Cook County Health
PATIENT ACCESS QUALITY MANAGEMENT COORDINATOR - EMERGENCY DEPARTMENT
Cook County Health, Chicago, Illinois, United States
Patient Access Quality Management Coordinator - Emergency Department
Job Title : Patient Access Quality Management Coordinator
Location : John H. Stroger Hospital
Department : Emergency Department
Shift : 12:00 PM – 8:00 PM
Job Summary Monitors, evaluates, and supervises the quality, appropriateness, and daily functions of staff within the Patient Access Department of the Cook County Health & Hospitals System (CCHHS). Maintains accounts receivable systems for optimum performance in tracking and collecting accounts receivable. Promotes quality review by initiating and participating in specific reviews/audits and assists with quality monitoring.
Typical Duties
Monitors and evaluates the quality and appropriateness of work performed by Patient Access staff and addresses performance issues.
Monitors the daily functions of admitting, bed control, same day surgeries, centralized registration, pre-certification, and financial counseling staff within the constraints of the overall department strategy set forth by the CCH management of Patient Access.
Mentors and develops current department staff and aids the System Manager in management succession planning.
Assists with reviewing policies and procedures developed within the department.
Operationalizes new/revised policies and identifies gaps and concerns with new policies.
Develops and maintains the accounts receivable systems for optimum performance in tracking and collecting accounts receivable.
Utilizes system and ad hoc reports to identify opportunities for improvement in the Patient Access process.
Monitors vendor performance and recommends change when appropriate.
Remains abreast of compliance regulations, standards and directives regarding governmental/regulatory agencies and/or third‑party payers.
Promotes quality review by initiating/participating in specific reviews and assists with quality monitoring.
Collaborates with CCH Leadership of Patient Access to create executive level summary reports.
Participates in organizational and departmental committees, as well as in special projects.
Performs other duties requested by Leadership of CCH Patient Access department.
Minimum Qualifications
High School Diploma or GED is required (must provide proof at time of interview).
Five (5) years of experience in a healthcare system billing department is required.
Three (3) years of experience in a supervisory or management capacity within a Patient Access Department in a large hospital system is required.
Knowledge of hospital Patient Access practices is required.
Knowledge of hospital specific Patient Access registration software is required.
Knowledge of Microsoft Office Suite is required.
Preferred Qualifications
Bachelor’s Degree from an accredited college or university is preferred (must provide official copy of transcript at the time of interview).
Certified Health Financial Practitioner (CHFP) or Fellow of the Healthcare Financial Management Association (FHFMA) is preferred.
Seven (7) years of experience in a healthcare system billing department is preferred.
Knowledge, Skills, and Abilities
Knowledge of hospital Patient Access practices.
Knowledge of hospital specific Patient Access software.
Knowledge of Microsoft Office Suite.
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups.
Excellent program development, management, and leadership skills.
Strong customer service and empathy skills.
Demonstrates good computer and typing skills.
Demonstrates good phone and email etiquette skills with strong response times.
Demonstrates analytical and organizational, problem‑solving, critical thinking, and conflict management/resolution skills.
Demonstrates attention to detail, accuracy and precision.
Ability to prioritize, plan, and organize projects and tasks.
Ability to multi‑task and meet deadlines in a fast‑paced and stressful environment.
Ability to adhere to department policies and standards utilizing best practices.
Ability to maintain a professional demeanor and composure when challenged.
Ability to function autonomously and as a team member in a multidisciplinary team.
Ability to train by presenting concepts and demonstrating tasks.
Ability to monitor, evaluate, and coach Patient Access staff.
Veteran Preference When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question, “Are you a Military Veteran?”
Attach a copy of their DD‑214, DD‑215, or NGB 22 (Notice of Separation) at time of application filing. If you have multiple DD‑214s, DD‑215s, or NGB 22s, submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list an Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable. OR a copy of a valid State ID Card or Driver’s License which identifies the holder as a Veteran may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference.
Veterans must provide original applicable discharge papers or applicable State ID card or driver’s license at time of interview.
Benefits Package
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF).
For further information on our excellent benefits package, please visit our website.
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
Degrees awarded outside of the United States (with the exception of those awarded in one of the United States’ territories and Canada) must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
Please note all offers of employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre‑employment drug screen.
CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing any term or aspect of County employment or hiring upon or because of any political reason or factor.
