Titus Talent Strategies
Location:
Downtown Phoenix, CityScape (in-office, full time)
Position Type:
Full-Time, Salary (DOE)
Position Overview Our client in the legal industry is seeking a highly organized, people-centric, and tech-forward Office Manager to serve as a cornerstone of their Operations team.
This role is equal parts office leadership, HR partner, and internal problem-solver—making it one of the most dynamic and wide-reaching positions within the firm.
The Office Manager will manage front-office operations, oversee the receptionist and administrative workflow, support the COO, handle key HR processes, coordinate vendors and insurance, assist with IT/software troubleshooting, and help maintain a high-performance, healthy workplace culture.
This role requires someone who is consistently reliable, thrives in a fast-paced environment, communicates clearly, takes pride in operational excellence, and has a strong “figure it out” mindset when faced with new systems or challenges.
Key Responsibilities
Manage and oversee daily reception and front desk operations
Train, support, and coach the receptionist to maintain a polished client and visitor experience
Ensure consistent coverage, professionalism, and high standards at the front office
Draft and distribute internal firm announcements (trainings, updates, celebrations, reminders)
Serve as a go-to internal resource for operational questions and day-to-day needs
Facilities, Supplies & Firm Experience
Oversee purchasing and stocking of office supplies, snacks, beverages, swag items, and seasonal décor
Supervise receptionist-led planning for firm celebrations, events, and milestones
Maintain organized office spaces and ensure readiness for staff, clients, and events
Manage vendor relationships, contracts, renewals, invoices, and payment methods (water, shredding, printers, mail, etc.)
Support culture-building through thoughtful planning, consistency, and follow-through
HR Operations & People Support
Maintain administrative permissions in HR systems and serve as first-line troubleshooting support
Approve staff hours for pre-litigation, intake, and administrative teams; monitor timesheets and ensure compliance with PTO, overtime, and scheduling policies
Support benefits administration including health plans, 401(k), payroll, timesheets, and tax documents
Read, understand, roll out, track, and collect signatures for firm policies and procedures (employee handbook updates, work-from-home agreements, SOPs)
Assist with hiring, onboarding, and offboarding processesParticipate in interviews, stay interviews, and performance review cycles; maintain organized employee files
IT / Software & Tech Stack Support
Provide day-to-day troubleshooting and support for firm systems, including:
Filevine (case management)
LeadDocket / CRM tools
RingCentral / phone systems
Microsoft 365 (Teams, Outlook, SharePoint)
Adobe and related document tools
Assist with software rollouts, training coordination, and internal adoption
Escalate issues to vendors as needed and track resolutions through completion
Maintain awareness of how firm tools interconnect and impact workflows
Oversee and optimize software integrations across Filevine, LeadDocket, Zapier, Vinesign, Yelp, and RingCentral
Vendors & Business Insurance Coordination
Assist the COO with special projects, vendor coordination, and operational improvements
Support the COO with business insurance processes and renewals (malpractice, building, health premiums, etc.)
What Success Looks Like in This Role
Reliable leadership:
Proactive, consistent, and dependable
Culture builder:
Supports a healthy, accountable workplace
Trusted problem-solver:
Team members trust follow-through and discretion
Tech-curious operator:
Quick to learn and understand interconnected systems
High standards:
Maintains polished workflows, communication, and office environment
Ownership mindset:
Takes responsibility and follows through promptly
Qualifications
Experience in a personal injury law firm, operations, office management, HR support, or administrative leadership role
Strong verbal and written communication skills, including firm-wide messaging
High comfort with legal technology and willingness to troubleshoot and learn new systems
Proven ability to manage multiple priorities across departments
Strong judgment, professionalism, and discretion with confidential information
Consistent punctuality, reliability, and accountability
People-forward leadership style balancing empathy with expectations
Spanish fluency is a plus, particularly for intake escalation, client visits, and online content
This role is competitively compensated based on experience and demonstrated skill level.
At this law firm, you will find:
A values-driven, high-performance environment
Supportive leadership committed to mentorship and professional development
A team built on trust, accountability, and kindness
A firm that embraces innovation, automation, and continuous improvement
A culture that rewards ownership, excellence, and follow-through
A future-focused organization committed to efficient, modern workflows
Free covered parking in Downtown Phoenix (CityScape)
100% employer-paid medical, dental, and vision insurance (HSA available)
13 paid holidays plus a generous PTO plan
Free EOS gym membership
State‑of-the-art legal technology stack
Collaborative, growth‑oriented environment with direct mentorship
Clear opportunities for long‑term advancement and professional development
If you thrive in a high-performance, tech-driven environment and want to be part of an elite personal injury team, this could be an excellent opportunity.
#J-18808-Ljbffr
Downtown Phoenix, CityScape (in-office, full time)
Position Type:
Full-Time, Salary (DOE)
Position Overview Our client in the legal industry is seeking a highly organized, people-centric, and tech-forward Office Manager to serve as a cornerstone of their Operations team.
This role is equal parts office leadership, HR partner, and internal problem-solver—making it one of the most dynamic and wide-reaching positions within the firm.
The Office Manager will manage front-office operations, oversee the receptionist and administrative workflow, support the COO, handle key HR processes, coordinate vendors and insurance, assist with IT/software troubleshooting, and help maintain a high-performance, healthy workplace culture.
This role requires someone who is consistently reliable, thrives in a fast-paced environment, communicates clearly, takes pride in operational excellence, and has a strong “figure it out” mindset when faced with new systems or challenges.
Key Responsibilities
Manage and oversee daily reception and front desk operations
Train, support, and coach the receptionist to maintain a polished client and visitor experience
Ensure consistent coverage, professionalism, and high standards at the front office
Draft and distribute internal firm announcements (trainings, updates, celebrations, reminders)
Serve as a go-to internal resource for operational questions and day-to-day needs
Facilities, Supplies & Firm Experience
Oversee purchasing and stocking of office supplies, snacks, beverages, swag items, and seasonal décor
Supervise receptionist-led planning for firm celebrations, events, and milestones
Maintain organized office spaces and ensure readiness for staff, clients, and events
Manage vendor relationships, contracts, renewals, invoices, and payment methods (water, shredding, printers, mail, etc.)
Support culture-building through thoughtful planning, consistency, and follow-through
HR Operations & People Support
Maintain administrative permissions in HR systems and serve as first-line troubleshooting support
Approve staff hours for pre-litigation, intake, and administrative teams; monitor timesheets and ensure compliance with PTO, overtime, and scheduling policies
Support benefits administration including health plans, 401(k), payroll, timesheets, and tax documents
Read, understand, roll out, track, and collect signatures for firm policies and procedures (employee handbook updates, work-from-home agreements, SOPs)
Assist with hiring, onboarding, and offboarding processesParticipate in interviews, stay interviews, and performance review cycles; maintain organized employee files
IT / Software & Tech Stack Support
Provide day-to-day troubleshooting and support for firm systems, including:
Filevine (case management)
LeadDocket / CRM tools
RingCentral / phone systems
Microsoft 365 (Teams, Outlook, SharePoint)
Adobe and related document tools
Assist with software rollouts, training coordination, and internal adoption
Escalate issues to vendors as needed and track resolutions through completion
Maintain awareness of how firm tools interconnect and impact workflows
Oversee and optimize software integrations across Filevine, LeadDocket, Zapier, Vinesign, Yelp, and RingCentral
Vendors & Business Insurance Coordination
Assist the COO with special projects, vendor coordination, and operational improvements
Support the COO with business insurance processes and renewals (malpractice, building, health premiums, etc.)
What Success Looks Like in This Role
Reliable leadership:
Proactive, consistent, and dependable
Culture builder:
Supports a healthy, accountable workplace
Trusted problem-solver:
Team members trust follow-through and discretion
Tech-curious operator:
Quick to learn and understand interconnected systems
High standards:
Maintains polished workflows, communication, and office environment
Ownership mindset:
Takes responsibility and follows through promptly
Qualifications
Experience in a personal injury law firm, operations, office management, HR support, or administrative leadership role
Strong verbal and written communication skills, including firm-wide messaging
High comfort with legal technology and willingness to troubleshoot and learn new systems
Proven ability to manage multiple priorities across departments
Strong judgment, professionalism, and discretion with confidential information
Consistent punctuality, reliability, and accountability
People-forward leadership style balancing empathy with expectations
Spanish fluency is a plus, particularly for intake escalation, client visits, and online content
This role is competitively compensated based on experience and demonstrated skill level.
At this law firm, you will find:
A values-driven, high-performance environment
Supportive leadership committed to mentorship and professional development
A team built on trust, accountability, and kindness
A firm that embraces innovation, automation, and continuous improvement
A culture that rewards ownership, excellence, and follow-through
A future-focused organization committed to efficient, modern workflows
Free covered parking in Downtown Phoenix (CityScape)
100% employer-paid medical, dental, and vision insurance (HSA available)
13 paid holidays plus a generous PTO plan
Free EOS gym membership
State‑of-the-art legal technology stack
Collaborative, growth‑oriented environment with direct mentorship
Clear opportunities for long‑term advancement and professional development
If you thrive in a high-performance, tech-driven environment and want to be part of an elite personal injury team, this could be an excellent opportunity.
#J-18808-Ljbffr