InteLogix
Who We Are
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
Pay Rate $15/hr
What’s the Role About? If you like to solve problems and interact with people from across the country or just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results‑oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Qualifying Traits
Energetic, enthusiastic with an engaging personality.
Driven to deliver effective results while providing excellent customer service.
Exceptional communication skills.
What’s in it for You?
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full‑time, non‑seasonal
Career Advancement
Overview InteLogix is hiring a remote Customer Service Representative. In this position, you will handle inbound calls and emails from customers of a utility company, addressing a variety of issues related to water services including outages, emergencies, service initiation or termination, and billing inquiries. A key part of the role involves de‑escalating and resolving complaints about bill usage. You will be responsible for assisting customers, resolving their concerns, and promoting additional services. We strive to provide customers with a strong customer service experience and want people who are passionate about helping people in key times of need.
Responsibilities
Respond to incoming customer calls regarding their water or wastewater services
Educate customers on billing details, including explaining charges, payment options, and available assistance programs
Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction
Focus on first‑call resolution with each customer
Assist customers with account management, including updates to personal information and services
Document customer interactions in the call tracking system
Handle all customer calls, regardless of difficulty, in a courteous and business‑like fashion
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Perform additional duties as required by management
Qualifications
High School Diploma or GED required
1 year of customer service experience required
1 year of call center experience preferred
Excellent customer service experience
Strong written and verbal communication skills
Natural ability to empathize with customers
Ability to project and convey a positive, concerned, and professional image to customers
Adaptability and quick adjustment to change
Ability to conduct research efficiently and effectively within specific time constraints
Adherence to policies and procedures
Adherence to work schedule and punctuality requirements
Typing speed and accuracy; use of mouse; basic Windows operating systems
Ability to maintain confidentiality with customer information
Provide quality customer service and handle difficult customers while maintaining professionalism
Work At Home Requirements
Reliable, high‑speed internet with a wired Ethernet connection (Wi‑Fi not acceptable)
Download speed 10 Mbps or higher
Upload speed 5 Mbps or higher
Dedicated quiet workspace
InteLogix will provide a computer for the duration of the position
All job offers are contingent upon completion of drug and background checks.
InteLogix is an equal‑opportunity employer: M/F/Disabled/Vet
Referrals increase your chances of interviewing at InteLogix by 2x.
#J-18808-Ljbffr
Pay Rate $15/hr
What’s the Role About? If you like to solve problems and interact with people from across the country or just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results‑oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Qualifying Traits
Energetic, enthusiastic with an engaging personality.
Driven to deliver effective results while providing excellent customer service.
Exceptional communication skills.
What’s in it for You?
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full‑time, non‑seasonal
Career Advancement
Overview InteLogix is hiring a remote Customer Service Representative. In this position, you will handle inbound calls and emails from customers of a utility company, addressing a variety of issues related to water services including outages, emergencies, service initiation or termination, and billing inquiries. A key part of the role involves de‑escalating and resolving complaints about bill usage. You will be responsible for assisting customers, resolving their concerns, and promoting additional services. We strive to provide customers with a strong customer service experience and want people who are passionate about helping people in key times of need.
Responsibilities
Respond to incoming customer calls regarding their water or wastewater services
Educate customers on billing details, including explaining charges, payment options, and available assistance programs
Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction
Focus on first‑call resolution with each customer
Assist customers with account management, including updates to personal information and services
Document customer interactions in the call tracking system
Handle all customer calls, regardless of difficulty, in a courteous and business‑like fashion
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Perform additional duties as required by management
Qualifications
High School Diploma or GED required
1 year of customer service experience required
1 year of call center experience preferred
Excellent customer service experience
Strong written and verbal communication skills
Natural ability to empathize with customers
Ability to project and convey a positive, concerned, and professional image to customers
Adaptability and quick adjustment to change
Ability to conduct research efficiently and effectively within specific time constraints
Adherence to policies and procedures
Adherence to work schedule and punctuality requirements
Typing speed and accuracy; use of mouse; basic Windows operating systems
Ability to maintain confidentiality with customer information
Provide quality customer service and handle difficult customers while maintaining professionalism
Work At Home Requirements
Reliable, high‑speed internet with a wired Ethernet connection (Wi‑Fi not acceptable)
Download speed 10 Mbps or higher
Upload speed 5 Mbps or higher
Dedicated quiet workspace
InteLogix will provide a computer for the duration of the position
All job offers are contingent upon completion of drug and background checks.
InteLogix is an equal‑opportunity employer: M/F/Disabled/Vet
Referrals increase your chances of interviewing at InteLogix by 2x.
#J-18808-Ljbffr