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Clark National Accounts

Field Coordinator

Clark National Accounts, Lititz, Pennsylvania, United States

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Field Coordinator

role at

Clark National Accounts .

Job summary and context describe a growing Project Services Team, with travel up to 50% and responsibilities spanning field support, on-site coordination, and collaboration with the Project Solutions team.

Responsibilities

Function as the CNA representative during selected deliveries on-site at the customer’s location

Perform receiving, product check-in, and inventory functions, ensuring the order is complete and resolving item issues

Manage the work of 3rd party logistics companies and installers on-site to meet project requirements and customer protocols

Provide front line issue resolution for project deficiencies

Produce project recaps and retrospectives; identify opportunities to improve service offerings, efficiency, and profitability

Provide project/delivery data and reporting as required to teams or customers

Complete project walkthroughs and punch list reviews to ensure successful project completion

Carry out asset inventory, measurements, and condition assessments of customer facilities

Conduct periodic audits of 3rd party consolidator and installer performance

Support Project Solutions team with coordination of installations, item research, and quote preparation

Perform short term project work assignments

Physical Requirements

Work is performed while sitting/standing and interfacing with a personal computer

Requires the ability to communicate effectively using speech, vision, and hearing

Requires the regular use of hands for simple grasping and fine manipulations

Requires occasional bending, squatting, crawling, climbing, and reaching

Occasionally lift/carry/push/pull up to 50 lbs

Remote Work Qualifications

Access to reliable high-speed internet (at least 75 Mbps download / 10 Mbps upload) and a home router/modem

Dedicated home office space with quietness and minimal distractions; strong wireless or wired Ethernet connection

Physical address required for equipment delivery (PO Boxes not accepted)

Ability to work and communicate with team members via chat, webcam, etc.

Legal residents of the states listed (H-1B Sponsorship not available, W2 only): AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY

Experience

Customer-facing work experience is highly desired

Experience in shipping/receiving and inventory control is desirable

Role requires up to 50% travel, including overnight, plane and car travel

Valid driver’s license required

Education This role does not require a degree. We value relevant skills and experience and alignment with our core values.

Desired Traits & Skills

Strong verbal and written communication skills

Ability to quickly assess project conditions and provide direction to service providers and concise status updates to customers

Ability to engage with customers at varying levels, from location teams to executives

Ability to work independently and in a team

Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and comfort in a high-tech environment

Collaborative, solution-oriented mindset; growth mindset; ability to manage competing priorities

Ability to work in ambiguous, unique situations without clearly defined processes

Strong emotional intelligence; ability to manage emotionally charged customer situations calmly

Company Overview An exclusive marketplace that provides custom business solutions and streamlined distribution for modern multi-unit operators, offering a range of solutions to meet customer-specific needs.

Benefits

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Job Details

Seniority level: Entry level

Employment type: Full-time

Job function: Project Management and Information Technology

Industries: Wholesale

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