Eventus WholeHealth
Medical Scheduler- Primary Care
Eventus WholeHealth, Concord, North Carolina, United States, 28027
Medical Scheduler – Primary Care – Eventus WholeHealth
Position Summary Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults achieving extraordinary outcomes for the people we serve. We do this through a value‑driven framework of excellence, integrity, person‑centeredness, stewardship and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including physicians, nurse practitioners, physician assistants, psychologists, licensed clinical social workers, and clinical and administrative support staff.
Essential Duties / Responsibilities
Coordinate facility‑ and patient‑level scheduling for all providers in each of the assigned facilities / territory
Ensure care teams have scheduled routine visits, pain visits, medication visits, and other medically necessary visits
Ensure each patient is seen as medically necessary, per clinical protocol
Ensure scheduling rosters are updated daily to ensure accuracy
Manage patient rosters and handle acute visits and day‑of‑visit schedule changes timely
Assist care teams to adjust for PTO, sick days, or high new‑patient volume
Report reasons for missed visits or provider concerns to the care team clinical manager for provider management
Coordinate scheduling/patient‑related communication with the new‑patient registration department and care teams
Assist with planning and evaluating patient registration methods with the patient registration team
Ensure facilities or patients receive copies of all scheduled visits and troubleshoot any issues
Document appropriate CCM services
Notify care team support managers and clinical managers of any outstanding open notes by providers
Work with customer account managers to resolve facility‑related scheduling issues or concerns
Check all forms of communication several times daily to ensure patient needs are met
Coordinate transition‑of‑care communications to the CCM team to enhance patient care and education
Handle calls from facilities and patients regarding questions or concerns that cannot be triaged by a care team advocate or coordinator
This is a hybrid position. Candidates must live in or near our Chapel Hill or Concord office locations.
Education
High School Diploma
Skills and Qualifications
2 years of telephone or customer service experience required
1 year of prior healthcare scheduling or related experience required
Experience with an Electronic Medical Record (EMR) and/or practice management system
Familiarity with medical terminology and knowledge of HIPAA privacy laws
Excellent PC skills required; strong Excel skills preferred
Competent knowledge of Microsoft Office; strong Excel skills required
Ability to work under the pressure of tight deadlines and complete tasks accurately
Ability to effectively handle multiple priorities with detail and accuracy
What We Offer
A chance to be part of a growing and emerging culture
Mileage reimbursement plan
Paid time off benefits
Holidays and Floating Holidays
Health benefits (medical, dental, vision)
Short‑ and long‑term disability options
Employer contribution to 401(k) retirement after 6 months
About Eventus WholeHealth Eventus WholeHealth was founded in 2014 to provide physician‑led healthcare services for residents and patients of skilled nursing and assisted living facilities. With a highly trained team of physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, our comprehensive, evidence‑based model provides collaborative interdisciplinary care with seamless integration across specialties. Our differentiated approach empowers facilities to reach their goals while ensuring better patient outcomes. For more information, please visit www.eventuswholehealth.com.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr
Position Summary Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults achieving extraordinary outcomes for the people we serve. We do this through a value‑driven framework of excellence, integrity, person‑centeredness, stewardship and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including physicians, nurse practitioners, physician assistants, psychologists, licensed clinical social workers, and clinical and administrative support staff.
Essential Duties / Responsibilities
Coordinate facility‑ and patient‑level scheduling for all providers in each of the assigned facilities / territory
Ensure care teams have scheduled routine visits, pain visits, medication visits, and other medically necessary visits
Ensure each patient is seen as medically necessary, per clinical protocol
Ensure scheduling rosters are updated daily to ensure accuracy
Manage patient rosters and handle acute visits and day‑of‑visit schedule changes timely
Assist care teams to adjust for PTO, sick days, or high new‑patient volume
Report reasons for missed visits or provider concerns to the care team clinical manager for provider management
Coordinate scheduling/patient‑related communication with the new‑patient registration department and care teams
Assist with planning and evaluating patient registration methods with the patient registration team
Ensure facilities or patients receive copies of all scheduled visits and troubleshoot any issues
Document appropriate CCM services
Notify care team support managers and clinical managers of any outstanding open notes by providers
Work with customer account managers to resolve facility‑related scheduling issues or concerns
Check all forms of communication several times daily to ensure patient needs are met
Coordinate transition‑of‑care communications to the CCM team to enhance patient care and education
Handle calls from facilities and patients regarding questions or concerns that cannot be triaged by a care team advocate or coordinator
This is a hybrid position. Candidates must live in or near our Chapel Hill or Concord office locations.
Education
High School Diploma
Skills and Qualifications
2 years of telephone or customer service experience required
1 year of prior healthcare scheduling or related experience required
Experience with an Electronic Medical Record (EMR) and/or practice management system
Familiarity with medical terminology and knowledge of HIPAA privacy laws
Excellent PC skills required; strong Excel skills preferred
Competent knowledge of Microsoft Office; strong Excel skills required
Ability to work under the pressure of tight deadlines and complete tasks accurately
Ability to effectively handle multiple priorities with detail and accuracy
What We Offer
A chance to be part of a growing and emerging culture
Mileage reimbursement plan
Paid time off benefits
Holidays and Floating Holidays
Health benefits (medical, dental, vision)
Short‑ and long‑term disability options
Employer contribution to 401(k) retirement after 6 months
About Eventus WholeHealth Eventus WholeHealth was founded in 2014 to provide physician‑led healthcare services for residents and patients of skilled nursing and assisted living facilities. With a highly trained team of physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, our comprehensive, evidence‑based model provides collaborative interdisciplinary care with seamless integration across specialties. Our differentiated approach empowers facilities to reach their goals while ensuring better patient outcomes. For more information, please visit www.eventuswholehealth.com.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr