Banner Health
Patient Financial Service Representative General Surgery Clinic
Banner Health, Phoenix, Arizona, United States, 85003
Patient Financial Service Representative – General Surgery Clinic
Work in Banner – University Medicine General Surgery Clinic located on the University Medical Center Phoenix campus. This full‑time, day‑shift (Mon‑Fri 8:30 AM‑5:00 PM) position focuses on providing top‑level customer service while managing financial processes for patients, insurance companies, and the healthcare provider.
Position Summary The role coordinates a smooth patient flow process by answering phones, scheduling appointments, registering patient and insurance information, verifying coverage, collecting patient liability, and offering financial guidance. The representative ensures accurate posting of services, reimbursement maximization, and compliance with organizational policies.
Core Functions
Perform registration and check‑in processes, including data entry, providing intake forms, obtaining signatures, and generating population health summaries.
Verify insurance eligibility and benefits, assist with pre‑certification, referrals, and authorizations.
Calculate and collect patient liability based on insurance verification, explain financial policies, and arrange payment plans.
Enter payments/charges, reconcile daily, balance cash drawer, and prepare daily bank deposits sent to centralized billing.
Schedule office visits and procedures to maximize reimbursement and confirm appointments.
Demonstrate proactive communication skills with patients via phone, email, and in‑person interactions.
Respond to medical record requests per company policies and applicable laws.
Assist with patient flow tasks such as escorting patients, taking vitals, distributing mail/fax, and ordering supplies.
Work independently under supervision in a fast‑paced, high‑volume environment, prioritizing tasks and maintaining accurate knowledge of payor information.
Minimum Qualifications High school diploma/GED or equivalent. One to several years of experience in patient financial services, collections, or insurance support. Strong interpersonal, oral, and written communication skills. Proficiency with common office software (word processing, spreadsheets, databases). Ability to manage multiple tasks with minimal supervision.
Preferred Qualifications Experience with Banner systems and processes. Previous cash collections experience.
EEO Statement EEO/Disabled/Veterans
Privacy Policy Privacy Policy
#J-18808-Ljbffr
Position Summary The role coordinates a smooth patient flow process by answering phones, scheduling appointments, registering patient and insurance information, verifying coverage, collecting patient liability, and offering financial guidance. The representative ensures accurate posting of services, reimbursement maximization, and compliance with organizational policies.
Core Functions
Perform registration and check‑in processes, including data entry, providing intake forms, obtaining signatures, and generating population health summaries.
Verify insurance eligibility and benefits, assist with pre‑certification, referrals, and authorizations.
Calculate and collect patient liability based on insurance verification, explain financial policies, and arrange payment plans.
Enter payments/charges, reconcile daily, balance cash drawer, and prepare daily bank deposits sent to centralized billing.
Schedule office visits and procedures to maximize reimbursement and confirm appointments.
Demonstrate proactive communication skills with patients via phone, email, and in‑person interactions.
Respond to medical record requests per company policies and applicable laws.
Assist with patient flow tasks such as escorting patients, taking vitals, distributing mail/fax, and ordering supplies.
Work independently under supervision in a fast‑paced, high‑volume environment, prioritizing tasks and maintaining accurate knowledge of payor information.
Minimum Qualifications High school diploma/GED or equivalent. One to several years of experience in patient financial services, collections, or insurance support. Strong interpersonal, oral, and written communication skills. Proficiency with common office software (word processing, spreadsheets, databases). Ability to manage multiple tasks with minimal supervision.
Preferred Qualifications Experience with Banner systems and processes. Previous cash collections experience.
EEO Statement EEO/Disabled/Veterans
Privacy Policy Privacy Policy
#J-18808-Ljbffr