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The Center for Youth Services, Inc.

Case Manager

The Center for Youth Services, Inc., Rochester, New York, United States

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Case Manager

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The Center for Youth Services, Inc.

Hours:

Monday, Tuesday, Thursday, Friday: 9am-5pm; Wednesday: 11am-7pm.

Overview The Chrysalis House Case Manager will be assigned pregnant or parenting clients from both the residential and non‑residential tracks of the Transitional Living Program. This position will provide intensive case management, including basic and independent living skills assessment, training, referrals, and other supports as needed, as well as assist in implementing the parenting training and engagement across the TLP Program. This is a twelve‑month, full‑time position.

Example of Duties

Develop, coordinate and facilitate parenting skills curricula, incorporating CYS philosophy and effective teaching approaches; Curriculum development

Implementation oversight

Documentation

Impact measurement

Quality assurance

Staff training

Crisis intervention and response

Outreach, screening, intake and assessment

Coordination, development, implementation, ongoing assessment of client case‑management needs, services and plans

Referral readiness, information and facilitation

Case‑specific youth advocacy

Transporting program participants, as required and consistent with agency policies

Other assigned

Essential Functions

Manage the environment to provide a safe, supportive residential program through mediation, role‑modeling and positive interaction with Chrysalis House residents

Possess sound problem‑solving and decision‑making skills

Maintain clear professional boundaries

Work evening hours and weekends as needed

Promote strength‑based service delivery (youth leadership, asset development)

Be skilled in case‑management techniques and interventions

Be familiar with the homeless/runaway youth service system and community resources

Maintain accurate and up‑to‑date client records

Employment Guidelines Candidate must:

Adhere to ethical conduct

Demonstrate professionalism (timely, dependable, responsible, flexible)

Be non‑judgmental and respectful

Model principles of inclusion and tolerance

Be youth centered and positive

Be family friendly

Establish effective working relationships with supervisor and co‑workers

Develop positive relationships with all key stakeholders

Have strong literacy skills

Have excellent communication skills (verbal and written)

Conduct research and apply best‑practices and evaluation methods

Effectively promote knowledge and skill development and positive behaviors

Provide leadership and/or work independently as requested

Candidate Must Possess Significant Knowledge of

Adolescent development (positive youth development, asset development, risk reduction, protective factors)

Youth‑serving systems

Community resources

Client advocacy

Cultural Sensitivity The Center delivers services to youth and families from many racial, ethnic, cultural, social and life style groups. We value differences and strive to understand diverse cultures, ethnic origins, sexual orientations, abilities and beliefs. All staff attend professional development trainings to enhance cultural diversity understanding and are expected to respect and honor cultural and human diversity.

Qualifications A minimum of a Bachelor’s degree in human services, education, or related field; and three years’ experience or an equivalent combination of education, employment and life experience. A Master’s degree is preferred.

Before hire, candidates must meet the following criteria:

Authorization for the agency to obtain driving record information

Proof of a satisfactory physical exam within last 12 months including PPD and annually thereafter

Valid driver’s license

Regular access to a motor vehicle

Automobile insurance at level of $100,000 per person/$300,000 per accident bodily injury and $50,000 property damage

Physical Requirements Candidates must be autonomously mobile to provide required services.

Computer Skills Recommended

Microsoft Office – Advanced

Internet Explorer – Advanced

Salary:

$22 - $24.50 per hour

The Center for Youth provides equal opportunities for employment.

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