Goodwill Industries of Middle Tennessee, Inc.
Retail Shift Leader
Goodwill Industries of Middle Tennessee, Inc., Mount Juliet, Tennessee, United States, 37122
Job Summary
Assists the store leadership with the day‑to‑day store operations and overall performance to meet or exceed budget while operating in compliance with company standards. Demonstrates an enthusiastic, winning attitude at all times. Acts courteously and with interest in each encounter with guests. Contributes to the mission of Goodwill by providing amazing customer service to our guests. Upholds a positive work environment and lives our core values.
Job Location Mt. Juliet
Retail Shift Leader Role The Retail Shift Leader will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.
Essential Functions
Frequently supervises staff, giving them verbal and written communications regarding work assignments and performance. Will have supervisory responsibility in the absence of the Store Manager and/or Assistant Store Manager.
Provides customer service, addressing complaints, resolving conflicts, and providing assistance wherever needed.
Processes customer transactions quickly and accurately within the cash handling guidelines, engaging with customers while on the sales floor and providing customer assistance as needed.
Ensures proper maintenance, reporting, and management of the store’s financial assets such as cash register tills, cash deposits, and the change fund.
Maintains all visual presentations, including hard goods end caps, H-rack displays, and shoe racks, and proper rotation of merchandise.
Ensures a clean and safe environment in the stores, processing area and donation center by adhering to good housekeeping practices or delegating those tasks to team members.
Meets or exceeds daily production goals for grading, sorting, hanging, pricing and tagging donated items in preparation for sale on the retail floor per all company guidelines.
Opens and closes store during the designated hours of operation, verifying all monies, cash drawers, deposit preparation, close of business paperwork, and opening paperwork.
Ensures store personnel comply with the company’s guideline to exceed customer and donor experiences and demonstrate appropriate interactions with customers and team members.
Prepares for and implements daily huddle meetings as well as mandatory monthly meetings with staff.
Actively maintains a safe, healthy, and positive environment that promotes the physical and emotional well‑being of team members, customers, and those in our stores.
Performs store housekeeping duties as needed, including sweeping, mopping, vacuuming, wiping shelves and dusting of restrooms and dressing rooms.
Will be cross‑trained and expected to learn and work in all areas of the retail operation.
Performs other duties as assigned by management.
Minimum Qualifications Education
High school diploma or GED preferred.
Experience
12–18 months related experience and/or training.
Knowledge and Skills
Knowledge of and compliance with all company policies and procedures, as well as legal requirements.
Effective communication with other store employees.
Ability to push or pull loads weighing over 50 pounds continuously.
Ability to understand, communicate, comply with and enforce policies and procedures.
Strong organizational skills and ability to learn new processes quickly.
Problem‑solving, prioritizing, and multitasking abilities.
Willingness to travel to and work at other locations as needed.
Basic math skills and ability to manage a budget.
Basic computer skills (Excel and E‑mail).
Reliable transportation for job duties such as travel to other Goodwill locations and bank deposits.
Availability to work a varied schedule that regularly includes nights and weekends.
Certifications and Licenses
Valid driver's license.
Preferred Education / Experience / Knowledge & Skills / Certifications & Licenses
High School Diploma required.
Experience in customer service preferred.
Experience in office management preferred.
Seniority Level Mid‑Senior Level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Non‑Profit Organization Management
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Job Location Mt. Juliet
Retail Shift Leader Role The Retail Shift Leader will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.
Essential Functions
Frequently supervises staff, giving them verbal and written communications regarding work assignments and performance. Will have supervisory responsibility in the absence of the Store Manager and/or Assistant Store Manager.
Provides customer service, addressing complaints, resolving conflicts, and providing assistance wherever needed.
Processes customer transactions quickly and accurately within the cash handling guidelines, engaging with customers while on the sales floor and providing customer assistance as needed.
Ensures proper maintenance, reporting, and management of the store’s financial assets such as cash register tills, cash deposits, and the change fund.
Maintains all visual presentations, including hard goods end caps, H-rack displays, and shoe racks, and proper rotation of merchandise.
Ensures a clean and safe environment in the stores, processing area and donation center by adhering to good housekeeping practices or delegating those tasks to team members.
Meets or exceeds daily production goals for grading, sorting, hanging, pricing and tagging donated items in preparation for sale on the retail floor per all company guidelines.
Opens and closes store during the designated hours of operation, verifying all monies, cash drawers, deposit preparation, close of business paperwork, and opening paperwork.
Ensures store personnel comply with the company’s guideline to exceed customer and donor experiences and demonstrate appropriate interactions with customers and team members.
Prepares for and implements daily huddle meetings as well as mandatory monthly meetings with staff.
Actively maintains a safe, healthy, and positive environment that promotes the physical and emotional well‑being of team members, customers, and those in our stores.
Performs store housekeeping duties as needed, including sweeping, mopping, vacuuming, wiping shelves and dusting of restrooms and dressing rooms.
Will be cross‑trained and expected to learn and work in all areas of the retail operation.
Performs other duties as assigned by management.
Minimum Qualifications Education
High school diploma or GED preferred.
Experience
12–18 months related experience and/or training.
Knowledge and Skills
Knowledge of and compliance with all company policies and procedures, as well as legal requirements.
Effective communication with other store employees.
Ability to push or pull loads weighing over 50 pounds continuously.
Ability to understand, communicate, comply with and enforce policies and procedures.
Strong organizational skills and ability to learn new processes quickly.
Problem‑solving, prioritizing, and multitasking abilities.
Willingness to travel to and work at other locations as needed.
Basic math skills and ability to manage a budget.
Basic computer skills (Excel and E‑mail).
Reliable transportation for job duties such as travel to other Goodwill locations and bank deposits.
Availability to work a varied schedule that regularly includes nights and weekends.
Certifications and Licenses
Valid driver's license.
Preferred Education / Experience / Knowledge & Skills / Certifications & Licenses
High School Diploma required.
Experience in customer service preferred.
Experience in office management preferred.
Seniority Level Mid‑Senior Level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Non‑Profit Organization Management
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