David's Bridal
Alterations Customer Service Representative
David's Bridal, Savannah, Georgia, United States, 31441
Overview
Alterations Customer Service Representative Join to apply for the
Alterations Customer Service Representative
role at
David's Bridal At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The CSR is responsible for providing an A+ customer experience to David’s Bridal customers. S/he reports to the Store Manager. The Alterations CSR is responsible for tasks that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups. Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, via virtual chats, and in person; communicate clearly and concisely, adapting style to suit customers by problem solving, excellent phone skills, and resolving conflict. Use all systems to manage the customer flow to deliver a five-star customer experience. Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, including all operational checklist tasks and meeting customers’ emotional and practical needs. Provide an exceptional service experience to multiple customers at one time and contribute to the store’s achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with the leadership team. Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options. Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience. Maintain high dress code standards as required by the Dress Code policy. Greet and escort all alterations customers to and from alterations for appointments. Press, steam, and spot clean all merchandise. Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to the customer. Build long-term relationships to meet and exceed customer satisfaction and loyalty. Support inventory management by processing special orders, pick-ups, and first quality standards for all merchandise. Support all cash wrap behaviors and processes transactions with accuracy to ensure every customer feels celebrated. Seeks assistance from the Alterations Manager to address customer issues that cannot be resolved independently. Maintain a clean and well-organized alterations room. Perform duties and tasks as assigned by store management. Qualifications
High school diploma or equivalent degree 1-2 years prior retail experience in an apparel or specialty store environment Prior sewing experience is helpful Prior experience with computerized POS (Point of Sale) system Benefits
Part Time Benefits Include – Rewarding Environment and Competitive Pay Team Bonus Dayforce Wallet – Get Paid Early Generous Team Member Discount After First Pay Period Vision Care Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury 401K Program Discounts for Identity Theft Protection Discounts for Home and Auto Insurance Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans) Pet Insurance Disclaimer: The preceding job description highlights the general nature and level of work performed by employees within this classification and is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required. Actual duties and responsibilities will vary.
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Alterations Customer Service Representative Join to apply for the
Alterations Customer Service Representative
role at
David's Bridal At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The CSR is responsible for providing an A+ customer experience to David’s Bridal customers. S/he reports to the Store Manager. The Alterations CSR is responsible for tasks that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups. Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, via virtual chats, and in person; communicate clearly and concisely, adapting style to suit customers by problem solving, excellent phone skills, and resolving conflict. Use all systems to manage the customer flow to deliver a five-star customer experience. Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, including all operational checklist tasks and meeting customers’ emotional and practical needs. Provide an exceptional service experience to multiple customers at one time and contribute to the store’s achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with the leadership team. Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options. Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience. Maintain high dress code standards as required by the Dress Code policy. Greet and escort all alterations customers to and from alterations for appointments. Press, steam, and spot clean all merchandise. Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to the customer. Build long-term relationships to meet and exceed customer satisfaction and loyalty. Support inventory management by processing special orders, pick-ups, and first quality standards for all merchandise. Support all cash wrap behaviors and processes transactions with accuracy to ensure every customer feels celebrated. Seeks assistance from the Alterations Manager to address customer issues that cannot be resolved independently. Maintain a clean and well-organized alterations room. Perform duties and tasks as assigned by store management. Qualifications
High school diploma or equivalent degree 1-2 years prior retail experience in an apparel or specialty store environment Prior sewing experience is helpful Prior experience with computerized POS (Point of Sale) system Benefits
Part Time Benefits Include – Rewarding Environment and Competitive Pay Team Bonus Dayforce Wallet – Get Paid Early Generous Team Member Discount After First Pay Period Vision Care Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury 401K Program Discounts for Identity Theft Protection Discounts for Home and Auto Insurance Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans) Pet Insurance Disclaimer: The preceding job description highlights the general nature and level of work performed by employees within this classification and is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required. Actual duties and responsibilities will vary.
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