Lifespan
Summary
The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check‑in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge processes.
Brown University Health employees are expected to successfully role‑model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
Core Success Factors
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
Responsibilities
Oversee patient financial process to ensure patient payments (co‑payments, deductibles, self‑pay) are obtained at time of service and are properly processed.
Verify that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
Complete end‑of‑day batch, including reconciliation of arrived patient schedule and time‑of‑service payments within established time frame.
Provide clerical support for the practice.
Orient and serve as a resource to new employees regarding department policies and procedures.
Maintain quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
Protect and preserve the patient’s right to privacy and confidentiality.
Travel to satellite offices to perform duties may be required.
Perform other related duties as required.
Work Environment & Physical Requirements
Healthcare environment such as physicians’ medical office practice and ancillary healthcare enterprises.
Works with medical office equipment and has direct patient contact.
Any potential hazards are minimized by adherence to established safety procedures and precautions including use of safety equipment and protective clothing.
Walks and stands intermittently throughout the day.
May be exposed to electrical and energy hazards.
May lift and position patients, and lift supplies up to 50 pounds.
Minimum Qualifications
Two years experience in a physician’s medical office practice.
Proficient in English language and computer appointment scheduling skills.
Familiarity with medical office procedures and medical terminology.
Excellent interpersonal and communication skills.
Pay Range:
$17.77 - $29.31
EEO Statement:
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location:
11 Commerce Way - N/A Providence, Rhode Island 02903
Work Type:
8a-8p
Work Shift:
Day
Daily Hours:
12 hours
Driving Required:
No
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Brown University Health employees are expected to successfully role‑model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
Core Success Factors
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
Responsibilities
Oversee patient financial process to ensure patient payments (co‑payments, deductibles, self‑pay) are obtained at time of service and are properly processed.
Verify that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
Complete end‑of‑day batch, including reconciliation of arrived patient schedule and time‑of‑service payments within established time frame.
Provide clerical support for the practice.
Orient and serve as a resource to new employees regarding department policies and procedures.
Maintain quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
Protect and preserve the patient’s right to privacy and confidentiality.
Travel to satellite offices to perform duties may be required.
Perform other related duties as required.
Work Environment & Physical Requirements
Healthcare environment such as physicians’ medical office practice and ancillary healthcare enterprises.
Works with medical office equipment and has direct patient contact.
Any potential hazards are minimized by adherence to established safety procedures and precautions including use of safety equipment and protective clothing.
Walks and stands intermittently throughout the day.
May be exposed to electrical and energy hazards.
May lift and position patients, and lift supplies up to 50 pounds.
Minimum Qualifications
Two years experience in a physician’s medical office practice.
Proficient in English language and computer appointment scheduling skills.
Familiarity with medical office procedures and medical terminology.
Excellent interpersonal and communication skills.
Pay Range:
$17.77 - $29.31
EEO Statement:
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location:
11 Commerce Way - N/A Providence, Rhode Island 02903
Work Type:
8a-8p
Work Shift:
Day
Daily Hours:
12 hours
Driving Required:
No
#J-18808-Ljbffr