General Dynamics IT
Web Queue Coordinator - TS/SCI w/Poly
General Dynamics IT, Baltimore, Maryland, United States
General Dynamics IT
Location:
Annapolis Junction, MD Employment Type:
Full Time Date Posted:
01/02/2026 Job Categories:
Engineering, Information Technology
Web Queue Coordinator – TS/SCI w/Poly Help Desk Technician.
Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and help improve agency operations. As an Information Technology Support Specialist you will assist in ensuring today is safe and tomorrow is smarter. You will provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.
How You Will Make an Impact
Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users
Respond to internal and external IT Service Requests for IT services
Notify users of receipt of Web- or email-submitted requests
Log and track inquiries using a service request management database, and maintain history records and related documentation
Promptly categorize, generate, and route customer requests that are escalated beyond the ITSC area of responsibility
What You’ll Need to Succeed
Education: Associate of Arts/Science
Required Experience: 3+ years of related experience
Security Clearance Level: TS/SCI w/Poly
Required Skills and Abilities: Communication and Ability to follow oral and written directions
Location: On‑Site in Annapolis Junction, MD
US Citizenship Required
IAT Level 1 certificate required within 6 months of start date
Day Shift: Monday – Friday 10am–6pm
Benefits
401(k) with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities, including paid education and certifications
Cutting‑edge technology to learn from
#J-18808-Ljbffr
Annapolis Junction, MD Employment Type:
Full Time Date Posted:
01/02/2026 Job Categories:
Engineering, Information Technology
Web Queue Coordinator – TS/SCI w/Poly Help Desk Technician.
Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and help improve agency operations. As an Information Technology Support Specialist you will assist in ensuring today is safe and tomorrow is smarter. You will provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.
How You Will Make an Impact
Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users
Respond to internal and external IT Service Requests for IT services
Notify users of receipt of Web- or email-submitted requests
Log and track inquiries using a service request management database, and maintain history records and related documentation
Promptly categorize, generate, and route customer requests that are escalated beyond the ITSC area of responsibility
What You’ll Need to Succeed
Education: Associate of Arts/Science
Required Experience: 3+ years of related experience
Security Clearance Level: TS/SCI w/Poly
Required Skills and Abilities: Communication and Ability to follow oral and written directions
Location: On‑Site in Annapolis Junction, MD
US Citizenship Required
IAT Level 1 certificate required within 6 months of start date
Day Shift: Monday – Friday 10am–6pm
Benefits
401(k) with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities, including paid education and certifications
Cutting‑edge technology to learn from
#J-18808-Ljbffr