Cleveland Clinic
Cleveland Clinic
Children's Rehabilitation
at our Westlake facility invites a dedicated Patient Service Specialist to deliver a patient‑first experience. The role blends compassionate care with efficient administrative support for Speech, Occupational and Physical Therapy disciplines.
Responsibilities
Provide a comprehensive, proactive “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the HEART model.
Create a welcoming, professional environment and ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, record tracking, scheduling, arrival/departure desk activities and interpreter service scheduling.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Minimum Qualifications
High school diploma or GED with two years of experience in patient registration, appointment scheduling, insurance processing, or customer service.
OR Associate’s Degree with one year of experience.
OR Bachelor’s Degree.
Preferred Qualifications
Knowledge of medical terminology.
Physical Requirements
Dexterity sufficient to operate a PC and other office equipment.
Extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Ability to navigate various locations and function in a fast‑paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65
The pay range displayed reflects the anticipated range for new hires. Actual compensation will be determined after considering factors such as work history, experience, skill set, and education. The range does not include overtime, shift differentials, or benefits.
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Children's Rehabilitation
at our Westlake facility invites a dedicated Patient Service Specialist to deliver a patient‑first experience. The role blends compassionate care with efficient administrative support for Speech, Occupational and Physical Therapy disciplines.
Responsibilities
Provide a comprehensive, proactive “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the HEART model.
Create a welcoming, professional environment and ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, record tracking, scheduling, arrival/departure desk activities and interpreter service scheduling.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Minimum Qualifications
High school diploma or GED with two years of experience in patient registration, appointment scheduling, insurance processing, or customer service.
OR Associate’s Degree with one year of experience.
OR Bachelor’s Degree.
Preferred Qualifications
Knowledge of medical terminology.
Physical Requirements
Dexterity sufficient to operate a PC and other office equipment.
Extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Ability to navigate various locations and function in a fast‑paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65
The pay range displayed reflects the anticipated range for new hires. Actual compensation will be determined after considering factors such as work history, experience, skill set, and education. The range does not include overtime, shift differentials, or benefits.
#J-18808-Ljbffr