DRC Systems
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Workstation Support Analyst III
role at
DRC Systems
4 days ago Be among the first 25 applicants
Job Title Workstation Support Analyst III
Client Utility & Energy
Location Jackson, MI (Jackson Parnall Complex)
Work Model Onsite
Job Summary The Workstation Support Analyst III will support the Digital Workplace Services (DWS) team, working exclusively within the Windows desktop environment. This role serves as a System Center Configuration Manager (SCCM) Administrator, responsible for application packaging, deployment, patching, and maintenance across a large enterprise environment. The position supports internal users across multiple locations and works closely with the End User Computing (EUC) Engineering team.
Key Responsibilities
Serve as SCCM Administrator for enterprise application packaging, deployment, patching, and maintenance
Design, build, manage, and maintain Windows OS images for large-scale corporate environments
Implement and troubleshoot desktop deployment and imaging automation (task sequences, unattended installs)
Package and deploy enterprise applications using SCCM
Manage and enforce Group Policy Objects (GPOs) for OS and application security
Troubleshoot Windows OS level issues including registry, drivers, and imaging failures
Investigate and resolve complex workstation, deployment, and imaging-related issues
Develop and maintain desktop engineering standards and best practices
Evaluate new desktop and endpoint technologies for enterprise use
Provide technical guidance and recommendations to other IT teams
Automate fixes to reduce recurring desktop and imaging issues
Required Skills & Experience
3+ years hands‑on experience with:
Application packaging & deployment
Patch management
SCCM maintenance in enterprise environments
Strong experience with Windows OS imaging, including:
Creating and maintaining gold/master images
OS upgrades, refreshes, and migrations
Task sequences and automated imaging workflows
Experience supporting large corporate environments
Windows 10 / Windows 11 support, understanding of:
Windows registry
Driver management
Silent/unattended OS installs
Hands‑on experience implementing security policies and OS/application configurations using GPO
Preferred
Desktop Engineering / EUC background
PowerShell or scripting for deployment and automation
Endpoint security and OS hardening experience
SCCM / MECM or Microsoft desktop certifications
Experience with Task Sequences OSD (Operating System Deployment) Enterprise hardware rollouts
Strong documentation and standards-building experience
Education / Certification
Technical certification or equivalent hands‑on experience
Education substitution allowed:
1 year of relevant college education = 9 months of experience
Up to a 4‑year bachelor's degree (Business / Information Systems) may substitute for required experience
Preferred Certification:
Administering and Deploying System Center Configuration Manager (SCCM / MECM)
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at DRC Systems by 2x
Sign in to set job alerts for “Support Analyst” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Workstation Support Analyst III
role at
DRC Systems
4 days ago Be among the first 25 applicants
Job Title Workstation Support Analyst III
Client Utility & Energy
Location Jackson, MI (Jackson Parnall Complex)
Work Model Onsite
Job Summary The Workstation Support Analyst III will support the Digital Workplace Services (DWS) team, working exclusively within the Windows desktop environment. This role serves as a System Center Configuration Manager (SCCM) Administrator, responsible for application packaging, deployment, patching, and maintenance across a large enterprise environment. The position supports internal users across multiple locations and works closely with the End User Computing (EUC) Engineering team.
Key Responsibilities
Serve as SCCM Administrator for enterprise application packaging, deployment, patching, and maintenance
Design, build, manage, and maintain Windows OS images for large-scale corporate environments
Implement and troubleshoot desktop deployment and imaging automation (task sequences, unattended installs)
Package and deploy enterprise applications using SCCM
Manage and enforce Group Policy Objects (GPOs) for OS and application security
Troubleshoot Windows OS level issues including registry, drivers, and imaging failures
Investigate and resolve complex workstation, deployment, and imaging-related issues
Develop and maintain desktop engineering standards and best practices
Evaluate new desktop and endpoint technologies for enterprise use
Provide technical guidance and recommendations to other IT teams
Automate fixes to reduce recurring desktop and imaging issues
Required Skills & Experience
3+ years hands‑on experience with:
Application packaging & deployment
Patch management
SCCM maintenance in enterprise environments
Strong experience with Windows OS imaging, including:
Creating and maintaining gold/master images
OS upgrades, refreshes, and migrations
Task sequences and automated imaging workflows
Experience supporting large corporate environments
Windows 10 / Windows 11 support, understanding of:
Windows registry
Driver management
Silent/unattended OS installs
Hands‑on experience implementing security policies and OS/application configurations using GPO
Preferred
Desktop Engineering / EUC background
PowerShell or scripting for deployment and automation
Endpoint security and OS hardening experience
SCCM / MECM or Microsoft desktop certifications
Experience with Task Sequences OSD (Operating System Deployment) Enterprise hardware rollouts
Strong documentation and standards-building experience
Education / Certification
Technical certification or equivalent hands‑on experience
Education substitution allowed:
1 year of relevant college education = 9 months of experience
Up to a 4‑year bachelor's degree (Business / Information Systems) may substitute for required experience
Preferred Certification:
Administering and Deploying System Center Configuration Manager (SCCM / MECM)
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at DRC Systems by 2x
Sign in to set job alerts for “Support Analyst” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr