General Dynamics Information Technology
Web Queue Coordinator - TS/SCI w/Poly
General Dynamics Information Technology, Baltimore, Maryland, United States
Web Queue Coordinator - TS/SCI w/Poly
General Dynamics Information Technology
Job Qualifications
Help Desk Support
Information Technology (IT) Support
Technical Support
Job Description Help Desk Technician
Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.
Responsibilities
Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users.
Respond to internal and external IT Service Requests for IT services.
Provide user notification of receipt of Web‑ or email‑submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation.
Promptly categorize, generate, routes customer requests that are escalated beyond the ITSC area of responsibility.
What You’ll Need To Succeed
Education: Associates of Arts/Associates of Science.
Required Experience: 3+ years of related experience.
Security Clearance Level: TS/SCI w/Poly.
Required Skills and Abilities: Communication and Ability to follow oral and written directions.
Location: On‑Site in Annapolis Junction, MD.
US Citizenship Required.
Required: IAT Level 1 certificate is required within 6 months of start date.
Day Shift: Monday – Friday 10am‑6pm.
Benefits
401K with company match.
Comprehensive health and wellness packages.
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting‑edge technology you can learn from.
Compensation The likely hourly rate for this position is between $35.06 - $47.44. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Other Employment Details Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Telecommuting Options: Onsite
Work Location: USA MD Annapolis Junction
Total Rewards at GDIT Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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Job Qualifications
Help Desk Support
Information Technology (IT) Support
Technical Support
Job Description Help Desk Technician
Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.
Responsibilities
Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users.
Respond to internal and external IT Service Requests for IT services.
Provide user notification of receipt of Web‑ or email‑submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation.
Promptly categorize, generate, routes customer requests that are escalated beyond the ITSC area of responsibility.
What You’ll Need To Succeed
Education: Associates of Arts/Associates of Science.
Required Experience: 3+ years of related experience.
Security Clearance Level: TS/SCI w/Poly.
Required Skills and Abilities: Communication and Ability to follow oral and written directions.
Location: On‑Site in Annapolis Junction, MD.
US Citizenship Required.
Required: IAT Level 1 certificate is required within 6 months of start date.
Day Shift: Monday – Friday 10am‑6pm.
Benefits
401K with company match.
Comprehensive health and wellness packages.
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting‑edge technology you can learn from.
Compensation The likely hourly rate for this position is between $35.06 - $47.44. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Other Employment Details Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Telecommuting Options: Onsite
Work Location: USA MD Annapolis Junction
Total Rewards at GDIT Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr