Telecare Corporation
Administrator, Outpatient - Licensed - Crisis Mental Health #345
Telecare Corporation, San Bernardino, California, United States, 92409
About the Role
At Telecare, we believe the strength of our organization sits in the hands of our leaders. We believe having a strong, capable, and motivated leadership team is of foundational importance to the organization's success, especially within our Program Operations. The Administrator is a key position in driving the organization’s success. They are responsible for both the clinical and financial success of their Program, contributing to the overall success of Telecare and the people we serve. The individual in this role oversees and leads the team of people providing patient care and manages the business operations of the Program, ensuring regulatory compliance and actively overseeing quality assurance performance improvements. The Administrator also collaborates with all corporate departments, outside consultants, and representatives of the program to State/County agencies, community partners, and consumer groups.
Join Our Compassionate Team
Telecare’s mission is to deliver excellent and effective behavioral health services that engage individuals with complex needs in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and those of all belief systems.
The Windsor Center
The Windsor Center is a short‑stay crisis stabilization unit (CSU) that offers 24/7 services to adults and youth. It aims to increase access to crisis services, reduce inpatient hospitalization, reduce the amount of time law enforcement is involved in a mental health crisis, and strengthen the existing outpatient behavioral health services.
Salary and Benefits
Salary range is $113,985.14–140,810.67 annual. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
The Ideal Candidate
The ideal candidate for the Program Administrator role is someone who reflects Telecare’s culture and demonstrates alignment with Telecare’s values. They have a successful track record of delivering operational excellence, defined in four key areas:
Clinical Quality Excellence
– Ensuring consistency in care by training and preparing staff, delivering excellent care, and reducing adverse events.
Workforce Engagement
– Maintaining low turnover and fostering staff growth.
Customer Satisfaction
– Regularly interacting with customers, ensuring awareness of Telecare’s commitment to high‑quality care and fiscal responsibility.
Financial Security
– Operating within a budget and driving fiscal responsibility.
Competencies for the Ideal Candidate
The ideal leader has high self‑awareness, seeks and integrates feedback, collaborates effectively, navigates complex situations, develops talent, and builds a high‑performing team. They bring strong financial acumen and are accountable for work product, passionate about Telecare’s vision, and capable of guiding the organization toward clinical and financial results.
Position Summary
The Administrator is a key position in driving the organization’s success. They oversee clinical and financial performance, lead patient care teams, manage day‑to‑day operations, and ensure successful administration of the Program’s four pillars of performance: Clinical Quality, Workforce Engagement, Customer Satisfaction, and Financial Security. The Administrator collaborates with corporate functions and external partners. Employees in this role participate in a structured on‑call rotation, staying accessible and prepared to respond to work‑related needs within a designated timeframe.
Qualifications Required
Masters in Social Services with a state license
Four (4) years of experience in an administrative management position in a health care setting
Two (2) years of responsibility for supervision of professional staff, budgeting, program planning, and licensing
Understanding of community mental health services, psychiatric rehabilitation concepts, and the recovery philosophy
Must be at least 21 years of age
Must be CPR, First Aid, and CPI certified (hands‑on course) on date of employment or prior to providing direct client care and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post‑offer physical examination, 2‑step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, a valid driver license, motor vehicle clearance, and proof of auto insurance are required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.
Preferred
A successful track record working with, and sensitivity to, multicultural populations and issues in urban settings.
Essential Functions Employees in this role are required to participate in a structured on-call rotation, remaining accessible and prepared to respond to work‑related needs within a designated timeframe. Rotations are scheduled in advance. While on-call, employees must actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols.
Clinical Quality Excellence
Plans, organizes, directs, and controls the Program, responsible for the Program’s administrative functioning.
Acts as the privacy contact for the Program, maintaining all required records, logs, and systems in compliance with HIPAA regulations.
Manages all strategic planning activities of the Program with the primary goal of ensuring ongoing effectiveness.
Ensures compliance with Telecare’s policies and procedures.
Reviews other licensed staff as required by staffing needs.
Provides Clinical supervision.
If employed at an inpatient program, assists with restraint of members served in the event of assaultive behavior and passes assault crisis/crisis prevention training.
