Humana
Why consider this job opportunity
Salary range: $39,000 - $49,400 per year
Competitive benefits including medical, dental, and vision coverage
Opportunity for career advancement and growth within the organization
Work remotely from the comfort of your home
Supportive and collaborative work environment that values employee well-being
Training provided to ensure success in the role
What to Expect (Job Responsibilities)
Address customer needs, including complex benefit questions and issue resolution
Record details of inquiries, comments, or complaints, and take appropriate action
Escalate unresolved customer grievances to the appropriate channels
Support Medicaid Outbound Call Campaign efforts through member outreach
Follow standard policies and practices while exercising some independent discretion
What is Required (Qualifications)
Minimum of 2 years of customer service experience
Must reside in the state of Louisiana
Demonstrated experience in providing exceptional customer service
Ability to manage multiple priorities and use various computer applications simultaneously
Proficient in accurately documenting member needs during calls
How to Stand Out (Preferred Qualifications)
Associate or bachelor’s degree
Bilingual in English and Spanish, with the ability to speak, read, and write in both languages without assistance
Prior experience in an inbound call center or related customer service role
Experience in the healthcare sector
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Salary range: $39,000 - $49,400 per year
Competitive benefits including medical, dental, and vision coverage
Opportunity for career advancement and growth within the organization
Work remotely from the comfort of your home
Supportive and collaborative work environment that values employee well-being
Training provided to ensure success in the role
What to Expect (Job Responsibilities)
Address customer needs, including complex benefit questions and issue resolution
Record details of inquiries, comments, or complaints, and take appropriate action
Escalate unresolved customer grievances to the appropriate channels
Support Medicaid Outbound Call Campaign efforts through member outreach
Follow standard policies and practices while exercising some independent discretion
What is Required (Qualifications)
Minimum of 2 years of customer service experience
Must reside in the state of Louisiana
Demonstrated experience in providing exceptional customer service
Ability to manage multiple priorities and use various computer applications simultaneously
Proficient in accurately documenting member needs during calls
How to Stand Out (Preferred Qualifications)
Associate or bachelor’s degree
Bilingual in English and Spanish, with the ability to speak, read, and write in both languages without assistance
Prior experience in an inbound call center or related customer service role
Experience in the healthcare sector
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr