RapidFire Safety & Security
System Implementation Project Manager
RapidFire Safety & Security, Saint Louis, Missouri, United States, 63146
Job Type: Full-time
Description The Systems Implementation Project Manager plays a critical role in leading the successful planning, execution, and delivery of enterprise system implementations across acquired branch operations, including NetSuite ERP, field service management modules, and other integrated business applications. This position requires a strategic thinker who can effectively collaborate with cross‑functional teams to understand business needs, evaluate options, and facilitate the delivery of high‑quality technology solutions. The ideal candidate will excel in managing complex, multi‑site implementations while ensuring projects are delivered on time, within budget, and aligned with organizational objectives.
About The Company RapidFire Safety & Security is a leading provider of fire life safety and security solutions, earning customer trust by delivering exceptional value through strategic acquisitions, allowing us to drive organic growth in every market through the excellence of our teammates.
Position Overview Lead end‑to‑end NetSuite implementation projects for branch acquisitions, including new implementations, system enhancements, integrations, and migrations from legacy ERP/CRM/FSM systems.
Project Planning & Execution
Develop comprehensive project plans utilizing industry best practices, including work breakdown structures, resource allocation strategies, and realistic timelines with clear milestones.
Manage multiple concurrent projects of varying size and complexity across different branch locations simultaneously.
Utilize NetSuite project management tools and templates to standardize delivery and maintain consistency across implementations.
Establish and monitor project KPIs, budgets, and quality metrics to ensure successful delivery outcomes.
Stakeholder Management & Communication
Define and drive end‑user business requirements and systems goals through collaborative discovery sessions.
Effectively negotiate project scope and timelines with business leaders to achieve high‑value outcomes while managing expectations.
Facilitate internal collaboration across teams, including employees, contractors, and external partners throughout the project lifecycle.
Communicate project status, risks, and issues to stakeholders at all levels, including C‑suite executives.
Manage change management processes to ensure smooth adoption and minimize business disruption.
Data Migration & System Integration
Assist in gathering, validating, and documenting branch process and system data where applicable to support migration from existing ERP/CRM/FSM platforms.
Oversee and coordinate data cleansing, mapping, and migration activities performed by technical teams to ensure data integrity in NetSuite.
Coordinate integration testing between NetSuite and other business systems to ensure seamless functionality.
Partner with IT and technical teams to develop and execute legacy system sunset strategies with minimal operational impact.
Risk Management & Problem Solving
Proactively identify potential blockers and develop creative solutions to keep projects on track.
Conduct comprehensive risk assessments and develop mitigation strategies for each project phase.
Quickly assess situations, identify gaps, and present viable solutions to complex challenges.
Monitor project health using real‑time dashboards and analytics to enable data‑driven decision making.
Training & Knowledge Transfer
Design and deliver end‑user training programs on NetSuite processes, workflows, and best practices.
Provide training on integrated systems including FSM and ServiceTrade platforms.
Create comprehensive training materials and documentation to support ongoing system usage.
Foster user adoption through ongoing support and post‑implementation assistance.
Education & Experience
Bachelor's degree in business, Information Technology, Computer Science, or related field; OR 10+ years of demonstrated project management experience in lieu of degree.
Minimum 5 years of experience managing NetSuite/Oracle ERP implementations.
Proven track record of successfully delivering full lifecycle ERP projects from planning through implementation.
Experience with enterprise‑level, multi‑site implementations preferred.
Technical Knowledge
Deep functional knowledge of NetSuite ERP modules including Financials, Order Management, Inventory, and Service Operations.
Strong understanding of business processes related to Accounting/ERP, invoicing and revenue recognition, order management and service operations, field service management, sales CRM and customer management.
Experience with NetSuite project management tools, resource allocation, and project templates.
Proficiency with data migration methodologies and integration best practices.
Project Management Skills
Expert knowledge of project management methodologies including Waterfall, Agile, and hybrid approaches.
Demonstrated experience developing and managing detailed project plans, budgets, and resource schedules.
Strong ability to manage scope, prevent scope creep, and implement effective change control processes.
Proven ability to manage multiple competing priorities in a fast‑paced environment.
Communication & Interpersonal Skills
Exceptional verbal and written communication skills with the ability to present to audiences at all organizational levels.
Advanced interpersonal skills with the confidence to effectively communicate with C‑suite executives and technical teams alike.
Strong facilitation and conflict resolution capabilities.
Demonstrated leadership abilities with experience building consensus across diverse stakeholder groups.
Technical Proficiency
Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Experience creating executive‑level presentations and reporting dashboards.
Ability to leverage technology tools for project collaboration and communication.
Preferred Qualifications
Project Management Professional (PMP) certification.
NetSuite certifications (Suite Foundation, Administrator, or Implementation Specialist) nice to have.
Experience with project management tools such as Jira Service, Monday.com, and LucidChart.
Background in the service industry, particularly life safety and field services.
Experience with field service management platforms and ServiceTrade.
Knowledge of integration platforms and APIs.
Previous experience working in a Project Management Office (PMO) environment.
Key Competencies
Strategic Thinking – ability to align project objectives with broader organizational goals and acquisition strategy.
Adaptability – flexibility to adjust plans and approaches as project conditions evolve.
Attention to Detail – meticulous approach to project documentation, data validation, and quality assurance.
Results Orientation – drive to deliver high‑quality outcomes on time and within budget constraints.
Collaboration – ability to work effectively across organizational boundaries and build strong working relationships.
Problem Solving – creative and analytical approach to identifying and resolving project challenges.
Customer Focus – commitment to understanding and meeting the needs of internal and external stakeholders.
