General Dynamics Information Technology
Web Queue Coordinator - TS/SCI w/Poly
General Dynamics Information Technology, Baltimore, Maryland, United States
Type of Requisition:
Regular Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph Public Trust/Other Required:
None Job Family:
Technical Support Services Job Qualifications: Skills:
Help Desk Support, Information Technology (IT) Support, Technical Support Certifications:
None Experience:
3+ years of related experience US Citizenship Required:
Yes Job Description
Help Desk Technician. Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. You will provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Responsibilities
Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users. Respond to internal and external IT Service Requests for IT services. Provide user notification of receipt of Web- or email-submitted requests. Log and track inquiries using service request management database, and maintain history records and related documentation. Promptly categorize, generate, and route customer requests that are escalated beyond the ITSC area of responsibility. What You’ll Need to Succeed
Education:
Associate’s Degree in Arts or Science Required Experience:
3+ years of related experience Security Clearance Level:
TS/SCI with Polygraph Required Skills and Abilities:
Communication and ability to follow oral and written directions Location:
On-Site in Annapolis Junction, MD US Citizenship Required Required:
IAT Level 1 certificate within 6 months of start date Day Shift:
Monday – Friday 10am‑6pm GDIT Is Your Place
401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting‑edge technology you can learn from #GREENWAY The likely hourly rate for this position is between $35.06 – $47.44. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours:
40 Travel Required:
Less than 10% Telecommuting Options:
Onsite Work Location:
USA MD Annapolis Junction Total Rewards at GDIT
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, we offer full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. Additional offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees value most. GDIT is a global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr
Regular Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph Public Trust/Other Required:
None Job Family:
Technical Support Services Job Qualifications: Skills:
Help Desk Support, Information Technology (IT) Support, Technical Support Certifications:
None Experience:
3+ years of related experience US Citizenship Required:
Yes Job Description
Help Desk Technician. Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. You will provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Responsibilities
Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users. Respond to internal and external IT Service Requests for IT services. Provide user notification of receipt of Web- or email-submitted requests. Log and track inquiries using service request management database, and maintain history records and related documentation. Promptly categorize, generate, and route customer requests that are escalated beyond the ITSC area of responsibility. What You’ll Need to Succeed
Education:
Associate’s Degree in Arts or Science Required Experience:
3+ years of related experience Security Clearance Level:
TS/SCI with Polygraph Required Skills and Abilities:
Communication and ability to follow oral and written directions Location:
On-Site in Annapolis Junction, MD US Citizenship Required Required:
IAT Level 1 certificate within 6 months of start date Day Shift:
Monday – Friday 10am‑6pm GDIT Is Your Place
401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting‑edge technology you can learn from #GREENWAY The likely hourly rate for this position is between $35.06 – $47.44. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours:
40 Travel Required:
Less than 10% Telecommuting Options:
Onsite Work Location:
USA MD Annapolis Junction Total Rewards at GDIT
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, we offer full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. Additional offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees value most. GDIT is a global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr