Kforce
Kforce has a client that is seeking a Product Manager in Long Island City, NY. Summary: We’re seeking a Product Manager to lead the evolution of our contact center technology. This role focuses on telephony systems and Amazon Connect, driving solutions that improve customer and crew member experiences.
What You’ll Do:
Product Manager will define product strategy and roadmap for contact center technology
Collaborate with engineers and stakeholders to design end-to-end call flows and solutions
Transition from legacy systems (e.g., Avaya) to Amazon Connect, ensuring seamless functionality
As a Product Manager, you will explore automation opportunities to reduce call volume and enhance efficiency
Act as a functional expert, bridging business needs with technical capabilities
Telephony background with experience in contact center technologies
Amazon Connect experience strongly preferred
Strong problem-solving skills and ability to adapt in a fast-paced environment
Excellent communication and collaboration skills
Ability to understand business processes and translate them into technical solutions
Why Join Us:
Work on innovative projects in a growing technology space
Remote flexibility with quarterly collaboration days
Opportunity to shape the future of contact center operations
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce
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What You’ll Do:
Product Manager will define product strategy and roadmap for contact center technology
Collaborate with engineers and stakeholders to design end-to-end call flows and solutions
Transition from legacy systems (e.g., Avaya) to Amazon Connect, ensuring seamless functionality
As a Product Manager, you will explore automation opportunities to reduce call volume and enhance efficiency
Act as a functional expert, bridging business needs with technical capabilities
Telephony background with experience in contact center technologies
Amazon Connect experience strongly preferred
Strong problem-solving skills and ability to adapt in a fast-paced environment
Excellent communication and collaboration skills
Ability to understand business processes and translate them into technical solutions
Why Join Us:
Work on innovative projects in a growing technology space
Remote flexibility with quarterly collaboration days
Opportunity to shape the future of contact center operations
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce
#J-18808-Ljbffr