Primary Services
Customer Service Specialist-Retail Energy
Primary Services, Houston, Texas, United States, 77246
Customer Service Specialist – Retail Energy
Primary Services is actively recruiting for a
Customer Service Specialist
to support a large, well-established organization in the energy services sector. This position serves as the frontline contact for customer inquiries and plays a critical role in delivering accurate information and dependable support in a high-volume call center.
Base pay range $18.00/hr – $19.00/hr
Build a customer-facing career with stability, structure, and advancement opportunities. Support essential services while developing in-demand skills within a large, established organization. This role offers consistent schedules, professional training, and exposure to enterprise-level operations.
Responsibilities
Answer inbound calls and assist customers with account questions, billing inquiries, service information, and basic troubleshooting.
Explain payment options, payment plans, and billing timelines to customers clearly and accurately.
Document customer interactions, account updates, and actions taken within internal systems.
Respond to basic inbox messages or support tickets with timely and accurate information.
Follow established scripts, procedures, and compliance guidelines to ensure accuracy and consistency.
Identify issues requiring escalation and route complex matters to Tier 2 support or supervisors.
Maintain a professional, empathetic, and solutions-focused approach during all customer interactions.
Support operational needs, including system-related tasks, required training, and special assignments.
Qualifications
Customer service experience preferred, particularly in utilities, call centers, or high-volume service environments.
English proficiency required; Spanish bilingual capability preferred.
Familiarity with billing processes, account servicing, or regulated service environments preferred.
Ability to navigate multiple systems while maintaining data accuracy and service quality.
Working knowledge of Microsoft Office or similar business applications.
Ability to learn and apply company policies, procedures, and system workflows.
Experience handling customer inquiries related to billing, payments, or service issues preferred.
Seniority level Entry level
Employment type Contract
Job function Customer Service, Accounting/Auditing, and Finance
Industries Utilities and Telephone Call Centers
Benefits
Medical insurance
Vision insurance
401(k)
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Customer Service Specialist
to support a large, well-established organization in the energy services sector. This position serves as the frontline contact for customer inquiries and plays a critical role in delivering accurate information and dependable support in a high-volume call center.
Base pay range $18.00/hr – $19.00/hr
Build a customer-facing career with stability, structure, and advancement opportunities. Support essential services while developing in-demand skills within a large, established organization. This role offers consistent schedules, professional training, and exposure to enterprise-level operations.
Responsibilities
Answer inbound calls and assist customers with account questions, billing inquiries, service information, and basic troubleshooting.
Explain payment options, payment plans, and billing timelines to customers clearly and accurately.
Document customer interactions, account updates, and actions taken within internal systems.
Respond to basic inbox messages or support tickets with timely and accurate information.
Follow established scripts, procedures, and compliance guidelines to ensure accuracy and consistency.
Identify issues requiring escalation and route complex matters to Tier 2 support or supervisors.
Maintain a professional, empathetic, and solutions-focused approach during all customer interactions.
Support operational needs, including system-related tasks, required training, and special assignments.
Qualifications
Customer service experience preferred, particularly in utilities, call centers, or high-volume service environments.
English proficiency required; Spanish bilingual capability preferred.
Familiarity with billing processes, account servicing, or regulated service environments preferred.
Ability to navigate multiple systems while maintaining data accuracy and service quality.
Working knowledge of Microsoft Office or similar business applications.
Ability to learn and apply company policies, procedures, and system workflows.
Experience handling customer inquiries related to billing, payments, or service issues preferred.
Seniority level Entry level
Employment type Contract
Job function Customer Service, Accounting/Auditing, and Finance
Industries Utilities and Telephone Call Centers
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr