Randstad Digital
ServiceNow ITSM/ITOM Functional Consultant
Randstad Digital, Boston, Massachusetts, us, 02298
Job Summary
The ServiceNow ITSM & HRSD Technical Lead is responsible for leading the design, development, and implementation of ServiceNow solutions with a strong focus on IT Service Management and HR Service Delivery modules. This role will oversee solution architecture, integrations, platform governance, technical delivery, and production support activities to ensure scalable and high-quality ServiceNow implementations. Location
Boston, Massachusetts Job Type
Contract Salary
$37.44 – 47.44 per hour Work Hours
8am to 5pm Education
Bachelors Responsibilities
Technical Leadership & Solution Design
Lead end-to-end ServiceNow support or implementations for ITSM and HRSD. Translate business requirements into scalable and compliant technical solutions. Define and maintain platform architecture, data models, and integration designs. Drive CMDB, Service Catalog, and Workflow design best practices. Development & Configuration
Configure and customize ServiceNow modules using Flows, UI Policies, Business Rules, Script Includes, Client Scripts, Widgets, and IntegrationHub. Develop and maintain HR Case & Knowledge Management, HR Services, Lifecycle Events, and Employee Center experiences. Implement ITSM processes including Incident, Problem, Change, Request, Knowledge, CMDB, SLA, and Discovery where applicable. Integration & Platform Governance
Design and manage integrations between ServiceNow and external systems (REST, SOAP, MID Server, OAuth). Govern platform upgrades, patches, performance tuning, and security compliance. Ensure adherence to ServiceNow coding, naming, and security standards. Team & Stakeholder Collaboration
Lead and mentor ServiceNow developers and analysts. Work closely with Business Stakeholders, HR, ITSM Process Owners, Security Teams, and Project Managers. Lead workshops, solution reviews, demos, and UAT sessions. Qualifications
8 years hands-on ServiceNow implementation experience. Strong expertise in ITSM and HRSD modules. Proficiency in JavaScript, Glide API, Flow Designer, ATF, Scoped Apps. Experience designing HR Case Management, Employee Service Center portals, HR Knowledge & Services. Hands‑on experience working with CMDB & Service Mapping (preferred). Experience with ServiceNow IntegrationHub and REST/SOAP API integrations. Strong understanding of ITIL & HR process workflows. ServiceNow Certified System Administrator (CSA) – Required. ServiceNow ITSM Implementation Specialist. ServiceNow HRSD Implementation Specialist. ITIL v3/v4 Foundation. Excellent communication, documentation, and stakeholder engagement skills. Ability to lead technical teams and manage delivery timelines. Problem‑solving and analytical thinking with a proactive work approach. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact. Payments will be based on various factors including education, experience, location, duties, and certifications. This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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The ServiceNow ITSM & HRSD Technical Lead is responsible for leading the design, development, and implementation of ServiceNow solutions with a strong focus on IT Service Management and HR Service Delivery modules. This role will oversee solution architecture, integrations, platform governance, technical delivery, and production support activities to ensure scalable and high-quality ServiceNow implementations. Location
Boston, Massachusetts Job Type
Contract Salary
$37.44 – 47.44 per hour Work Hours
8am to 5pm Education
Bachelors Responsibilities
Technical Leadership & Solution Design
Lead end-to-end ServiceNow support or implementations for ITSM and HRSD. Translate business requirements into scalable and compliant technical solutions. Define and maintain platform architecture, data models, and integration designs. Drive CMDB, Service Catalog, and Workflow design best practices. Development & Configuration
Configure and customize ServiceNow modules using Flows, UI Policies, Business Rules, Script Includes, Client Scripts, Widgets, and IntegrationHub. Develop and maintain HR Case & Knowledge Management, HR Services, Lifecycle Events, and Employee Center experiences. Implement ITSM processes including Incident, Problem, Change, Request, Knowledge, CMDB, SLA, and Discovery where applicable. Integration & Platform Governance
Design and manage integrations between ServiceNow and external systems (REST, SOAP, MID Server, OAuth). Govern platform upgrades, patches, performance tuning, and security compliance. Ensure adherence to ServiceNow coding, naming, and security standards. Team & Stakeholder Collaboration
Lead and mentor ServiceNow developers and analysts. Work closely with Business Stakeholders, HR, ITSM Process Owners, Security Teams, and Project Managers. Lead workshops, solution reviews, demos, and UAT sessions. Qualifications
8 years hands-on ServiceNow implementation experience. Strong expertise in ITSM and HRSD modules. Proficiency in JavaScript, Glide API, Flow Designer, ATF, Scoped Apps. Experience designing HR Case Management, Employee Service Center portals, HR Knowledge & Services. Hands‑on experience working with CMDB & Service Mapping (preferred). Experience with ServiceNow IntegrationHub and REST/SOAP API integrations. Strong understanding of ITIL & HR process workflows. ServiceNow Certified System Administrator (CSA) – Required. ServiceNow ITSM Implementation Specialist. ServiceNow HRSD Implementation Specialist. ITIL v3/v4 Foundation. Excellent communication, documentation, and stakeholder engagement skills. Ability to lead technical teams and manage delivery timelines. Problem‑solving and analytical thinking with a proactive work approach. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact. Payments will be based on various factors including education, experience, location, duties, and certifications. This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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