Lush Fresh Handmade Cosmetics
Ever wondered what it’s like behind the bubbles? Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the U.S. We are dedicated to fair trade sourcing, sustainable communities, and giving back through our Charity Pot Program.
Store Manager As a Lush Store Manager, you embody our core values—Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. You lead, motivate, and make business decisions while fostering an inclusive customer and staff experience.
Responsibilities
Recruit, hire, and develop a diverse team, training them on brand, product, and service.
Collaborate with the team to exceed daily sales goals and deliver a unique, inclusive customer experience.
Educate customers and staff on brand values and our positions on Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Increase product knowledge to make informed recommendations for every need.
Demonstrate strong business acumen, developing and executing business plans that align with the American strategy to improve KPIs and achieve sales goals.
Coach and develop staff through development plans, Lush tools, constructive feedback, and DEIB training initiatives.
Maintain a diverse, equitable, inclusive environment, prioritizing DEIB training and collaborative solutions.
Analyze performance concerns, create action plans, and engage staff with empathy and personal consideration.
Recruit and select a mixed team with appropriate diversity, ensuring equal employment opportunity and support for career growth.
Prioritize shop compliance, training, attendance, health & safety, and daily communication within your allocated budget.
Manage stock and inventory, ensuring the right products at the right times, using inventory reporting tools and action plans.
Create and execute merchandising plans to improve KPIs, train staff, and maintain a clean, beautiful environment.
Schedule staff to meet peak times, recording breaks and meals accurately while staying within your labor budget.
Qualifications
3-5 years managing in a retail environment.
Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management.
Excellent listening and communication skills.
Excellent analytical, critical thinking, and troubleshooting skills.
Excellent organization and time management skills.
Strong customer service, supervisory, and sales skills.
Knowledge and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet the needs of the shop, including holidays, evenings, and weekends.
Preferred: Experience with consultation-based customer service models.
Preferred: Ability to develop and train staff through positive coaching and feedback.
Preferred: Strong record of accomplishment in developing retail staff careers.
Preferred: Proficient in Excel, Microsoft suite, and adaptable to other systems as required.
Preferred: Experience in cross-cultural collaboration and DEIB or social justice training.
Preferred: Fluency in Spanish, French, or other languages.
EEO Statement At Lush, we believe that fostering a culture of inclusion and respect within a diverse workforce is essential. Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics protected by law.
Montgomery Pay: $63,300 - $63,300 USD
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Store Manager As a Lush Store Manager, you embody our core values—Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. You lead, motivate, and make business decisions while fostering an inclusive customer and staff experience.
Responsibilities
Recruit, hire, and develop a diverse team, training them on brand, product, and service.
Collaborate with the team to exceed daily sales goals and deliver a unique, inclusive customer experience.
Educate customers and staff on brand values and our positions on Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Increase product knowledge to make informed recommendations for every need.
Demonstrate strong business acumen, developing and executing business plans that align with the American strategy to improve KPIs and achieve sales goals.
Coach and develop staff through development plans, Lush tools, constructive feedback, and DEIB training initiatives.
Maintain a diverse, equitable, inclusive environment, prioritizing DEIB training and collaborative solutions.
Analyze performance concerns, create action plans, and engage staff with empathy and personal consideration.
Recruit and select a mixed team with appropriate diversity, ensuring equal employment opportunity and support for career growth.
Prioritize shop compliance, training, attendance, health & safety, and daily communication within your allocated budget.
Manage stock and inventory, ensuring the right products at the right times, using inventory reporting tools and action plans.
Create and execute merchandising plans to improve KPIs, train staff, and maintain a clean, beautiful environment.
Schedule staff to meet peak times, recording breaks and meals accurately while staying within your labor budget.
Qualifications
3-5 years managing in a retail environment.
Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management.
Excellent listening and communication skills.
Excellent analytical, critical thinking, and troubleshooting skills.
Excellent organization and time management skills.
Strong customer service, supervisory, and sales skills.
Knowledge and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet the needs of the shop, including holidays, evenings, and weekends.
Preferred: Experience with consultation-based customer service models.
Preferred: Ability to develop and train staff through positive coaching and feedback.
Preferred: Strong record of accomplishment in developing retail staff careers.
Preferred: Proficient in Excel, Microsoft suite, and adaptable to other systems as required.
Preferred: Experience in cross-cultural collaboration and DEIB or social justice training.
Preferred: Fluency in Spanish, French, or other languages.
EEO Statement At Lush, we believe that fostering a culture of inclusion and respect within a diverse workforce is essential. Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics protected by law.
Montgomery Pay: $63,300 - $63,300 USD
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