Customer Service Associate Senior-Consumer

* Job Details* Key Skills* Recruiter Details* Company Details##### Job DescriptionAs a Team Coach (Voice) at FIS, you will be responsible for providing customer support via phone, email, or instant message. Your main duties will include serving as the primary contact for inbound customer issues, resolving consumer inquiries about FIS products and services, and troubleshooting customer problems efficiently. In case of technical issues, you will escalate them to the appropriate department and follow up on escalated problems to ensure a timely resolution. Additionally, you will track and document inbound support requests, update customer information accurately, and meet job standards such as quality, schedule adherence, and average handle time. You may also provide guidance and mentoring to less experienced Customer Service Associates - Consumer as needed.Key Responsibilities:- Provide customer support by phone, email, or instant message- Serve as the primary contact for inbound customer issues- Resolve consumer inquiries about FIS products and services- Troubleshoot customer problems and escalate technical issues when necessary- Track and document inbound support requests- Update customer information accurately- Meet job standards such as quality, schedule adherence, and average handle time- Provide guidance and mentoring to less experienced Customer Service Associates - ConsumerQualifications Required:- Knowledge of the company's products, services, and business operations- Excellent customer service skills- Strong verbal and written communication skills- Proficiency in computer navigation and operation- Effective people skills and ability to work in a team environmentAbout FIS:With a 50-year history in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. Headquartered in Jacksonville, Florida, FIS has over 53,000 employees worldwide serving more than 20,000 clients in over 130 countries. FIS processes billions of transactions annually, moving over $9 trillion globally. As a Fortune 500 company and a member of the Standard & Poor's 500 Index, FIS offers a multifaceted job with high responsibility, professional education, personal development opportunities, competitive salary and benefits, and various career development resources. FIS is committed to protecting the privacy and security of personal information processed to provide services to clients.Please note that FIS primarily follows a direct sourcing model for recruitment and does not accept resumes from recruitment agencies not on the preferred supplier list. As a Team Coach (Voice) at FIS, you will be responsible for providing customer support via phone, email, or instant message. Your main duties will include serving as the primary contact for inbound customer issues, resolving consumer inquiries about FIS products and services, and troubleshooting customer problems efficiently. In case of technical issues, you will escalate them to the appropriate department and follow up on escalated problems to ensure a timely resolution. Additionally, you will track and document inbound support requests, update customer information accurately, and meet job standards such as quality, schedule adherence, and average handle time. You may also provide guidance and mentoring to less experienced Customer Service Associates - Consumer as needed.Key Responsibilities:- Provide customer support by phone, email, or instant message- Serve as the primary contact for inbound customer issues- Resolve consumer inquiries about FIS products and services- Troubleshoot customer problems and escalate technical issues when necessary- Track and document inbound support requests- Update customer information accurately- Meet job standards such as quality, schedule adherence, and average handle time- Provide guidance and mentoring to less experienced Customer Service Associates - ConsumerQualifications Required:- Knowledge of the company's products, services, and business operations- Excellent customer service skills- Strong verbal and written communication skills- Proficiency in computer navigation and operation- Effective people skills and ability to work in a team environmentAbout FIS:With a 50-year history in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. Headquartered in Jacksonville, Florida, FIS has over 53,000 employees worldwide serving more than 20,000 clients in over 130 countries. FIS processes billions of transactions annually, moving over $9 trillion globally. As a Fortune 500 company and a member of the Standard & Poor's 500 Index, FIS offers a multifaceted job with high responsibility, professional education, personal development opportunities, competitive salary and benefits, and various career development resources. FIS is committed to protecting the privacy and security of personal information processed to provide services to clients.Please note that FIS primarily foll- Job Tags**customer service**Sign-in & see how your skills match this jobSKILLS* Inbound Customer Issues- Customer Service Associate Senior-Consumer* Customer Support* Product Support* Troubleshooting* Customer Service* Computer Navigation* Teamwork* Inbound Customer Issues* Verbal* Written Communication* Customer Service* Customer Support* Customer Satisfaction* Managing Customer Experience* Verbal* Written Communication* Problemsolving* Knowledge of Insurance Industry* Proficiency in Customer Support Tools* teamwork* customer service* verbal* written communication skills* customer oriented* knowledge about products* services* problemsolving* innovative thinking* Excellent communication skills* Problemsolving abilities* Empathy towards customers* Patience in dealing with difficult situations* Ability to multitask* Knowledge of productservice offerings* Attention to detail* Ability to work well in a team* Verbal* written communication skills* Strong customer service skills* Ability to work under pressure* Ability to maintain customer confidentiality* Customer Support* Product Support* Troubleshooting* Customer Service* Computer Navigation* Teamwork* Inbound Customer Issues* Verbal* Written Communication* Customer Service* Customer Support* Customer Satisfaction* Managing Customer Experience* Verbal* Written Communication* Problemsolving* Knowledge of Insurance Industry* Proficiency in Customer Support Tools* teamwork* customer service* verbal* written communication skills* customer oriented* knowledge about products* services* problemsolving* innovative thinking* Excellent communication skills* Problemsolving abilities* Empathy towards customers* Patience in dealing with difficult situations* Ability to multitask* Knowledge of productservice offerings* Attention to detail* Ability to work well in a team* Verbal* written communication skills* Strong customer service skills* Ability to work under pressure* Ability to maintain customer confidentiality #J-18808-Ljbffr