Humana
Employer Industry: Healthcare Services
Why consider this job opportunity:
Salary up to $49,400 per year
Comprehensive benefits package, including medical, dental, vision, 401(k) retirement savings plan, and paid time off
Opportunity for career advancement and growth within the organization
Work remotely from the comfort of your home with occasional travel for training or meetings
Supportive and collaborative work environment dedicated to improving members' healthcare journeys
What to Expect (Job Responsibilities):
Address customer needs, including complex benefit questions and issue resolution
Record details of inquiries, comments, or complaints, and act accordingly
Escalate unresolved and pending customer grievances
Support Medicaid Outbound Call Campaign efforts by conducting outreach calls to members
Work within defined parameters to identify work expectations and quality standards
What is Required (Qualifications):
2+ years of customer service experience
Bilingual in English and Spanish, able to speak, read, and write in both languages without limitations
Must reside in the state of Louisiana or Texas
Demonstrated experience in providing exceptional customer service and attention to detail
Prior experience managing multiple priorities and using multiple computer applications simultaneously
How to Stand Out (Preferred Qualifications):
Associate or bachelor’s degree
Prior inbound call center or related customer service experience
Prior healthcare experience
#HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #BilingualJobs
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr
Why consider this job opportunity:
Salary up to $49,400 per year
Comprehensive benefits package, including medical, dental, vision, 401(k) retirement savings plan, and paid time off
Opportunity for career advancement and growth within the organization
Work remotely from the comfort of your home with occasional travel for training or meetings
Supportive and collaborative work environment dedicated to improving members' healthcare journeys
What to Expect (Job Responsibilities):
Address customer needs, including complex benefit questions and issue resolution
Record details of inquiries, comments, or complaints, and act accordingly
Escalate unresolved and pending customer grievances
Support Medicaid Outbound Call Campaign efforts by conducting outreach calls to members
Work within defined parameters to identify work expectations and quality standards
What is Required (Qualifications):
2+ years of customer service experience
Bilingual in English and Spanish, able to speak, read, and write in both languages without limitations
Must reside in the state of Louisiana or Texas
Demonstrated experience in providing exceptional customer service and attention to detail
Prior experience managing multiple priorities and using multiple computer applications simultaneously
How to Stand Out (Preferred Qualifications):
Associate or bachelor’s degree
Prior inbound call center or related customer service experience
Prior healthcare experience
#HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #BilingualJobs
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr