Northgate Resorts
Northgate Resorts
owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization. The
Store Supervisor(age 18+)
is responsible for supervising the daily directives of our camp store department. This is a
SEASONAL , full-time position and reports to the Assistant General Manager.
DUTIES & RESPONSIBILITIES
Administrative Duties and Responsibilities:
Responds to and/or resolves guest complaints as appropriate or escalates park/guest feedback to management as appropriate
Follow the directives of the AGM as needed to maintain a safe and professional environment for employees and park guests
Assist with the research and identification of vendors and merchandise for the store.
Assist in checking in all merchandise, entering it into the POS, and complete required reports promptly and accurately.
Order merchandise of any type with the approval by the AGM prior to vendor submission.
Schedule staff, monitors payroll, and maintains compliance with a payroll budget
Conduct daily stand-up meetings to prioritize the days requirements with the assigned shift staff
Participate in the recruitment process and selection of talent for the store department
Participate in the development and execution of the training of new employees as well as the ongoing training of all staff members
Daily Responsibilities:
Supervise and motivate a team of store clerks
Provide coaching around performance and customer engagement skills
Ensure store is clean, neat, organized, and well-stocked
Order and maintain an inventory of store merchandise in an organized and efficient manner
Ensure that all employees conform to a 40-hour work week.
Monitor cash drawers and ensure cash handling procedures are followed and charge to site transactions are paid in full
Other Essential Duties:
Collaborate with park and home office departments
Coordinate and oversee various projects from start to finish
Respond to guest inquiries using the company’s service recovery guidelines
Utilize and learn the reservation system for daily planning
Participate in other projects and activities as assigned
EDUCATION/TRAINING/EXPERIENCE
Customer service experience required
Experience in hospitality and leadership preferred
QUALIFICATIONS/REQUIREMENTS
Basic computer skills
Strong organizational, motivational, and leadership skills
Excellent communication, customer service, and problem‑solving skills
Strong attention to detail, speed, and accuracy
Ability to multi‑task and work in a fast‑paced environment
Strong work ethic and a positive attitude
Required to work nights, weekends, and holidays
Work with minimal supervision
Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
ESSENTIAL PHYSICAL DEMANDS
Able to lift up to 50 pounds
Must be able to remain in a stationary position
Regularly move throughout the store
Continuously climb, balance, stoop, kneel, bend, crouch and crawl
Able to manipulate fingers, hands, and arms to reach, carry and lift
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.
We are a team of fun seekers, out of the box thinkers, and creators of unforgettable experiences! Northgate Resorts was founded in Grand Rapids, Michigan in 2013. Since then our team has grown to thousands of talented individuals serving millions of campers each and every year. We love what we do, which is only possible because of our incredible team! And we are always looking for individuals to join us.
Are you interested in joining our team? Click the button below to see our current open positions! Or keep scrolling to find out why you should work with us!
Perks & Benefits of Working At Northgate Resorts Apart from amazing locations both at our campgrounds and home office, stellar teams, and more, check out what Northgate Resorts has to offer.
*Below benefits do not apply to all employees. To see a full list of benefits talk to your manager during the hiring process.
01. VACATION DISCOUNTS Enjoy the park plus give your family and friends deep discounts during the season.
02. DAILY PAY Get paid more frequently with our daily pay schedule.
03. EMPLOYEE APPRECIATION Free lunch in the summer, shout outs from your coworkers, and more.
04. 401k MATCH Start saving for retirement with a 401k plan and matching contribution.
05. MEDICAL, DENTAL, VISION Pick the plans that work for you and enjoy partial coverage for all health insurance.
06. PET INSURANCE Enjoy coverage for your furry friend with our latest benefit of pet insurance.
What is a work camper? Simply put: It’s someone who works and camps at our resorts for short-term or seasonal periods. Work campers earn their standard wages and receive a discount on their campsite, in exchange they commit to being available for work as required.
