Humana
Why consider this job opportunity
Salary up to $49,400 per year
Comprehensive benefits, including medical, dental, and vision coverage
Opportunity for career advancement and growth within the organization
Work remotely from the comfort of your home
Supportive and collaborative work environment dedicated to improving lives
Paid time off, including holidays and volunteer time
What to Expect (Job Responsibilities)
Address customer needs, including complex benefit questions, issue resolution, and member education
Record details of inquiries, comments, or complaints and take appropriate action
Escalate unresolved customer grievances and support Medicaid outreach campaigns
Interpret and apply departmental policies and quality standards within defined parameters
Document member inquiries accurately within multiple systems
What is Required (Qualifications)
2+ years of customer service experience
Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
Must reside in the state of Louisiana or Texas
Proven experience in providing exceptional customer service and attention to detail
Ability to manage multiple priorities and communicate effectively with customers
How to Stand Out (Preferred Qualifications)
Associate or bachelor’s degree
Prior experience in an inbound call center or related customer service position
Experience in the healthcare industry
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Salary up to $49,400 per year
Comprehensive benefits, including medical, dental, and vision coverage
Opportunity for career advancement and growth within the organization
Work remotely from the comfort of your home
Supportive and collaborative work environment dedicated to improving lives
Paid time off, including holidays and volunteer time
What to Expect (Job Responsibilities)
Address customer needs, including complex benefit questions, issue resolution, and member education
Record details of inquiries, comments, or complaints and take appropriate action
Escalate unresolved customer grievances and support Medicaid outreach campaigns
Interpret and apply departmental policies and quality standards within defined parameters
Document member inquiries accurately within multiple systems
What is Required (Qualifications)
2+ years of customer service experience
Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
Must reside in the state of Louisiana or Texas
Proven experience in providing exceptional customer service and attention to detail
Ability to manage multiple priorities and communicate effectively with customers
How to Stand Out (Preferred Qualifications)
Associate or bachelor’s degree
Prior experience in an inbound call center or related customer service position
Experience in the healthcare industry
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr