Domino's
Customer Service Rep(05172) - 7118 Southgate Blvd.
Domino's, Florida, New York, United States
Customer Service Representative
Job Description
Domino’s Pizza
is an exciting and fun work environment where you’ll help customers place orders, make pizzas, and keep the store running smoothly. Whether you’re looking for a full‑time or part‑time role, this position gives you the flexibility to balance work with school or other commitments.
Domino’s Customer Service Representative – Key Responsibilities
Demonstrate a friendly, positive attitude and excellent customer service skills.
Take orders over the phone and in person.
Handle customer concerns and resolve issues.
Conduct cash handling and provide accurate change.
Upsell products and promotions.
Prepare high‑quality pizzas according to company standards.
Maintain food and portion control.
Follow hygiene and food safety guidelines.
Perform food preparation and general cleaning duties.
General Job Duties
Operate all store equipment.
Stock ingredients from the delivery area to storage, work area, and walk‑in cooler.
Prepare products and manage inventory.
Receive and process telephone orders.
Complete inventory paperwork as required.
Clean equipment and facility approximately daily.
Communication Skills
Write clear written instructions.
Communicate verbally with customers and co‑workers effectively.
Essential Functions / Skills
Perform basic math accurately and quickly (may use a calculator).
Make correct monetary change.
Use verbal, written, and telephone skills to take and process orders.
Demonstrate motor coordination to quickly and accurately make precise movements.
Enter orders using a computer keyboard or touch screen.
Work Conditions
Exposure to varying, sometimes adverse weather when removing trash and performing outdoor tasks.
Temperature ranges from 36°F to 90°F + within store.
Possibility of sudden temperature changes inside/outside.
Fumes from food odors.
Exposure to cornmeal dust.
Working in cramped quarters such as walk‑in coolers.
Hot surfaces/tools from ovens up to 500°F or higher.
Sharp edges and moving mechanical parts.
Sensing
Talking and hearing on the telephone.
Near and mid‑range vision for most in‑store tasks.
Additional Information
Depth perception.
Ability to differentiate between hot and cold surfaces.
Temperaments
Ability to direct activities, perform repetitive tasks, work alone or with others, manage stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Physical Requirements
Standing:
Most tasks are performed from a standing position.
Walking:
Short distances for short durations.
Lifting:
Bulk product deliveries (up to 50 lb.) are unloaded using a hand truck; items may be stacked up to 72 ft. high.
Carrying:
Large cans (≈3 lb.), pizza sauce (≈30 lb.), and trays of dough (≈12 lb.) are carried from the workstation to storage.
Pushing:
Moving trays on dollies requires a force of up to 7.5 lb.; trays may also be pulled.
Climbing:
Occasional stairs or ladder use for maintenance tasks.
Stooping/Bending:
Forward bending at the pizza assembly station and front counter; approximately 30‑45 seconds at a time, repeated continuously.
Crouching/Squatting:
Occasionally for stocking shelves and cleaning low areas.
Reaching:
Continuous reaching both up, down, and forward.
Hand Tasks:
Eye‑hand coordination required; use both hands frequently; forearm and wrist use in dough shaping.
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Domino’s Pizza
is an exciting and fun work environment where you’ll help customers place orders, make pizzas, and keep the store running smoothly. Whether you’re looking for a full‑time or part‑time role, this position gives you the flexibility to balance work with school or other commitments.
Domino’s Customer Service Representative – Key Responsibilities
Demonstrate a friendly, positive attitude and excellent customer service skills.
Take orders over the phone and in person.
Handle customer concerns and resolve issues.
Conduct cash handling and provide accurate change.
Upsell products and promotions.
Prepare high‑quality pizzas according to company standards.
Maintain food and portion control.
Follow hygiene and food safety guidelines.
Perform food preparation and general cleaning duties.
General Job Duties
Operate all store equipment.
Stock ingredients from the delivery area to storage, work area, and walk‑in cooler.
Prepare products and manage inventory.
Receive and process telephone orders.
Complete inventory paperwork as required.
Clean equipment and facility approximately daily.
Communication Skills
Write clear written instructions.
Communicate verbally with customers and co‑workers effectively.
Essential Functions / Skills
Perform basic math accurately and quickly (may use a calculator).
Make correct monetary change.
Use verbal, written, and telephone skills to take and process orders.
Demonstrate motor coordination to quickly and accurately make precise movements.
Enter orders using a computer keyboard or touch screen.
Work Conditions
Exposure to varying, sometimes adverse weather when removing trash and performing outdoor tasks.
Temperature ranges from 36°F to 90°F + within store.
Possibility of sudden temperature changes inside/outside.
Fumes from food odors.
Exposure to cornmeal dust.
Working in cramped quarters such as walk‑in coolers.
Hot surfaces/tools from ovens up to 500°F or higher.
Sharp edges and moving mechanical parts.
Sensing
Talking and hearing on the telephone.
Near and mid‑range vision for most in‑store tasks.
Additional Information
Depth perception.
Ability to differentiate between hot and cold surfaces.
Temperaments
Ability to direct activities, perform repetitive tasks, work alone or with others, manage stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Physical Requirements
Standing:
Most tasks are performed from a standing position.
Walking:
Short distances for short durations.
Lifting:
Bulk product deliveries (up to 50 lb.) are unloaded using a hand truck; items may be stacked up to 72 ft. high.
Carrying:
Large cans (≈3 lb.), pizza sauce (≈30 lb.), and trays of dough (≈12 lb.) are carried from the workstation to storage.
Pushing:
Moving trays on dollies requires a force of up to 7.5 lb.; trays may also be pulled.
Climbing:
Occasional stairs or ladder use for maintenance tasks.
Stooping/Bending:
Forward bending at the pizza assembly station and front counter; approximately 30‑45 seconds at a time, repeated continuously.
Crouching/Squatting:
Occasionally for stocking shelves and cleaning low areas.
Reaching:
Continuous reaching both up, down, and forward.
Hand Tasks:
Eye‑hand coordination required; use both hands frequently; forearm and wrist use in dough shaping.
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