DenaliTEK
Technical Support Specialist - Managed IT Services
DenaliTEK, Anchorage, Alaska, United States, 99507
DenaliTEK is seeking an experienced Technical Support Specialist with proven Managed Service Provider (MSP) experience and hands-on ticketing system usage. This role is not entry-level and is intended for professionals who have supported multiple client environments within an MSP and are comfortable working within established ticketing, documentation, and SLA-driven workflows.
The ideal candidate can handle escalations beyond basic helpdesk issues, works efficiently in ConnectWise, and understands the operational expectations of an MSP environment.
Why DenaliTEK
Established MSP with defined processes and expectations
Opportunity to grow into higher-level technical or specialized roles
Collaborative team environment with a focus on quality and accountability
Competitive compensation based on experience
Key Responsibilities
Provide Tier 1 & 2 technical support for MSP clients across multiple environments
Work daily in ConnectWise Manage for ticketing, time entry, and documentation
Troubleshoot and resolve issues involving:
Windows workstations and servers
Active Directory and Group Policy
Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)
Networking fundamentals (firewalls, switches, access points, VPNs)
Escalate complex issues appropriately while owning resolution through completion
Maintain accurate, detailed ticket notes and documentation
Adhere to MSP standards, processes, and SLAs
Candidates must meet all of the following:
1+ years of experience working for a Managed Service Provider (MSP)
Demonstrated, hands-on experience using ConnectWise or similar ticketing systems
Experience supporting multiple client environments concurrently
Strong troubleshooting skills beyond basic password resets and desktop support
Proven ability to work independently in a fast-paced MSP environment
Strong written documentation and communication skills
This role is not intended for entry-level candidates or individuals without MSP and ticketing experience.
100% company-paid
medical, dental, and vision insurance
401(k) with company contribution
4 weeks of PTO
annually, plus 7 paid holidays
Reimbursements
for mileage, parking, internet, and cell phone
A no-drama, no-politics environment that values performance and integrity
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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The ideal candidate can handle escalations beyond basic helpdesk issues, works efficiently in ConnectWise, and understands the operational expectations of an MSP environment.
Why DenaliTEK
Established MSP with defined processes and expectations
Opportunity to grow into higher-level technical or specialized roles
Collaborative team environment with a focus on quality and accountability
Competitive compensation based on experience
Key Responsibilities
Provide Tier 1 & 2 technical support for MSP clients across multiple environments
Work daily in ConnectWise Manage for ticketing, time entry, and documentation
Troubleshoot and resolve issues involving:
Windows workstations and servers
Active Directory and Group Policy
Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)
Networking fundamentals (firewalls, switches, access points, VPNs)
Escalate complex issues appropriately while owning resolution through completion
Maintain accurate, detailed ticket notes and documentation
Adhere to MSP standards, processes, and SLAs
Candidates must meet all of the following:
1+ years of experience working for a Managed Service Provider (MSP)
Demonstrated, hands-on experience using ConnectWise or similar ticketing systems
Experience supporting multiple client environments concurrently
Strong troubleshooting skills beyond basic password resets and desktop support
Proven ability to work independently in a fast-paced MSP environment
Strong written documentation and communication skills
This role is not intended for entry-level candidates or individuals without MSP and ticketing experience.
100% company-paid
medical, dental, and vision insurance
401(k) with company contribution
4 weeks of PTO
annually, plus 7 paid holidays
Reimbursements
for mileage, parking, internet, and cell phone
A no-drama, no-politics environment that values performance and integrity
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr