Teleperformance (TP)
We are looking for a highly skilled and experienced Quality Analyst to join our team in Domestic. The ideal candidate will have a strong background in quality analysis and assurance, with excellent communication and problem-solving skills.
Roles and Responsibility
Conduct thorough quality audits to ensure compliance with industry standards and company policies.
Develop and implement effective quality control processes to enhance customer satisfaction.
Collaborate with cross-functional teams to identify and resolve quality issues.
Analyze data and trends to identify areas for improvement and optimize quality metrics.
Provide training and coaching to team members on quality procedures and best practices.
Ensure all quality-related activities align with the company's overall business objectives.
Job Requirements
Minimum 2 years of experience in quality analysis or a related field.
Strong knowledge of quality management principles and methodologies.
Excellent analytical, problem-solving, and communication skills.
Ability to work effectively in a fast-paced environment and meet deadlines.
Strong attention to detail and ability to maintain accurate records.
Experience with CRM/IT enabled services/BPO is an added advantage.
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Roles and Responsibility
Conduct thorough quality audits to ensure compliance with industry standards and company policies.
Develop and implement effective quality control processes to enhance customer satisfaction.
Collaborate with cross-functional teams to identify and resolve quality issues.
Analyze data and trends to identify areas for improvement and optimize quality metrics.
Provide training and coaching to team members on quality procedures and best practices.
Ensure all quality-related activities align with the company's overall business objectives.
Job Requirements
Minimum 2 years of experience in quality analysis or a related field.
Strong knowledge of quality management principles and methodologies.
Excellent analytical, problem-solving, and communication skills.
Ability to work effectively in a fast-paced environment and meet deadlines.
Strong attention to detail and ability to maintain accurate records.
Experience with CRM/IT enabled services/BPO is an added advantage.
#J-18808-Ljbffr