Quality Analyst: Call Center Quality & Insights

A leading BPO firm is seeking a highly skilled Quality Analyst to join their team in Idaho. The successful candidate will monitor call quality, develop quality control processes, and provide performance feedback. They will analyze data to identify improvement opportunities and create reports to track performance indicators. The ideal candidate should have at least 2 years of experience in a similar role and possess strong analytical, communication, and team collaboration skills. #J-18808-Ljbffr