Kforce Technology Staffing
Encompass Business Analyst
Kforce Technology Staffing, Jacksonville, Florida, United States, 32290
RESPONSIBILITIES
Kforce has a client in Jacksonville, FL that is seeking an Encompass Business Analyst.
Summary We are seeking a detail-oriented and proactive Business Systems Analyst with strong mortgage industry experience to support the development, optimization, and delivery of technology solutions across our organization. This role focuses on improving system functionality-particularly within Encompass LOS-and enhancing processes, workflows, and documentation to ensure operational efficiency and exceptional user experience.
Key Responsibilities
Partner with business units to gather, analyze, and document detailed business and technical requirements
Serve as a subject matter expert on mortgage operations and Encompass LOS, identifying enhancement opportunities and validating configuration changes
Create clear and comprehensive process flows, workflows, and system diagrams using Microsoft Visio to support requirements, development, and training initiatives
Evaluate existing systems and processes to identify gaps, inefficiencies, and opportunities for automation or optimization
Collaborate with IT, development teams, project managers, and stakeholders to support solution design, testing, and deployment
Develop and maintain system documentation, user guides, release notes, and technical reference materials
Perform system testing, create test scripts, and participate in UAT to ensure enhancements meet business needs and quality standards
Monitor daily system performance, troubleshoot issues, and support end users to ensure consistent system usability and reliability
Generate data-driven insights through analysis and reporting to support decisions and continuous improvement initiatives
Coordinate with external vendors as needed to manage system integrations, enhancements, and issue resolution
Support Agile/Scrum ceremonies and contribute to backlog grooming, sprint planning, and technical discussions
REQUIREMENTS
Bachelor’s degree in Business, Computer Science, or related field—or equivalent relevant experience
1-3 years of experience with mortgage technologies, including hands-on experience working as an Encompass Business Analyst
Strong proficiency in Microsoft Visio with demonstrated ability to build process maps, workflows, and system flow diagrams
Proven analytical skills with the ability to interpret large data sets and translate findings into actionable recommendations
Experience using Jira, SQL for CRUD validation, and familiarity with Agile/Scrum methodologies
Strong communication and technical writing abilities, with experience developing business requirements, test documentation, and system reference materials
Ability to work cross-functionally with diverse teams in a fast-paced environment while managing multiple priorities
Compensation The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
Benefits We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Notes Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Equal Opportunity Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Application By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
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Summary We are seeking a detail-oriented and proactive Business Systems Analyst with strong mortgage industry experience to support the development, optimization, and delivery of technology solutions across our organization. This role focuses on improving system functionality-particularly within Encompass LOS-and enhancing processes, workflows, and documentation to ensure operational efficiency and exceptional user experience.
Key Responsibilities
Partner with business units to gather, analyze, and document detailed business and technical requirements
Serve as a subject matter expert on mortgage operations and Encompass LOS, identifying enhancement opportunities and validating configuration changes
Create clear and comprehensive process flows, workflows, and system diagrams using Microsoft Visio to support requirements, development, and training initiatives
Evaluate existing systems and processes to identify gaps, inefficiencies, and opportunities for automation or optimization
Collaborate with IT, development teams, project managers, and stakeholders to support solution design, testing, and deployment
Develop and maintain system documentation, user guides, release notes, and technical reference materials
Perform system testing, create test scripts, and participate in UAT to ensure enhancements meet business needs and quality standards
Monitor daily system performance, troubleshoot issues, and support end users to ensure consistent system usability and reliability
Generate data-driven insights through analysis and reporting to support decisions and continuous improvement initiatives
Coordinate with external vendors as needed to manage system integrations, enhancements, and issue resolution
Support Agile/Scrum ceremonies and contribute to backlog grooming, sprint planning, and technical discussions
REQUIREMENTS
Bachelor’s degree in Business, Computer Science, or related field—or equivalent relevant experience
1-3 years of experience with mortgage technologies, including hands-on experience working as an Encompass Business Analyst
Strong proficiency in Microsoft Visio with demonstrated ability to build process maps, workflows, and system flow diagrams
Proven analytical skills with the ability to interpret large data sets and translate findings into actionable recommendations
Experience using Jira, SQL for CRUD validation, and familiarity with Agile/Scrum methodologies
Strong communication and technical writing abilities, with experience developing business requirements, test documentation, and system reference materials
Ability to work cross-functionally with diverse teams in a fast-paced environment while managing multiple priorities
Compensation The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
Benefits We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Notes Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Equal Opportunity Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Application By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
#J-18808-Ljbffr