Intermountain Health
Base Pay Range
$17.00/hr - $23.00/hr
Job Description The Patient Service Representative (PSR) serves as the first point of contact between Intermountain and patients. The PSR embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to intake and care, which may include greeting and checking‑in/out patients, verifying information supplied by patients, and maintaining accurate records.
Essential Functions
Provides courteous and professional connections with patients over the phone, in person, or via secure messaging, resolving patient needs to ensure a superior customer experience.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
Registers patients over the phone or in person by confirming, entering, and updating all required demographic data on the registration system.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms; verifies information on appropriate accounts to determine insurance coordination of benefits, including pre‑certification/prior authorization.
Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care, scans necessary paperwork, and educates patients on financial assistance.
Proactively requests payments from patients for current and past medical services and processes those payments following appropriate procedures.
Stays current on role responsibilities and updates by reviewing monthly emails/newsletters, Ambulatory Epic dashboard, patient access queues, attending clinic/service line meetings, and reviewing shift‑by‑shift emails.
Skills
Professional etiquette and communication.
Collaboration / Teamwork.
Confidentiality.
Customer service.
Resolving patient needs.
Computer literacy.
Time management.
Critical thinking/situational awareness.
Cash management.
Minimum Qualifications
Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
Preferred Qualifications
One year of customer service experience involving interactions with customers in person and by phone.
Billing and collections experience.
Computer literacy in using electronic medical records (EMR) systems and other relevant software.
High school diploma or GED preferred.
Multilingual.
Physical Requirements
Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients, and visitors require verbal communication and the ability to hear and understand spoken information accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision; frequent computer use for typing and accessing information.
Position may require standing for long periods of time, lifting supplies, and assisting patients into/out of the clinic.
Location Southridge Clinic at Riverton
Work City Riverton
Work State Utah
Scheduled Weekly Hours 36 hours
Benefits We care about your well‑being—mind, body, and spirit—which is why we provide a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness encompassing living healthy, happy, secure, connected, and engaged.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
Equal Employment Opportunity Statement Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All positions are subject to close without notice.
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Job Description The Patient Service Representative (PSR) serves as the first point of contact between Intermountain and patients. The PSR embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to intake and care, which may include greeting and checking‑in/out patients, verifying information supplied by patients, and maintaining accurate records.
Essential Functions
Provides courteous and professional connections with patients over the phone, in person, or via secure messaging, resolving patient needs to ensure a superior customer experience.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
Registers patients over the phone or in person by confirming, entering, and updating all required demographic data on the registration system.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms; verifies information on appropriate accounts to determine insurance coordination of benefits, including pre‑certification/prior authorization.
Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care, scans necessary paperwork, and educates patients on financial assistance.
Proactively requests payments from patients for current and past medical services and processes those payments following appropriate procedures.
Stays current on role responsibilities and updates by reviewing monthly emails/newsletters, Ambulatory Epic dashboard, patient access queues, attending clinic/service line meetings, and reviewing shift‑by‑shift emails.
Skills
Professional etiquette and communication.
Collaboration / Teamwork.
Confidentiality.
Customer service.
Resolving patient needs.
Computer literacy.
Time management.
Critical thinking/situational awareness.
Cash management.
Minimum Qualifications
Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
Preferred Qualifications
One year of customer service experience involving interactions with customers in person and by phone.
Billing and collections experience.
Computer literacy in using electronic medical records (EMR) systems and other relevant software.
High school diploma or GED preferred.
Multilingual.
Physical Requirements
Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients, and visitors require verbal communication and the ability to hear and understand spoken information accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision; frequent computer use for typing and accessing information.
Position may require standing for long periods of time, lifting supplies, and assisting patients into/out of the clinic.
Location Southridge Clinic at Riverton
Work City Riverton
Work State Utah
Scheduled Weekly Hours 36 hours
Benefits We care about your well‑being—mind, body, and spirit—which is why we provide a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness encompassing living healthy, happy, secure, connected, and engaged.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
Equal Employment Opportunity Statement Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All positions are subject to close without notice.
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