Equal Opportunity Employer Cook County Health & Hospitals System is an Equal Opportunity Employer
Job Posting: Dec 23, 2025, 4:26:13 PM
#J-18808-Ljbffr
Job Summary Monitors, evaluates, and supervises the quality, appropriateness, and daily functions of staff within the Patient Access Department of the Cook County Health & Hospitals System (CCHHS). Maintains accounts receivable systems for optimum performance in tracking and collecting accounts receivable. Promotes quality review by initiating and participating in specific reviews/audits and assists with quality monitoring.
Typical Duties
Monitors and evaluates the quality and appropriateness of work performed by Patient Access staff and addresses performance issues.
Monitors the daily functions of admitting, bed control, same day surgeries, centralized registration, pre-certification, and financial counseling staff within the constraints of the overall department strategy set forth by the CCH management of Patient Access.
Mentors and develops current department staff and aids the System Manager in management succession planning.
Assists with reviewing policies and procedures developed within the department.
Operationalizes new/revised policies and identifies gaps and concerns with new policies.
Develops and maintains the accounts receivable systems for optimum performance in tracking and collecting accounts receivable.
Utilizes system and ad hoc reports to identify opportunities for improvement in the Patient Access process.
Monitors vendor performance and recommends change when appropriate.
Remains abreast of compliance regulations, standards and directives regarding governmental/regulatory agencies and/or third‑party payers.
Promotes quality review by initiating/participating in specific reviews and assists with quality monitoring.
Collaborates with CCH Leadership of Patient Access to create executive level summary reports.
Participates in organizational and departmental committees, as well as in special projects.
Performs other duties requested by Leadership of CCH Patient Access department.
Minimum Qualifications
High School Diploma or GED is required (must provide proof at time of interview).
Five (5) years of experience in a healthcare system billing department is required.
Three (3) years of experience in a supervisory or management capacity within a Patient Access Department in a large hospital system is required.
Knowledge of hospital Patient Access practices is required.
Knowledge of hospital specific Patient Access registration software is required.
Knowledge of Microsoft Office Suite is required.
Preferred Qualifications
Bachelor’s Degree from an accredited college or university is preferred (must provide official copy of transcript at the time of interview).
Certified Health Financial Practitioner (CHFP) or Fellow of the Healthcare Financial Management Association (FHFMA) is preferred.
Seven (7) years of experience in a healthcare system billing department is preferred.
Knowledge, Skills, and Abilities
Knowledge of hospital Patient Access practices.
Knowledge of hospital specific Patient Access software.
Knowledge of Microsoft Office Suite.
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups.
Excellent program development, management, and leadership skills.
Strong customer service and empathy skills.
Demonstrates good computer and typing skills.
Demonstrates good phone and email etiquette skills with strong response times.
Demonstrates analytical and organizational, problem‑solving, critical thinking, and conflict management/resolution skills.
Demonstrates attention to detail, accuracy and precision.
Ability to prioritize, plan, and organize projects and tasks.
Ability to multi‑task and meet deadlines in a fast‑paced and stressful environment.
Ability to adhere to department policies and standards utilizing best practices.
Ability to maintain a professional demeanor and composure when challenged.
Ability to function autonomously and as a team member in a multidisciplinary team.
Ability to train by presenting concepts and demonstrating tasks.
Ability to monitor, evaluate, and coach Patient Access staff.
Veteran Preference When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question, “Are you a Military Veteran?”
Attach a copy of their DD‑214, DD‑215, or NGB 22 (Notice of Separation) at time of application filing. If you have multiple DD‑214s, DD‑215s, or NGB 22s, submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list an Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable. OR a copy of a valid State ID Card or Driver’s License which identifies the holder as a Veteran may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference.
Veterans must provide original applicable discharge papers or applicable State ID card or driver’s license at time of interview.
Benefits Package
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF).
For further information on our excellent benefits package, please visit our website.
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
Degrees awarded outside of the United States (with the exception of those awarded in one of the United States’ territories and Canada) must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
Please note all offers of employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre‑employment drug screen.
CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing any term or aspect of County employment or hiring upon or because of any political reason or factor.
Equal Opportunity Employer Cook County Health & Hospitals System is an Equal Opportunity Employer
Job Posting: Dec 23, 2025, 4:26:13 PM
#J-18808-Ljbffr