Inside Higher Ed
Job Title: DCG Clinics Support Specialist
Job ID: 290282
Location: Augusta University
Employment Type: Full Time
Job Summary This position serves as a key representative of the Dental College of Georgia’s commitment to delivering high-quality, professional, and welcoming customer service. The incumbent is expected to consistently provide courteous and efficient service to patients, providers, and staff both in person and over the phone.
Responsibilities
SCHEDULING:
Maintain a productive daily schedule to support provider production goals and clinic revenue. Manage appointment waitlists and prioritize same-day scheduling opportunities as cancellations arise. Communicate payment policies to new patients at the time of scheduling. Maintain recall lists to ensure timely, ongoing patient care.
PATIENT CHECK-IN & CHECK-OUT:
Provide a welcoming and professional experience for all patients. Assist with check-in, including updating demographic and insurance information, verifying coverage, and posting payments. Upon checkout, ensure follow-up appointments, recalls, or pending appointments are scheduled. Collect and post any outstanding payments and inform patients of future financial responsibilities.
NEW PATIENT INTAKE:
Answer inquiries from prospective patients in a courteous and informative manner. Accurately register new patients in the axiUm system and generate/send welcome letters. Clearly explain DCG services to potential new patients.
APPOINTMENTS RESCHEDULING & REFERRALS:
Contact patients in a timely and professional manner to reschedule appointments due to provider unavailability. Manage and monitor referral lists by order of receipt, schedule referral appointments, and generate follow-up correspondence to referring providers.
GENERAL PHONE SUPPORT:
Answer incoming calls with professionalism and efficiency. Handle questions regarding patient accounts, appointment scheduling, or re-routing calls to the appropriate department. Support patients with urgent dental needs by facilitating emergency scheduling when appropriate.
UNSCHEDULED TREATMENT FOLLOW-UP:
Generate and review reports in axiUm related to failed appointments, pending appointments, and recalls. Conduct follow-up outreach to patients for continued care. Use mail merge tools to streamline patient communication as needed.
ACCOUNT & FINANCIAL SUPPORT:
Assist patients, residents, faculty, and staff with understanding account charges and balances. Provide support in accessing account information and direct any discrepancies or corrections to the appropriate administrative areas.
OTHER DUTIES:
Perform all other job-related duties as assigned.
Required Qualifications
Associate’s degree from an accredited college or university, OR
High school diploma, GED or equivalent from a recognized State or Federal accrediting organization, and two years of relevant experience. Must be capable of performing high-level customer service at all times.
Preferred Qualifications
Prior experience working in a front office role within a multi-provider dental practice.
Familiarity with dental procedures, clinical workflows, and dental terminology.
Demonstrated history of providing exceptional customer service, with formal training preferred.
Experience managing patient scheduling in a high-volume healthcare or dental environment.
Bilingual in English and Spanish strongly preferred.
Knowledge, Skills, & Abilities
Knowledge:
Clinic scheduling practices; front-desk protocols; payment processing procedures; proficiency in Microsoft Excel and Word.
Skills:
Excellent customer service and interpersonal skills. Strong oral and written communication skills. Highly organized with ability to prioritize tasks and manage time effectively. Strong attention to detail and problem-solving skills.
Abilities:
Maintain confidentiality of patient information; produce accurate and timely work while meeting established productivity expectations and deadlines; function independently and collaboratively.
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
For positions requiring handling sensitive financial information, a credit check will be required.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information per cybersecurity and privacy policies.
Augusta University is a tobacco-free environment.
Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply Consider applying with us today! https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=290282&PostingSeq=1
For external applicants: Select University Faculty & Staff > External Applicants.
For internal applicants: Select University Faculty & Staff > Internal Applicants.
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Job ID: 290282
Location: Augusta University
Employment Type: Full Time
Job Summary This position serves as a key representative of the Dental College of Georgia’s commitment to delivering high-quality, professional, and welcoming customer service. The incumbent is expected to consistently provide courteous and efficient service to patients, providers, and staff both in person and over the phone.
Responsibilities
SCHEDULING:
Maintain a productive daily schedule to support provider production goals and clinic revenue. Manage appointment waitlists and prioritize same-day scheduling opportunities as cancellations arise. Communicate payment policies to new patients at the time of scheduling. Maintain recall lists to ensure timely, ongoing patient care.
PATIENT CHECK-IN & CHECK-OUT:
Provide a welcoming and professional experience for all patients. Assist with check-in, including updating demographic and insurance information, verifying coverage, and posting payments. Upon checkout, ensure follow-up appointments, recalls, or pending appointments are scheduled. Collect and post any outstanding payments and inform patients of future financial responsibilities.
NEW PATIENT INTAKE:
Answer inquiries from prospective patients in a courteous and informative manner. Accurately register new patients in the axiUm system and generate/send welcome letters. Clearly explain DCG services to potential new patients.
APPOINTMENTS RESCHEDULING & REFERRALS:
Contact patients in a timely and professional manner to reschedule appointments due to provider unavailability. Manage and monitor referral lists by order of receipt, schedule referral appointments, and generate follow-up correspondence to referring providers.
GENERAL PHONE SUPPORT:
Answer incoming calls with professionalism and efficiency. Handle questions regarding patient accounts, appointment scheduling, or re-routing calls to the appropriate department. Support patients with urgent dental needs by facilitating emergency scheduling when appropriate.
UNSCHEDULED TREATMENT FOLLOW-UP:
Generate and review reports in axiUm related to failed appointments, pending appointments, and recalls. Conduct follow-up outreach to patients for continued care. Use mail merge tools to streamline patient communication as needed.
ACCOUNT & FINANCIAL SUPPORT:
Assist patients, residents, faculty, and staff with understanding account charges and balances. Provide support in accessing account information and direct any discrepancies or corrections to the appropriate administrative areas.
OTHER DUTIES:
Perform all other job-related duties as assigned.
Required Qualifications
Associate’s degree from an accredited college or university, OR
High school diploma, GED or equivalent from a recognized State or Federal accrediting organization, and two years of relevant experience. Must be capable of performing high-level customer service at all times.
Preferred Qualifications
Prior experience working in a front office role within a multi-provider dental practice.
Familiarity with dental procedures, clinical workflows, and dental terminology.
Demonstrated history of providing exceptional customer service, with formal training preferred.
Experience managing patient scheduling in a high-volume healthcare or dental environment.
Bilingual in English and Spanish strongly preferred.
Knowledge, Skills, & Abilities
Knowledge:
Clinic scheduling practices; front-desk protocols; payment processing procedures; proficiency in Microsoft Excel and Word.
Skills:
Excellent customer service and interpersonal skills. Strong oral and written communication skills. Highly organized with ability to prioritize tasks and manage time effectively. Strong attention to detail and problem-solving skills.
Abilities:
Maintain confidentiality of patient information; produce accurate and timely work while meeting established productivity expectations and deadlines; function independently and collaboratively.
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
For positions requiring handling sensitive financial information, a credit check will be required.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information per cybersecurity and privacy policies.
Augusta University is a tobacco-free environment.
Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply Consider applying with us today! https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=290282&PostingSeq=1
For external applicants: Select University Faculty & Staff > External Applicants.
For internal applicants: Select University Faculty & Staff > Internal Applicants.
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