Sunshine Enterprise USA
ITS Passenger Processing Specialist I (Contractor)
Sunshine Enterprise USA, Tampa, Florida, us, 33646
2 days ago Be among the first 25 applicants
About Us Sunshine Enterprise USA is retained by our valued client to search and recruit for the following executive opening:
ITS Passenger Processing Specialist I (Contractor) Location:
Onsite
Work Type:
Contractor | Exempt
Overview The ITS Passenger Processing Specialist I is an entry-to-mid level IT support role designed for individuals eager to grow in a dynamic airport environment. This position provides hands‑on technical support for passenger processing systems and common‑use applications. The specialist acts as a frontline representative of the ITS department, resolving real‑time technical issues and ensuring uninterrupted airport operations with minimal supervision.
Key Responsibilities
Provide onsite operational and technical support for desktop systems, applications, and peripherals
Support passenger processing technologies including Common Use systems, kiosks, E‑Gates, biometric systems, and self‑service bag drop
Install, configure, image, and maintain desktops, laptops, mobile devices, printers, and peripherals
Troubleshoot Windows OS, Microsoft Office, Citrix‑based solutions, and smart devices
Monitor, document, and resolve incidents and service requests using ITSM tools
Act as an escalation point to Tier 2 support teams for hardware and application issues
Coordinate with network teams and third‑party hardware vendors for repairs and installations
Maintain user accounts, access rights, security groups, and system permissions
Provide after‑hours and emergency IT support when required
Ensure compliance with all HCAA policies, procedures, and standards
Required Qualifications
High School Diploma or GED
Minimum of 2 years of IT desktop/user support experience
Experience supporting desktops, applications, mobile devices, printers, and peripherals
Common Use system support experience preferred
Ability to work independently in a fast‑paced, high‑availability environment
Preferred Certifications
CompTIA A+
CompTIA Network+
Microsoft Certified Desktop Support Technician (MCDST)
Work Environment & Physical Requirements
100% onsite support role
May require working beyond standard business hours
Ability to sit, stand, walk, and perform repetitive tasks
Occasional lifting up to 10 lbs
Seniority level
Entry level
Employment type
Contract
Job function
Other
Industries
Staffing and Recruiting
#J-18808-Ljbffr
About Us Sunshine Enterprise USA is retained by our valued client to search and recruit for the following executive opening:
ITS Passenger Processing Specialist I (Contractor) Location:
Onsite
Work Type:
Contractor | Exempt
Overview The ITS Passenger Processing Specialist I is an entry-to-mid level IT support role designed for individuals eager to grow in a dynamic airport environment. This position provides hands‑on technical support for passenger processing systems and common‑use applications. The specialist acts as a frontline representative of the ITS department, resolving real‑time technical issues and ensuring uninterrupted airport operations with minimal supervision.
Key Responsibilities
Provide onsite operational and technical support for desktop systems, applications, and peripherals
Support passenger processing technologies including Common Use systems, kiosks, E‑Gates, biometric systems, and self‑service bag drop
Install, configure, image, and maintain desktops, laptops, mobile devices, printers, and peripherals
Troubleshoot Windows OS, Microsoft Office, Citrix‑based solutions, and smart devices
Monitor, document, and resolve incidents and service requests using ITSM tools
Act as an escalation point to Tier 2 support teams for hardware and application issues
Coordinate with network teams and third‑party hardware vendors for repairs and installations
Maintain user accounts, access rights, security groups, and system permissions
Provide after‑hours and emergency IT support when required
Ensure compliance with all HCAA policies, procedures, and standards
Required Qualifications
High School Diploma or GED
Minimum of 2 years of IT desktop/user support experience
Experience supporting desktops, applications, mobile devices, printers, and peripherals
Common Use system support experience preferred
Ability to work independently in a fast‑paced, high‑availability environment
Preferred Certifications
CompTIA A+
CompTIA Network+
Microsoft Certified Desktop Support Technician (MCDST)
Work Environment & Physical Requirements
100% onsite support role
May require working beyond standard business hours
Ability to sit, stand, walk, and perform repetitive tasks
Occasional lifting up to 10 lbs
Seniority level
Entry level
Employment type
Contract
Job function
Other
Industries
Staffing and Recruiting
#J-18808-Ljbffr