#J-18808-Ljbffr
owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization. The
Store Supervisor(age 18+)
is responsible for supervising the daily directives of our camp store department. This is a
SEASONAL , full-time position and reports to the Assistant General Manager.
DUTIES & RESPONSIBILITIES
Administrative Duties and Responsibilities:
Responds to and/or resolves guest complaints as appropriate or escalates park/guest feedback to management as appropriate
Follow the directives of the AGM as needed to maintain a safe and professional environment for employees and park guests
Assist with the research and identification of vendors and merchandise for the store.
Assist in checking in all merchandise, entering it into the POS, and complete required reports promptly and accurately.
Order merchandise of any type with the approval by the AGM prior to vendor submission.
Schedule staff, monitors payroll, and maintains compliance with a payroll budget
Conduct daily stand-up meetings to prioritize the days requirements with the assigned shift staff
Participate in the recruitment process and selection of talent for the store department
Participate in the development and execution of the training of new employees as well as the ongoing training of all staff members
Daily Responsibilities:
Supervise and motivate a team of store clerks
Provide coaching around performance and customer engagement skills
Ensure store is clean, neat, organized, and well-stocked
Order and maintain an inventory of store merchandise in an organized and efficient manner
Ensure that all employees conform to a 40-hour work week.
Monitor cash drawers and ensure cash handling procedures are followed and charge to site transactions are paid in full
Other Essential Duties:
Collaborate with park and home office departments
Coordinate and oversee various projects from start to finish
Respond to guest inquiries using the company’s service recovery guidelines
Utilize and learn the reservation system for daily planning
Participate in other projects and activities as assigned
EDUCATION/TRAINING/EXPERIENCE
Customer service experience required
Experience in hospitality and leadership preferred
QUALIFICATIONS/REQUIREMENTS
Basic computer skills
Strong organizational, motivational, and leadership skills
Excellent communication, customer service, and problem‑solving skills
Strong attention to detail, speed, and accuracy
Ability to multi‑task and work in a fast‑paced environment
Strong work ethic and a positive attitude
Required to work nights, weekends, and holidays
Work with minimal supervision
Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
ESSENTIAL PHYSICAL DEMANDS
Able to lift up to 50 pounds
Must be able to remain in a stationary position
Regularly move throughout the store
Continuously climb, balance, stoop, kneel, bend, crouch and crawl
Able to manipulate fingers, hands, and arms to reach, carry and lift
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.
We are a team of fun seekers, out of the box thinkers, and creators of unforgettable experiences! Northgate Resorts was founded in Grand Rapids, Michigan in 2013. Since then our team has grown to thousands of talented individuals serving millions of campers each and every year. We love what we do, which is only possible because of our incredible team! And we are always looking for individuals to join us.
Are you interested in joining our team? Click the button below to see our current open positions! Or keep scrolling to find out why you should work with us!
Perks & Benefits of Working At Northgate Resorts Apart from amazing locations both at our campgrounds and home office, stellar teams, and more, check out what Northgate Resorts has to offer.
*Below benefits do not apply to all employees. To see a full list of benefits talk to your manager during the hiring process.
01. VACATION DISCOUNTS Enjoy the park plus give your family and friends deep discounts during the season.
02. DAILY PAY Get paid more frequently with our daily pay schedule.
03. EMPLOYEE APPRECIATION Free lunch in the summer, shout outs from your coworkers, and more.
04. 401k MATCH Start saving for retirement with a 401k plan and matching contribution.
05. MEDICAL, DENTAL, VISION Pick the plans that work for you and enjoy partial coverage for all health insurance.
06. PET INSURANCE Enjoy coverage for your furry friend with our latest benefit of pet insurance.
What is a work camper? Simply put: It’s someone who works and camps at our resorts for short-term or seasonal periods. Work campers earn their standard wages and receive a discount on their campsite, in exchange they commit to being available for work as required.
#J-18808-Ljbffr