If employed at an outpatient program, assists members served in the event of assaultive behavior and passes assault crisis/crisis prevention training.
Employee Engagement
Demonstrates the company mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders.
Implements all Program policies and procedures through appropriate assignment of duties to the administrative staff.
Establishes staffing requirements for all departments; directs recruitment, selection, and when necessary, disciplinary action within the Program.
Supervises all department managers and maintains supervisory authority over personnel assigned to the departments; ensures that the Program complies with all applicable laws and regulations and stays informed about changes in regulations.
Muriel Wright CRT Administrator will have oversight to the Muriel Wright Campus and will supervise the Program Director of the SUDS program.
Establishes the vision for the Program.
Establishes the culture of the Program and creates initiatives that reinforce the culture.
Acts as the Program’s liaison to the Corporate office, ensuring corporate initiatives are implemented and maintained.
Customer Satisfaction
Develops and maintains a productive work relationship with State and local agency representatives; actively participates in meeting customer needs and adapting to changing customer and community needs at all times; acts as liaison between the Program and State/County customers and community partners.
Including law enforcement and Access Crises Line for San Diego Mobile Crisis Response Team (MCRT).
Demonstrates an understanding of Telecare’s stakeholders, including members served, families, and customers in all interactions and conduct.
Financial Security
Manages the Program within allocated budgetary parameters and collaborates in the development of the fiscal budget.
Employees in this role are required to participate in a structured on‑call rotation, remaining accessible and prepared to respond to work‑related needs within a designated timeframe. Rotations are scheduled in advance. While on‑call, employees must actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols.
Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.
Skills
Knowledgeable about budgeting, HR, and applicable program regulations.
Good communication, team building, and problem‑solving skills.
Familiarity with psychiatric conditions and recovery principles.
Good customer relations skills.
Skilled at identifying and removing barriers to change.
Knowledge and experience using the American Society of Addiction Medicine (ASAM) criteria.
Highly organized and adept at planning.
Excellent public speaker.
Physical Demands The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, twist and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend, and perform simple and firm grasping occasionally. The position requires manual deviation, repetition, and dexterity and occasionally drive.
EOE AA M/F/V/Disability Equal Opportunity Employer/Protected Veterans/Individuals We are required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
At Telecare, we believe the strength of our organization sits in the hands of our leaders. We believe having a strong, capable, and motivated leadership team is of foundational importance to the organization's success, especially within our Program Operations. The Administrator is a key position in driving the organization’s success. They are responsible for both the clinical and financial success of their Program, contributing to the overall success of Telecare and the people we serve. The individual in this role oversees and leads the team of people providing patient care and manages the business operations of the Program, ensuring regulatory compliance and actively overseeing quality assurance performance improvements. The Administrator also collaborates with all corporate departments, outside consultants, and representatives of the program to State/County agencies, community partners, and consumer groups.
Join Our Compassionate Team
Telecare’s mission is to deliver excellent and effective behavioral health services that engage individuals with complex needs in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and those of all belief systems.
The Windsor Center
The Windsor Center is a short‑stay crisis stabilization unit (CSU) that offers 24/7 services to adults and youth. It aims to increase access to crisis services, reduce inpatient hospitalization, reduce the amount of time law enforcement is involved in a mental health crisis, and strengthen the existing outpatient behavioral health services.
Salary and Benefits
Salary range is $113,985.14–140,810.67 annual. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
The Ideal Candidate
The ideal candidate for the Program Administrator role is someone who reflects Telecare’s culture and demonstrates alignment with Telecare’s values. They have a successful track record of delivering operational excellence, defined in four key areas:
Clinical Quality Excellence
– Ensuring consistency in care by training and preparing staff, delivering excellent care, and reducing adverse events.
Workforce Engagement
– Maintaining low turnover and fostering staff growth.
Customer Satisfaction
– Regularly interacting with customers, ensuring awareness of Telecare’s commitment to high‑quality care and fiscal responsibility.
Financial Security
– Operating within a budget and driving fiscal responsibility.
Competencies for the Ideal Candidate
The ideal leader has high self‑awareness, seeks and integrates feedback, collaborates effectively, navigates complex situations, develops talent, and builds a high‑performing team. They bring strong financial acumen and are accountable for work product, passionate about Telecare’s vision, and capable of guiding the organization toward clinical and financial results.
