Ernest Health
Overview
At Ernest Health, we provide specialized medical and rehabilitative services to our patients through our rehabilitation and long-term acute care hospitals. We treat patients who often are recovering from disabilities caused by injuries or illnesses, or from chronic or complex medical conditions. We strive to attract, retain, develop, and empower our employees, supporting them in their professional growth with career advancement opportunities and a path to success within our organization. We are seeking an IT Service Desk Analyst to join our team! This is a remote position based in the greater Phoenix/Prescott Valley/Flagstaff area. Benefits
PPO and High Deductible Medical Plan options Flexible Spending and Health Savings Account options available Dental and Vision coverage 401K with employer matching Life insurance Short-and-long term disability Wellness & Work Life Balance
Employee Assistance Program Wellness Program with quarterly wellness challenges with participation incentives Earned Time Off – start accruing vacation time on start date Qualifications
Required Skills
High School Diploma or GED; Associate’s Degree preferred. Prior Help Desk/Service Desk Support experience required. Windows Laptop or Desktop support experience required. Windows based printer installation/troubleshooting experience required Experience with Microsoft office, Outlook and Active Directory accounts preferred. Service Desk or Help Desk Certificate preferred. Additional Qualifications/Skills
Demonstrates ability to work with users of varied positions to provide highly effective support and problem resolution skills. Customer focused, troubleshooting skills. Demonstrates general computer skills including: data entry, word processing, email, and record management. Effective organizational and time management skills. Outstanding written and verbal communication skills. Punctual and Regular Attendance. Ability to maintain proper levels of confidentiality. Ability to work closely and professionally with others. Responsibilities
Responsible for supporting the Ernest Service Desk function to provide support for our customers, including Ernest Hospital Staff, Employees, Vendors and other supporting staff (vendors and consulting medical staff). This position will be responsible for problem identification, issue documentation, communication with customers and other IT support staff to resolve IT hardware/application issues. This position will also be responsible for user/hardware requests to initiate the fulfillment of Ernest staff requirements. The service desk analyst will serve as the primary point of contact for the documentation and resolution of tier one issues and will need to have exceptional customer service/communication skills. Ernest Health
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At Ernest Health, we provide specialized medical and rehabilitative services to our patients through our rehabilitation and long-term acute care hospitals. We treat patients who often are recovering from disabilities caused by injuries or illnesses, or from chronic or complex medical conditions. We strive to attract, retain, develop, and empower our employees, supporting them in their professional growth with career advancement opportunities and a path to success within our organization. We are seeking an IT Service Desk Analyst to join our team! This is a remote position based in the greater Phoenix/Prescott Valley/Flagstaff area. Benefits
PPO and High Deductible Medical Plan options Flexible Spending and Health Savings Account options available Dental and Vision coverage 401K with employer matching Life insurance Short-and-long term disability Wellness & Work Life Balance
Employee Assistance Program Wellness Program with quarterly wellness challenges with participation incentives Earned Time Off – start accruing vacation time on start date Qualifications
Required Skills
High School Diploma or GED; Associate’s Degree preferred. Prior Help Desk/Service Desk Support experience required. Windows Laptop or Desktop support experience required. Windows based printer installation/troubleshooting experience required Experience with Microsoft office, Outlook and Active Directory accounts preferred. Service Desk or Help Desk Certificate preferred. Additional Qualifications/Skills
Demonstrates ability to work with users of varied positions to provide highly effective support and problem resolution skills. Customer focused, troubleshooting skills. Demonstrates general computer skills including: data entry, word processing, email, and record management. Effective organizational and time management skills. Outstanding written and verbal communication skills. Punctual and Regular Attendance. Ability to maintain proper levels of confidentiality. Ability to work closely and professionally with others. Responsibilities
Responsible for supporting the Ernest Service Desk function to provide support for our customers, including Ernest Hospital Staff, Employees, Vendors and other supporting staff (vendors and consulting medical staff). This position will be responsible for problem identification, issue documentation, communication with customers and other IT support staff to resolve IT hardware/application issues. This position will also be responsible for user/hardware requests to initiate the fulfillment of Ernest staff requirements. The service desk analyst will serve as the primary point of contact for the documentation and resolution of tier one issues and will need to have exceptional customer service/communication skills. Ernest Health
#J-18808-Ljbffr