Four Seasons
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the Location A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18‑hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.
About the Role **This role will not be onboarded until August 1, 2025**
The Residence Assistant Manager plays a key role in building and operating the residential experience at Naples Beach Club, Four Seasons Resort — helping shape the product from its earliest stages into a fully integrated, high-functioning extension of the resort.
What You Will Do
Be part of the pre‑opening team
Contribute to the design and implementation of new residential service standards, including housekeeping, culinary, and amenity presentation lookbooks
Support the creation and quality assurance of daily service sequences through regular inspections and hands‑on coaching
Help implement structured workflows for scheduling, residence setup, inventory control, and service delivery
Actively support the development of team members through training, mentorship, and leadership
Handle all resident interactions with the highest level of hospitality and professionalism – accommodate special requests whenever possible, resolve resident complaints, assist residents in all inquiries. Respond to all resident requests accurately and timely, making recommendations based on local knowledge and residence protocol
Pre‑Arrival
Serve as a primary point of contact for guests and planners
Gather and organize guest preferences, rooming details, transportation, and dietary requirements
Assist in curating personalized itineraries in collaboration with resort and local partners
Coordinate with key departments to ensure all residences are fully prepared
Oversee inventory and mise en place for kitchen, pantry, and service items
Confirm amenity planning for mornings, afternoons, and evenings
Utilize a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests). Update homeowner profiles with any relevant information
Arrival
Coordinate guest arrivals and transportation with the lobby team
Oversee luggage handling, unpacking assistance, and rooming arrangements
Lead the in‑residence orientation and introduce the Residence communication protocol
What You Bring
2+ years of experience in luxury hotel/resort operations, property management, or residential services
Bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field (preferred)
Excellent communication skills. Reading, writing, and oral proficiency in English; Spanish strongly preferred
Strong attention to detail and problem‑solving skills are required
Proven experience in guest relations, concierge services, or facilities management is highly desirable
Previous leadership or managerial experience overseeing teams such as housekeeping, maintenance, and concierge. Experience in luxury residences or a similar high‑end environment is considered an asset
Proficient computer skills with the ability to use a variety of software
Position requires continuous standing for 8 or more hours a day and the ability to lift up to 50 lbs
Fluency in English is required. Applicants must have current U.S. work authorization
What We Offer
Lucrative salary
Medical, Dental, Vision, and 401(k) with employer matching, all starting at 30 days
Time‑off plans starting on day of hire
Opportunity to be part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays worldwide
Well‑being and mental health initiatives
Diversity promotion in the workplace
Complimentary employee meals and beverages
Tuition reimbursement
Learn more about what it is like to work at Four Seasons—visit us:
https://www.fourseasons.com/careers/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
Equal Opportunity Four Seasons is an Equal Opportunity, Aff…
(EEOC law poster URL omitted for brevity)
Visa Requirements US work authorization is required.
Equal Opportunity Statement Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
EEOC poster
#J-18808-Ljbffr
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the Location A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18‑hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.
About the Role **This role will not be onboarded until August 1, 2025**
The Residence Assistant Manager plays a key role in building and operating the residential experience at Naples Beach Club, Four Seasons Resort — helping shape the product from its earliest stages into a fully integrated, high-functioning extension of the resort.
What You Will Do
Be part of the pre‑opening team
Contribute to the design and implementation of new residential service standards, including housekeeping, culinary, and amenity presentation lookbooks
Support the creation and quality assurance of daily service sequences through regular inspections and hands‑on coaching
Help implement structured workflows for scheduling, residence setup, inventory control, and service delivery
Actively support the development of team members through training, mentorship, and leadership
Handle all resident interactions with the highest level of hospitality and professionalism – accommodate special requests whenever possible, resolve resident complaints, assist residents in all inquiries. Respond to all resident requests accurately and timely, making recommendations based on local knowledge and residence protocol
Pre‑Arrival
Serve as a primary point of contact for guests and planners
Gather and organize guest preferences, rooming details, transportation, and dietary requirements
Assist in curating personalized itineraries in collaboration with resort and local partners
Coordinate with key departments to ensure all residences are fully prepared
Oversee inventory and mise en place for kitchen, pantry, and service items
Confirm amenity planning for mornings, afternoons, and evenings
Utilize a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests). Update homeowner profiles with any relevant information
Arrival
Coordinate guest arrivals and transportation with the lobby team
Oversee luggage handling, unpacking assistance, and rooming arrangements
Lead the in‑residence orientation and introduce the Residence communication protocol
What You Bring
2+ years of experience in luxury hotel/resort operations, property management, or residential services
Bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field (preferred)
Excellent communication skills. Reading, writing, and oral proficiency in English; Spanish strongly preferred
Strong attention to detail and problem‑solving skills are required
Proven experience in guest relations, concierge services, or facilities management is highly desirable
Previous leadership or managerial experience overseeing teams such as housekeeping, maintenance, and concierge. Experience in luxury residences or a similar high‑end environment is considered an asset
Proficient computer skills with the ability to use a variety of software
Position requires continuous standing for 8 or more hours a day and the ability to lift up to 50 lbs
Fluency in English is required. Applicants must have current U.S. work authorization
What We Offer
Lucrative salary
Medical, Dental, Vision, and 401(k) with employer matching, all starting at 30 days
Time‑off plans starting on day of hire
Opportunity to be part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays worldwide
Well‑being and mental health initiatives
Diversity promotion in the workplace
Complimentary employee meals and beverages
Tuition reimbursement
Learn more about what it is like to work at Four Seasons—visit us:
https://www.fourseasons.com/careers/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
Equal Opportunity Four Seasons is an Equal Opportunity, Aff…
(EEOC law poster URL omitted for brevity)
Visa Requirements US work authorization is required.
Equal Opportunity Statement Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
EEOC poster
#J-18808-Ljbffr