Primary Services
Calling Retail Energy Professionals: Customer Support Role - Hybrid!
Primary Services, Houston, Texas, United States, 77246
Retail Energy Customer Support
1 day ago Be among the first 25 applicants
Supportive collaboration, global growth opportunities, and meaningful work that directly impacts customers every day. Build expertise within a respected energy organization while contributing to service excellence that drives business success.
Primary Services is excited to announce the role of
Retail Energy Customer Support
for a large, established leader in the energy sector. This position supports a high-volume customer care environment serving retail energy customers and plays a critical role in delivering consistent, high-quality service. The
Retail Energy Customer Support
partners with internal teams to resolve issues efficiently while maintaining accuracy, compliance, and customer satisfaction.
Responsibilities
Handle inbound customer calls related to billing inquiries, account updates, payments, and online portal access.
Initiate outbound calls to resolve open issues and follow up on customer needs.
Process payments, refunds, adjustments, and service tickets accurately.
Manage customer communications across phone, email, and chat channels.
Route new and renewal sales inquiries to the appropriate internal teams.
Document interactions and updates within CRM and customer information systems.
Collaborate with Care, Billing, and Sales teams to achieve timely issue resolution.
Meet defined performance metrics, including quality standards, average handle time, and service level agreements.
Identify and share customer trends or feedback to support process improvements and retention efforts.
Qualifications
Minimum of 1 year of Retail Energy experience required.
1–3 years of call center or customer support experience required.
Prior experience within deregulated energy markets such as ERCOT preferred.
Ability to type 40+ words per minute while navigating multiple systems.
Proficiency with Microsoft Outlook, Word, Excel, and CRM platforms.
Experience processing customer payments and account transactions.
Ability to manage high call volumes and multitask in a fast-paced environment.
Reliable attendance with flexibility to work occasional overtime.
Authorization to work in the United States; sponsorship not available.
Must be Houston-based.
This role offers exposure to a global energy organization with opportunities for long-term career growth while making a measurable impact on customer experience.
Seniority level Entry level
Employment type Contract
Job function Customer Service
Industries Utilities
Referrals increase your chances of interviewing at Primary Services by 2x
Medical insurance
Vision insurance
401(k)
Get notified about new Energy Specialist jobs in Houston, TX.
#J-18808-Ljbffr
Supportive collaboration, global growth opportunities, and meaningful work that directly impacts customers every day. Build expertise within a respected energy organization while contributing to service excellence that drives business success.
Primary Services is excited to announce the role of
Retail Energy Customer Support
for a large, established leader in the energy sector. This position supports a high-volume customer care environment serving retail energy customers and plays a critical role in delivering consistent, high-quality service. The
Retail Energy Customer Support
partners with internal teams to resolve issues efficiently while maintaining accuracy, compliance, and customer satisfaction.
Responsibilities
Handle inbound customer calls related to billing inquiries, account updates, payments, and online portal access.
Initiate outbound calls to resolve open issues and follow up on customer needs.
Process payments, refunds, adjustments, and service tickets accurately.
Manage customer communications across phone, email, and chat channels.
Route new and renewal sales inquiries to the appropriate internal teams.
Document interactions and updates within CRM and customer information systems.
Collaborate with Care, Billing, and Sales teams to achieve timely issue resolution.
Meet defined performance metrics, including quality standards, average handle time, and service level agreements.
Identify and share customer trends or feedback to support process improvements and retention efforts.
Qualifications
Minimum of 1 year of Retail Energy experience required.
1–3 years of call center or customer support experience required.
Prior experience within deregulated energy markets such as ERCOT preferred.
Ability to type 40+ words per minute while navigating multiple systems.
Proficiency with Microsoft Outlook, Word, Excel, and CRM platforms.
Experience processing customer payments and account transactions.
Ability to manage high call volumes and multitask in a fast-paced environment.
Reliable attendance with flexibility to work occasional overtime.
Authorization to work in the United States; sponsorship not available.
Must be Houston-based.
This role offers exposure to a global energy organization with opportunities for long-term career growth while making a measurable impact on customer experience.
Seniority level Entry level
Employment type Contract
Job function Customer Service
Industries Utilities
Referrals increase your chances of interviewing at Primary Services by 2x
Medical insurance
Vision insurance
401(k)
Get notified about new Energy Specialist jobs in Houston, TX.
#J-18808-Ljbffr