Position Summary
The Administrator is a key position in driving the organization’s success. They oversee clinical and financial performance, lead patient care teams, manage day‑to‑day operations, and ensure successful administration of the Program’s four pillars of performance: Clinical Quality, Workforce Engagement, Customer Satisfaction, and Financial Security. The Administrator collaborates with corporate functions and external partners. Employees in this role participate in a structured on‑call rotation, staying accessible and prepared to respond to work‑related needs within a designated timeframe.
Qualifications Required
Masters in Social Services with a state license
Four (4) years of experience in an administrative management position in a health care setting
Two (2) years of responsibility for supervision of professional staff, budgeting, program planning, and licensing
Understanding of community mental health services, psychiatric rehabilitation concepts, and the recovery philosophy
Must be at least 21 years of age
Must be CPR, First Aid, and CPI certified (hands‑on course) on date of employment or prior to providing direct client care and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post‑offer physical examination, 2‑step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, a valid driver license, motor vehicle clearance, and proof of auto insurance are required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.
Preferred
A successful track record working with, and sensitivity to, multicultural populations and issues in urban settings.
Essential Functions Employees in this role are required to participate in a structured on-call rotation, remaining accessible and prepared to respond to work‑related needs within a designated timeframe. Rotations are scheduled in advance. While on-call, employees must actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols.
Clinical Quality Excellence
Plans, organizes, directs, and controls the Program, responsible for the Program’s administrative functioning.
Acts as the privacy contact for the Program, maintaining all required records, logs, and systems in compliance with HIPAA regulations.
Manages all strategic planning activities of the Program with the primary goal of ensuring ongoing effectiveness.
Ensures compliance with Telecare’s policies and procedures.
Reviews other licensed staff as required by staffing needs.
Provides Clinical supervision.
If employed at an inpatient program, assists with restraint of members served in the event of assaultive behavior and passes assault crisis/crisis prevention training.
If employed at an outpatient program, assists members served in the event of assaultive behavior and passes assault crisis/crisis prevention training.
Employee Engagement
Demonstrates the company mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders.
Implements all Program policies and procedures through appropriate assignment of duties to the administrative staff.
Establishes staffing requirements for all departments; directs recruitment, selection, and when necessary, disciplinary action within the Program.
Supervises all department managers and maintains supervisory authority over personnel assigned to the departments; ensures that the Program complies with all applicable laws and regulations and stays informed about changes in regulations.
Muriel Wright CRT Administrator will have oversight to the Muriel Wright Campus and will supervise the Program Director of the SUDS program.
Establishes the vision for the Program.
Establishes the culture of the Program and creates initiatives that reinforce the culture.
Acts as the Program’s liaison to the Corporate office, ensuring corporate initiatives are implemented and maintained.
Customer Satisfaction
Develops and maintains a productive work relationship with State and local agency representatives; actively participates in meeting customer needs and adapting to changing customer and community needs at all times; acts as liaison between the Program and State/County customers and community partners.
Including law enforcement and Access Crises Line for San Diego Mobile Crisis Response Team (MCRT).
Demonstrates an understanding of Telecare’s stakeholders, including members served, families, and customers in all interactions and conduct.
Financial Security
Manages the Program within allocated budgetary parameters and collaborates in the development of the fiscal budget.
Employees in this role are required to participate in a structured on‑call rotation, remaining accessible and prepared to respond to work‑related needs within a designated timeframe. Rotations are scheduled in advance. While on‑call, employees must actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols.
Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.
Skills
Knowledgeable about budgeting, HR, and applicable program regulations.
Good communication, team building, and problem‑solving skills.
Familiarity with psychiatric conditions and recovery principles.
Good customer relations skills.
Skilled at identifying and removing barriers to change.
Knowledge and experience using the American Society of Addiction Medicine (ASAM) criteria.
Highly organized and adept at planning.
Excellent public speaker.
Physical Demands The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, twist and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend, and perform simple and firm grasping occasionally. The position requires manual deviation, repetition, and dexterity and occasionally drive.
EOE AA M/F/V/Disability Equal Opportunity Employer/Protected Veterans/Individuals We are required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr