Administrative Assistant Job at LifeBridge Health in Baltimore

Administrative Assistant

LifeBridge Health is a dynamic, purpose‑driven health system redefining care delivery across the mid‑Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community‑centered care.

Summary

Performs a variety of administrative and clerical duties to proactively identify and respond to the needs of the patients, medical office staff, and physicians.

Key Responsibilities

• Places, receives and screens telephone calls; determines nature of call and provides general information, referring more complex calls to other team members.
• Greets, screens and directs visitors, patients, sales representatives, etc.
• Schedules appointments, maintains calendars, arranges meetings and conferences, and makes travel arrangements.
• May serve as liaison to Human Resources and Payroll.
• May respond to questions regarding surgeries and anesthesia.
• May collect anesthesia payments according to established policies and procedures.
• Performs clerical and data entry as directed by the manager or their designee.
• Opens, sorts and distributes incoming mail; answers routine correspondence independently.
• Maintains office supplies; prepares inventory and purchase orders.
• Participates in departmental special projects as needed.
• Serves as a patient/customer advocate when needed.
• Keeps patients/customers informed, explains delays, and provides clear and concise information.

Requirements

• Education: HS Diploma/GED preferred
• Experience: 3-5 years in an administrative/customer service role.

Additional Information

What We Offer

• Impact: Join a team that values innovation and outcomes, delivering life‑saving care to our youngest and most vulnerable patients.
• Growth: Opportunities for professional development, including tuition reimbursement and development of foundational skills for neonatal critical care leadership and advanced certification.
• Support: A culture of collaboration with resources like unit‑based practice councils and advanced clinical education support—improving workflow efficiency and patient outcomes and allowing you to work at the top of your license.
• Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on the job), comprehensive health plans, free parking, and wellness programs.

Seniority Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Administrative

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.