Brightstar Lottery
Lottery Field Service Technician
Brightstar Lottery, California, Missouri, United States, 65018
Location: CA Statewide, CA, US
Requisition ID: 18257
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees.
Responsibilities
Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
Maintain equipment to promote continuous operation of Brightstar equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Benefits
Company vehicle to take home for work use only (Field Services only, depending on location)
Medical benefits on day one of being a Brightstar employee
12 paid holidays plus two floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date)
3 weeks of paid vacation (accrued) per year, prorated first year
Accrued sick time
401(k) with employer match and 100% vested on day one
Company-paid parental leave, life insurance, short-term disability, and long-term disability
Qualifications
High school degree or GED equivalent required.
1 or more years of experience in a customer service-related position.
1 or more years of experience in technical repairs, IT support, PC skills, automotive, or mechanical type skills.
Must possess a valid driver's license, have a good driving record.
2 - 3 years of experience in a customer service-related position.
2 - 3 years of experience in technical repairs.
Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
Must be able to drive 20ft box truck on occasion, CDL license NOT required.
Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to transport with colleague assistance and lifting equipment, up to 800lbs. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
Must reside in close proximity to area of coverage.
Keys to Success
Leading Complexity
Leading People
Leading the Business
Leading Self
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. The estimated starting salary range is $17.45-$23.27. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles may be eligible for short-term incentive or other discretionary bonuses. More senior roles may be eligible for long-term incentive bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
Seniority Level Entry level
Employment Type Full-time
Job Function Engineering and Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Brightstar Lottery by 2x
Get notified about new Field Service Technician jobs in California, United States.
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Requisition ID: 18257
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees.
Responsibilities
Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
Maintain equipment to promote continuous operation of Brightstar equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Benefits
Company vehicle to take home for work use only (Field Services only, depending on location)
Medical benefits on day one of being a Brightstar employee
12 paid holidays plus two floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date)
3 weeks of paid vacation (accrued) per year, prorated first year
Accrued sick time
401(k) with employer match and 100% vested on day one
Company-paid parental leave, life insurance, short-term disability, and long-term disability
Qualifications
High school degree or GED equivalent required.
1 or more years of experience in a customer service-related position.
1 or more years of experience in technical repairs, IT support, PC skills, automotive, or mechanical type skills.
Must possess a valid driver's license, have a good driving record.
2 - 3 years of experience in a customer service-related position.
2 - 3 years of experience in technical repairs.
Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
Must be able to drive 20ft box truck on occasion, CDL license NOT required.
Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to transport with colleague assistance and lifting equipment, up to 800lbs. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
Must reside in close proximity to area of coverage.
Keys to Success
Leading Complexity
Leading People
Leading the Business
Leading Self
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. The estimated starting salary range is $17.45-$23.27. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles may be eligible for short-term incentive or other discretionary bonuses. More senior roles may be eligible for long-term incentive bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
Seniority Level Entry level
Employment Type Full-time
Job Function Engineering and Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Brightstar Lottery by 2x
Get notified about new Field Service Technician jobs in California, United States.
#J-18808-Ljbffr