Lutheran Social Services
Overview
Lutheran Social Services (LSS) is a private, non‑profit human service agency providing services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission‑driven individuals to help provide services including outpatient behavioral health management, adoptions, older adult services, support services for children, youth, families, community corrections programs, and support services for adults with disabilities and/or mental health concerns. Motivated by the compassion of Christ, we help people improve the quality of their lives.
Position IT Customer Support Specialist – Help Desk team at LSS. Targeted compensation $20–$22/hr. Located in West Allis corporate office, Monday through Friday, 8 AM–5 PM, no weekends or on‑call. Onboarding and training onsite; possibility to work from home occasionally.
Responsibilities Under the direction of the Support Supervisor, the IT Customer Support Specialist maintains, analyses, and troubleshoots computer systems, hardware and peripherals across Wisconsin and Upper Michigan. The role provides Tier 1 and Tier 2 help desk support to internal customers, handles calls, emails, and voicemails, and collaborates with senior specialists to resolve issues promptly.
Receive and resolve IT trouble tickets logged through call tracking system
Provide IT support to all LSS offices throughout Wisconsin and Upper Michigan
Answer phones, e‑mails, and track issues
Resolve front‑line support issues and, if needed, raise escalation
Remotely install, upgrade, and maintain IT software for end users
Follow instructions and IT policies to perform functions
Work independently when required
Monitor outstanding tickets and update as required
Travel on occasion as needed
Other duties as assigned
Perks Public Service Loan Forgiveness (PSLF) eligibility as a non‑profit employee: loans may be forgiven after 10 years of consistent payments under the income‑based repayment plan. LSS Clinical Managers and Human Capital employees assist with the benefit application.
Medical, Dental, Vision Insurance
Flex Spending for Dependents & Health Care
Mileage reimbursement
Paid Time Off
10 Paid Holidays
Contribution to 403(b) plan
Annual raises prioritized for employees
Employee Assistance Program
Service Awards and Recognition
Education and Experience Required: High School Diploma. Preferred: Associate’s Degree in Information Technology. Minimum 1 year of IT support experience or related combination of education and experience. Must have strong end‑user IT support and customer service skills, excellent problem‑solving and analytical abilities, strong organizational and planning skills, detail‑oriented mindset, and excellent communication skills.
Excellent customer service skills
Excellent verbal and written communication skills
Knowledge of support and troubleshooting techniques for: Windows 7 PCs, peripherals (printer, scanner, etc.), small networks (DSL, broadband, WiFi), Microsoft Office 2010, basic Active Directory, Exchange distribution groups and resources
Strong problem‑solving skills
Strong organizational skills
Ability to explain IT concepts to non‑IT professionals, including end‑user training and coaching
Ability to handle several issues simultaneously
Certificates, Licenses, Registrations Valid driver’s license and reliable transportation to perform essential duties. Motor vehicle check (MVR) with satisfactory driving record per LSS Driver Safety Procedure required. Must meet LSS auto insurance requirements.
Travel Ability to travel on day trips as required; some overnight travel may be required.
Equal Opportunity Employer Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE). This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Position IT Customer Support Specialist – Help Desk team at LSS. Targeted compensation $20–$22/hr. Located in West Allis corporate office, Monday through Friday, 8 AM–5 PM, no weekends or on‑call. Onboarding and training onsite; possibility to work from home occasionally.
Responsibilities Under the direction of the Support Supervisor, the IT Customer Support Specialist maintains, analyses, and troubleshoots computer systems, hardware and peripherals across Wisconsin and Upper Michigan. The role provides Tier 1 and Tier 2 help desk support to internal customers, handles calls, emails, and voicemails, and collaborates with senior specialists to resolve issues promptly.
Receive and resolve IT trouble tickets logged through call tracking system
Provide IT support to all LSS offices throughout Wisconsin and Upper Michigan
Answer phones, e‑mails, and track issues
Resolve front‑line support issues and, if needed, raise escalation
Remotely install, upgrade, and maintain IT software for end users
Follow instructions and IT policies to perform functions
Work independently when required
Monitor outstanding tickets and update as required
Travel on occasion as needed
Other duties as assigned
Perks Public Service Loan Forgiveness (PSLF) eligibility as a non‑profit employee: loans may be forgiven after 10 years of consistent payments under the income‑based repayment plan. LSS Clinical Managers and Human Capital employees assist with the benefit application.
Medical, Dental, Vision Insurance
Flex Spending for Dependents & Health Care
Mileage reimbursement
Paid Time Off
10 Paid Holidays
Contribution to 403(b) plan
Annual raises prioritized for employees
Employee Assistance Program
Service Awards and Recognition
Education and Experience Required: High School Diploma. Preferred: Associate’s Degree in Information Technology. Minimum 1 year of IT support experience or related combination of education and experience. Must have strong end‑user IT support and customer service skills, excellent problem‑solving and analytical abilities, strong organizational and planning skills, detail‑oriented mindset, and excellent communication skills.
Excellent customer service skills
Excellent verbal and written communication skills
Knowledge of support and troubleshooting techniques for: Windows 7 PCs, peripherals (printer, scanner, etc.), small networks (DSL, broadband, WiFi), Microsoft Office 2010, basic Active Directory, Exchange distribution groups and resources
Strong problem‑solving skills
Strong organizational skills
Ability to explain IT concepts to non‑IT professionals, including end‑user training and coaching
Ability to handle several issues simultaneously
Certificates, Licenses, Registrations Valid driver’s license and reliable transportation to perform essential duties. Motor vehicle check (MVR) with satisfactory driving record per LSS Driver Safety Procedure required. Must meet LSS auto insurance requirements.
Travel Ability to travel on day trips as required; some overnight travel may be required.
Equal Opportunity Employer Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE). This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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