BOSTON TRUST WALDEN COMPANY
Patient Services Coordinator/UKHC
BOSTON TRUST WALDEN COMPANY, Lexington, Kentucky, us, 40598
University of Kentucky
Equal Employment Opportunity/M/F/disability/protected veteran status.
Posting Details Job Title:
Patient Services Coordinator/UKHC Requisition Number:
RE52549 Working Title:
Cancer Acute Treatment Clinic Department Name:
M3030:Cancer Clinic Services Work Location:
Lexington, KY Grade Level:
07 Salary Range:
$17.50-27.31/hour Type of Position:
Staff Position Time Status:
Full-Time Required Education:
HS Required Related Experience:
5 yrs Required License/Registration/Certification:
None Shift:
Monday – Friday, Day Shift; 8:00 am – 5:00 pm
Physical Requirements:
Regularly sitting at a computer workstation for extended periods with repetitive motion (e.g., typing); walking, including pushing, pulling, and/or lifting up to 10 lb, with occasional lifting of up to 50 lb. May involve exposure to loud noises, bloodborne/airborne pathogens, combative individuals, cuts, and punctures.
Job Summary The Patient Services Coordinator/UKHC will lead front‑end coordination and intake for patient visits, acting as the lead scheduler for the area. Responsibilities include problem‑solving, delegation, scheduling coordination of care appointments (clinic, radiology, chemo, radiation therapy), and any additional required appointments.
Tasks perform patient registration and necessary paperwork, obtain reimbursement for hospital and physicians, and collect copays. Duties include, but are not limited to:
Consents for treatment
Authorization for release of information
Federal Medicare messages and HIPAA privacy notices
Verification of financial data and assignment of appropriate financial classifications, insurance plan codes, and coordination of benefits
Assigning medical record numbers after thorough database search
Ensuring referrals and insurance authorizations are obtained
Directing patients/visitors to the correct location
Providing service with dignity and respect, using online resources to confirm patient destinations when in doubt or lacking paperwork
Collaborating with colleagues and following federal, state, university, hospital, and departmental policies to meet patient needs
Skills / Knowledge / Abilities
Microsoft Windows
EPIC electronic health record system
Telephone etiquette
Customer service
Does this position have supervisory responsibilities?
No
Preferred Education/Experience:
At least 6 months of customer service, medical office, or care coordination experience.
Deadline to Apply:
12/16/2025
Our University Community We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn, and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients, and visitors, the University of Kentucky is a Tobacco & Drug-Free campus.
The University follows both federal and state constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information, or social or economic status.
Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Describe a time when you went out of your way to provide excellent customer service.
(Open Ended)
How many years of paid work experience do you have in a customer service position?
None
More than 0, through 1 year
More than 1, through 3 years
More than 3, through 5 years
More than 5 years
Please indicate the number of years of paid work experience you have had where you directly responsible for patient appointment scheduling and/or registration.
No experience
More than 0 years, up to 1 year
More than 1 year, up to 2 years
More than 2 years, up to 3 years
More than 3 years
Applicant Documents Required Documents
Resume
Optional Documents #J-18808-Ljbffr
Posting Details Job Title:
Patient Services Coordinator/UKHC Requisition Number:
RE52549 Working Title:
Cancer Acute Treatment Clinic Department Name:
M3030:Cancer Clinic Services Work Location:
Lexington, KY Grade Level:
07 Salary Range:
$17.50-27.31/hour Type of Position:
Staff Position Time Status:
Full-Time Required Education:
HS Required Related Experience:
5 yrs Required License/Registration/Certification:
None Shift:
Monday – Friday, Day Shift; 8:00 am – 5:00 pm
Physical Requirements:
Regularly sitting at a computer workstation for extended periods with repetitive motion (e.g., typing); walking, including pushing, pulling, and/or lifting up to 10 lb, with occasional lifting of up to 50 lb. May involve exposure to loud noises, bloodborne/airborne pathogens, combative individuals, cuts, and punctures.
Job Summary The Patient Services Coordinator/UKHC will lead front‑end coordination and intake for patient visits, acting as the lead scheduler for the area. Responsibilities include problem‑solving, delegation, scheduling coordination of care appointments (clinic, radiology, chemo, radiation therapy), and any additional required appointments.
Tasks perform patient registration and necessary paperwork, obtain reimbursement for hospital and physicians, and collect copays. Duties include, but are not limited to:
Consents for treatment
Authorization for release of information
Federal Medicare messages and HIPAA privacy notices
Verification of financial data and assignment of appropriate financial classifications, insurance plan codes, and coordination of benefits
Assigning medical record numbers after thorough database search
Ensuring referrals and insurance authorizations are obtained
Directing patients/visitors to the correct location
Providing service with dignity and respect, using online resources to confirm patient destinations when in doubt or lacking paperwork
Collaborating with colleagues and following federal, state, university, hospital, and departmental policies to meet patient needs
Skills / Knowledge / Abilities
Microsoft Windows
EPIC electronic health record system
Telephone etiquette
Customer service
Does this position have supervisory responsibilities?
No
Preferred Education/Experience:
At least 6 months of customer service, medical office, or care coordination experience.
Deadline to Apply:
12/16/2025
Our University Community We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn, and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients, and visitors, the University of Kentucky is a Tobacco & Drug-Free campus.
The University follows both federal and state constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information, or social or economic status.
Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Describe a time when you went out of your way to provide excellent customer service.
(Open Ended)
How many years of paid work experience do you have in a customer service position?
None
More than 0, through 1 year
More than 1, through 3 years
More than 3, through 5 years
More than 5 years
Please indicate the number of years of paid work experience you have had where you directly responsible for patient appointment scheduling and/or registration.
No experience
More than 0 years, up to 1 year
More than 1 year, up to 2 years
More than 2 years, up to 3 years
More than 3 years
Applicant Documents Required Documents
Resume
Optional Documents #J-18808-Ljbffr