Cleveland Clinic
Patient Services Specialist
Cleveland Clinic
– North Olmsted, OH
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient‑first healthcare. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences, and thrive on making positive impacts in the community.
Responsibilities
Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Minimum qualifications
High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate’s degree and one year of experience OR a bachelor’s degree.
Preferred qualifications
Knowledge of medical terminology.
Strong customer service background.
Physical Requirements
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast‑paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Pay Range Minimum hourly: $15.75; Maximum hourly: $21.65. The pay range displayed on this job posting reflects the anticipated range for new hires.
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– North Olmsted, OH
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient‑first healthcare. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences, and thrive on making positive impacts in the community.
Responsibilities
Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Minimum qualifications
High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate’s degree and one year of experience OR a bachelor’s degree.
Preferred qualifications
Knowledge of medical terminology.
Strong customer service background.
Physical Requirements
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast‑paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Pay Range Minimum hourly: $15.75; Maximum hourly: $21.65. The pay range displayed on this job posting reflects the anticipated range for new hires.
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