Kforce Technology Staffing
Business Systems Analyst with Salesforce
Kforce Technology Staffing, Maryland Heights, Missouri, United States, 63043
Overview
RESPONSIBILITIES:
Kforce has a client that is seeking a Business Systems Analyst with Salesforce in Maryland Heights, MO.
Summary We are seeking a skilled Business Analyst to support a high-impact billing modernization project integrating with legacy systems. This individual must hit the ground running—diving into extensive project documentation and recorded meetings—and begin delivering immediately. The role will focus on process analysis, and leading integration efforts through detailed documentation, user stories, wireframes, and impact analysis.
Responsibilities
Review and interpret project recordings and extensive documentation to gain full context quickly
Lead the development of user stories, process flows, impact analysis, and wireframes for Salesforce and MuleSoft integrations
Conduct dependency tracking and ensure alignment across technical and business stakeholders
Translate complex integration requirements between Salesforce/MuleSoft and ICOMS/CSG billing systems into actionable deliverables
Collaborate with technical teams and business units to align priorities and manage competing interests
Ensure deliverables follow Agile best practices, including INVEST criteria for user stories
Support end-to-end documentation including functional requirements and as-is/to-be process flows
Utilize JIRA for backlog grooming, story tracking, and sprint planning
Participate in Agile ceremonies and serve as the central liaison between business and development teams
Requirements
5 years of experience as a Business Analyst supporting system integrations
Proven experience working in Agile/Scrum environments
Strong experience writing user stories, building process flows, and performing impact analyses
Experience using JIRA for story management and dependency tracking
Deep familiarity with Salesforce data structure and/or MuleSoft integration architecture
Demonstrated ability to wireframe new features or systems
Excellent communication and stakeholder management skills — able to coordinate across multiple workstreams with competing priorities
Ability to self‑start and rapidly assimilate project knowledge without handholding
Preferred Skills
Experience in integrating with ICOMS and/or CSG billing systems
Knowledge of Business Process Modeling Notation (BPMN)
Familiarity with Lucidchart, MS Visio, or similar tools for process mapping
Telecommunications billing experience
Benefits The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Additional Information Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions.
Equal Opportunity Statement Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
#J-18808-Ljbffr
Summary We are seeking a skilled Business Analyst to support a high-impact billing modernization project integrating with legacy systems. This individual must hit the ground running—diving into extensive project documentation and recorded meetings—and begin delivering immediately. The role will focus on process analysis, and leading integration efforts through detailed documentation, user stories, wireframes, and impact analysis.
Responsibilities
Review and interpret project recordings and extensive documentation to gain full context quickly
Lead the development of user stories, process flows, impact analysis, and wireframes for Salesforce and MuleSoft integrations
Conduct dependency tracking and ensure alignment across technical and business stakeholders
Translate complex integration requirements between Salesforce/MuleSoft and ICOMS/CSG billing systems into actionable deliverables
Collaborate with technical teams and business units to align priorities and manage competing interests
Ensure deliverables follow Agile best practices, including INVEST criteria for user stories
Support end-to-end documentation including functional requirements and as-is/to-be process flows
Utilize JIRA for backlog grooming, story tracking, and sprint planning
Participate in Agile ceremonies and serve as the central liaison between business and development teams
Requirements
5 years of experience as a Business Analyst supporting system integrations
Proven experience working in Agile/Scrum environments
Strong experience writing user stories, building process flows, and performing impact analyses
Experience using JIRA for story management and dependency tracking
Deep familiarity with Salesforce data structure and/or MuleSoft integration architecture
Demonstrated ability to wireframe new features or systems
Excellent communication and stakeholder management skills — able to coordinate across multiple workstreams with competing priorities
Ability to self‑start and rapidly assimilate project knowledge without handholding
Preferred Skills
Experience in integrating with ICOMS and/or CSG billing systems
Knowledge of Business Process Modeling Notation (BPMN)
Familiarity with Lucidchart, MS Visio, or similar tools for process mapping
Telecommunications billing experience
Benefits The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Additional Information Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions.
Equal Opportunity Statement Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
#J-18808-Ljbffr