Summerwood Corporation
Restaurant General Manager - Pocomoke
Summerwood Corporation, Pocomoke City, Maryland, United States, 21851
Restaurant General Manager - Pocomoke
Summerwood Corporation
Pay Range $55,000.00/yr - $64,000.00/yr
Responsibilities
Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees
Principle Accountabilities
Customer Satisfaction and Product Quality: Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Customer‑focused culture: Serves as a role model, resolves customer issues and trains managers and crew.
Customer complaints: Tracks, analyzes and resolves sources of complaints.
Food safety: Ensures that food safety standards are met.
Financial
Develops and drives the restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips.
Develops store CAPEX requests and is the principal interface with all vendors.
Operations
Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to Company standards.
Establishes restaurant speed‑with‑service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.
Human Resources
Directs all restaurant‑level HR activity, including crew hiring decisions, Learning Zone planning and execution, and performance management.
Compensation
Address employee relations issues up to and including termination.
Provides hands‑on training for management staff in Learning Zone and develops Shift Managers and Assistant General Managers.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment and compliance with all regulations.
Success Measures
Achievement of restaurant annual operating plan.
Margin improvement over previous year sales growth.
Weekly/period performance in sales, labor, ICOS and controllables.
PRC results and OSAT scores.
Learning Zone certification levels, crew turnover and staffing levels.
Knowledge and Skill Requirements Delivers Excellence in Customer Service: Fully aware of customer needs and ensures quality products and service. Maintains high standards of product quality, speed, cleanliness and professional appearance. Interacts with customers effectively, seeks to improve the experience and uses customer feedback tools.
Team Leadership Supervises others, delegates, remains in control in difficult situations, provides clear direction, leads by example, motivates, demonstrates leadership and ethics, recognizes achievements, coaches staff, provides constructive feedback.
Business Savvy Identifies problems quickly, develops and implements solutions, manages restaurant flow, focuses team on critical business issues, plans, organizes and delegates work, uses business tools, analyzes financial data, follows up on implementation, understands key drivers to build sales and achieve margin targets.
Team Development Identifies staff development needs, provides resources and feedback, ensures employees have opportunities to learn and demonstrate new skills, transfers knowledge through demonstrations.
Restaurant Operations Technically proficient in all aspects of food preparation, production and delivery, detailed knowledge of food handling and safety procedures, basic equipment troubleshooting, and company product standards.
Educational Attainment and Experience Requirements
High school diploma or GED.
Supervisory experience in food service or retail.
Ability to maintain financial controls and coach hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.
Working Conditions
Work Hours: 10 hours.
Days per Week: 5 days per week.
Inside/Outside: 95% inside / 5% outside.
Extreme Temperatures: Ambient, near ovens and stoves.
Noise Level: Normal.
Disclaimer The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. The Company reserves the right to revise the job description and to require other tasks when circumstances change.
Other Notes You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Job Information
Seniority Level: Director
Employment Type: Full‑time
Job Function: Management and Manufacturing
Industry: Hospitality
Referrals increase your chances of interviewing at Summerwood Corporation by 2x.
Get notified about new Restaurant General Manager jobs in Pocomoke City, MD.
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Summerwood Corporation
Pay Range $55,000.00/yr - $64,000.00/yr
Responsibilities
Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees
Principle Accountabilities
Customer Satisfaction and Product Quality: Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Customer‑focused culture: Serves as a role model, resolves customer issues and trains managers and crew.
Customer complaints: Tracks, analyzes and resolves sources of complaints.
Food safety: Ensures that food safety standards are met.
Financial
Develops and drives the restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips.
Develops store CAPEX requests and is the principal interface with all vendors.
Operations
Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to Company standards.
Establishes restaurant speed‑with‑service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.
Human Resources
Directs all restaurant‑level HR activity, including crew hiring decisions, Learning Zone planning and execution, and performance management.
Compensation
Address employee relations issues up to and including termination.
Provides hands‑on training for management staff in Learning Zone and develops Shift Managers and Assistant General Managers.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment and compliance with all regulations.
Success Measures
Achievement of restaurant annual operating plan.
Margin improvement over previous year sales growth.
Weekly/period performance in sales, labor, ICOS and controllables.
PRC results and OSAT scores.
Learning Zone certification levels, crew turnover and staffing levels.
Knowledge and Skill Requirements Delivers Excellence in Customer Service: Fully aware of customer needs and ensures quality products and service. Maintains high standards of product quality, speed, cleanliness and professional appearance. Interacts with customers effectively, seeks to improve the experience and uses customer feedback tools.
Team Leadership Supervises others, delegates, remains in control in difficult situations, provides clear direction, leads by example, motivates, demonstrates leadership and ethics, recognizes achievements, coaches staff, provides constructive feedback.
Business Savvy Identifies problems quickly, develops and implements solutions, manages restaurant flow, focuses team on critical business issues, plans, organizes and delegates work, uses business tools, analyzes financial data, follows up on implementation, understands key drivers to build sales and achieve margin targets.
Team Development Identifies staff development needs, provides resources and feedback, ensures employees have opportunities to learn and demonstrate new skills, transfers knowledge through demonstrations.
Restaurant Operations Technically proficient in all aspects of food preparation, production and delivery, detailed knowledge of food handling and safety procedures, basic equipment troubleshooting, and company product standards.
Educational Attainment and Experience Requirements
High school diploma or GED.
Supervisory experience in food service or retail.
Ability to maintain financial controls and coach hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.
Working Conditions
Work Hours: 10 hours.
Days per Week: 5 days per week.
Inside/Outside: 95% inside / 5% outside.
Extreme Temperatures: Ambient, near ovens and stoves.
Noise Level: Normal.
Disclaimer The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. The Company reserves the right to revise the job description and to require other tasks when circumstances change.
Other Notes You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Job Information
Seniority Level: Director
Employment Type: Full‑time
Job Function: Management and Manufacturing
Industry: Hospitality
Referrals increase your chances of interviewing at Summerwood Corporation by 2x.
Get notified about new Restaurant General Manager jobs in Pocomoke City, MD.
#J-18808-Ljbffr