Continuous Improvement – dedication to learning and applying best practices in project management and NetSuite implementation.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Project Management and Information Technology
Industries Public Safety
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Description The Systems Implementation Project Manager plays a critical role in leading the successful planning, execution, and delivery of enterprise system implementations across acquired branch operations, including NetSuite ERP, field service management modules, and other integrated business applications. This position requires a strategic thinker who can effectively collaborate with cross‑functional teams to understand business needs, evaluate options, and facilitate the delivery of high‑quality technology solutions. The ideal candidate will excel in managing complex, multi‑site implementations while ensuring projects are delivered on time, within budget, and aligned with organizational objectives.
About The Company RapidFire Safety & Security is a leading provider of fire life safety and security solutions, earning customer trust by delivering exceptional value through strategic acquisitions, allowing us to drive organic growth in every market through the excellence of our teammates.
Position Overview Lead end‑to‑end NetSuite implementation projects for branch acquisitions, including new implementations, system enhancements, integrations, and migrations from legacy ERP/CRM/FSM systems.
Project Planning & Execution
Develop comprehensive project plans utilizing industry best practices, including work breakdown structures, resource allocation strategies, and realistic timelines with clear milestones.
Manage multiple concurrent projects of varying size and complexity across different branch locations simultaneously.
Utilize NetSuite project management tools and templates to standardize delivery and maintain consistency across implementations.
Establish and monitor project KPIs, budgets, and quality metrics to ensure successful delivery outcomes.
Stakeholder Management & Communication
Define and drive end‑user business requirements and systems goals through collaborative discovery sessions.
Effectively negotiate project scope and timelines with business leaders to achieve high‑value outcomes while managing expectations.
Facilitate internal collaboration across teams, including employees, contractors, and external partners throughout the project lifecycle.
Communicate project status, risks, and issues to stakeholders at all levels, including C‑suite executives.
Manage change management processes to ensure smooth adoption and minimize business disruption.
Data Migration & System Integration
Assist in gathering, validating, and documenting branch process and system data where applicable to support migration from existing ERP/CRM/FSM platforms.
Oversee and coordinate data cleansing, mapping, and migration activities performed by technical teams to ensure data integrity in NetSuite.
Coordinate integration testing between NetSuite and other business systems to ensure seamless functionality.
Partner with IT and technical teams to develop and execute legacy system sunset strategies with minimal operational impact.
Risk Management & Problem Solving
Proactively identify potential blockers and develop creative solutions to keep projects on track.
Conduct comprehensive risk assessments and develop mitigation strategies for each project phase.
Quickly assess situations, identify gaps, and present viable solutions to complex challenges.
Monitor project health using real‑time dashboards and analytics to enable data‑driven decision making.
Training & Knowledge Transfer
Design and deliver end‑user training programs on NetSuite processes, workflows, and best practices.
Provide training on integrated systems including FSM and ServiceTrade platforms.
Create comprehensive training materials and documentation to support ongoing system usage.
Foster user adoption through ongoing support and post‑implementation assistance.
Education & Experience
Bachelor's degree in business, Information Technology, Computer Science, or related field; OR 10+ years of demonstrated project management experience in lieu of degree.
Minimum 5 years of experience managing NetSuite/Oracle ERP implementations.
Proven track record of successfully delivering full lifecycle ERP projects from planning through implementation.
Experience with enterprise‑level, multi‑site implementations preferred.
Technical Knowledge
Deep functional knowledge of NetSuite ERP modules including Financials, Order Management, Inventory, and Service Operations.
Strong understanding of business processes related to Accounting/ERP, invoicing and revenue recognition, order management and service operations, field service management, sales CRM and customer management.
Experience with NetSuite project management tools, resource allocation, and project templates.
Proficiency with data migration methodologies and integration best practices.
Project Management Skills
Expert knowledge of project management methodologies including Waterfall, Agile, and hybrid approaches.
Demonstrated experience developing and managing detailed project plans, budgets, and resource schedules.
Strong ability to manage scope, prevent scope creep, and implement effective change control processes.
Proven ability to manage multiple competing priorities in a fast‑paced environment.
Communication & Interpersonal Skills
Exceptional verbal and written communication skills with the ability to present to audiences at all organizational levels.
Advanced interpersonal skills with the confidence to effectively communicate with C‑suite executives and technical teams alike.
Strong facilitation and conflict resolution capabilities.
Demonstrated leadership abilities with experience building consensus across diverse stakeholder groups.
Technical Proficiency
Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Experience creating executive‑level presentations and reporting dashboards.
Ability to leverage technology tools for project collaboration and communication.
Preferred Qualifications
Project Management Professional (PMP) certification.
NetSuite certifications (Suite Foundation, Administrator, or Implementation Specialist) nice to have.
Experience with project management tools such as Jira Service, Monday.com, and LucidChart.
Background in the service industry, particularly life safety and field services.
Experience with field service management platforms and ServiceTrade.
Knowledge of integration platforms and APIs.
Previous experience working in a Project Management Office (PMO) environment.
Key Competencies
Strategic Thinking – ability to align project objectives with broader organizational goals and acquisition strategy.
Adaptability – flexibility to adjust plans and approaches as project conditions evolve.
Attention to Detail – meticulous approach to project documentation, data validation, and quality assurance.
Results Orientation – drive to deliver high‑quality outcomes on time and within budget constraints.
Collaboration – ability to work effectively across organizational boundaries and build strong working relationships.
Problem Solving – creative and analytical approach to identifying and resolving project challenges.
Customer Focus – commitment to understanding and meeting the needs of internal and external stakeholders.
Continuous Improvement – dedication to learning and applying best practices in project management and NetSuite implementation.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Project Management and Information Technology
Industries Public Safety
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