Upward Health
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Care Specialist - Fidelis
role at
Upward Health
Position Title: Care Specialist - Fidelis
Company Overview:
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We treat a wide range of needs, from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals. 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
The Care Specialist is a key member of the team responsible for delivering chronic care management to high-complexity patients. The Care Specialist primarily works in patients' homes and communities (90% of the time) and engages in virtual care (10% of the time). This role involves direct outreach to patients, guiding them through the enrollment process, facilitating virtual appointments with providers, and ensuring that patients adhere to care plans. By building relationships, coordinating care, and providing education, the Care Specialist plays a critical role in promoting health, preventing unnecessary hospitalizations, and improving patient outcomes.
Skills Required:
Minimum of 2 years of relevant work experience (e.g., Community Health Worker, Peer Support Specialist, Medical Assistant, etc.).
High school diploma or GED required.
A valid driver’s license, auto liability insurance, and reliable transportation to travel within the assigned territory.
Experience in chronic care management or working with chronically ill/elderly patients.
Technologically proficient with basic computer skills (typing, using EMR systems).
Experience with motivational interviewing, trauma-informed care, and care coordination.
Strong interpersonal communication skills with the ability to engage patients and team members effectively.
Ability to prioritize tasks, manage schedules, and work independently in an unstructured environment.
Multi-lingual skills are a plus but not required.
Prior home care experience is beneficial.
Key Behaviors:
Adaptability & Resilience: Thrive in unstructured environments and pivot as needed to meet patient needs.
Self-Starter & Motivation: Proactively take initiative in managing patient care and outreach.
Empathy & Compassion: Build rapport through motivational interviewing and other patient-centered communication techniques.
Accountability & Integrity: Demonstrate personal responsibility and take ownership of tasks.
Cultural Competence: Awareness of community dynamics and diversity, ensuring culturally sensitive and inclusive care.
Team Collaboration: Work collaboratively with interdisciplinary teams.
Problem-Solving & Critical Thinking: Strong critical thinking skills to assess patient needs, analyze data, and develop appropriate care strategies.
Communication Skills: Excellent verbal and written communication.
Competencies:
Care Coordination: Engage patients in a comprehensive care plan.
Health Education: Educate patients about medical conditions and resources.
Patient Engagement: Use phone calls, home visits, and community outreach.
Time Management & Organization: Manage patient caseloads, schedules, and documentation efficiently.
Technology Proficiency: Skilled in using EMR systems and other digital tools.
Motivational Interviewing & Patient-Centered Care: Empower patients to take ownership of their health decisions.
Data Management: Ensure accurate and timely documentation.
Outcome-Oriented Approach: Focus on achieving key health outcomes.
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
NY pay range $21—$24 USD
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Care Specialist - Fidelis
role at
Upward Health
Position Title: Care Specialist - Fidelis
Company Overview:
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We treat a wide range of needs, from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals. 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
The Care Specialist is a key member of the team responsible for delivering chronic care management to high-complexity patients. The Care Specialist primarily works in patients' homes and communities (90% of the time) and engages in virtual care (10% of the time). This role involves direct outreach to patients, guiding them through the enrollment process, facilitating virtual appointments with providers, and ensuring that patients adhere to care plans. By building relationships, coordinating care, and providing education, the Care Specialist plays a critical role in promoting health, preventing unnecessary hospitalizations, and improving patient outcomes.
Skills Required:
Minimum of 2 years of relevant work experience (e.g., Community Health Worker, Peer Support Specialist, Medical Assistant, etc.).
High school diploma or GED required.
A valid driver’s license, auto liability insurance, and reliable transportation to travel within the assigned territory.
Experience in chronic care management or working with chronically ill/elderly patients.
Technologically proficient with basic computer skills (typing, using EMR systems).
Experience with motivational interviewing, trauma-informed care, and care coordination.
Strong interpersonal communication skills with the ability to engage patients and team members effectively.
Ability to prioritize tasks, manage schedules, and work independently in an unstructured environment.
Multi-lingual skills are a plus but not required.
Prior home care experience is beneficial.
Key Behaviors:
Adaptability & Resilience: Thrive in unstructured environments and pivot as needed to meet patient needs.
Self-Starter & Motivation: Proactively take initiative in managing patient care and outreach.
Empathy & Compassion: Build rapport through motivational interviewing and other patient-centered communication techniques.
Accountability & Integrity: Demonstrate personal responsibility and take ownership of tasks.
Cultural Competence: Awareness of community dynamics and diversity, ensuring culturally sensitive and inclusive care.
Team Collaboration: Work collaboratively with interdisciplinary teams.
Problem-Solving & Critical Thinking: Strong critical thinking skills to assess patient needs, analyze data, and develop appropriate care strategies.
Communication Skills: Excellent verbal and written communication.
Competencies:
Care Coordination: Engage patients in a comprehensive care plan.
Health Education: Educate patients about medical conditions and resources.
Patient Engagement: Use phone calls, home visits, and community outreach.
Time Management & Organization: Manage patient caseloads, schedules, and documentation efficiently.
Technology Proficiency: Skilled in using EMR systems and other digital tools.
Motivational Interviewing & Patient-Centered Care: Empower patients to take ownership of their health decisions.
Data Management: Ensure accurate and timely documentation.
Outcome-Oriented Approach: Focus on achieving key health outcomes.
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
NY pay range $21—$24 USD
#J-18808-Ljbffr