Tapestry, Inc.
Operations Supervisor
Kate Spade New York is a global lifestyle brand that designs handbags, ready-to-wear, jewelry, footwear and more. The brand celebrates communities of women who live perfectly imperfect lifestyles. Responsibilities
Partner with Store Manager to develop business‑driving initiatives that build repeat business or attract new customers. Communicate and achieve store productivity targets, including sales per hour, adt, upt and capture rate. Ensure all associates complete the sales training program and develop strong product knowledge across all categories. Model and supervise the selling environment; provide consistent coaching on the sales training process to maintain the highest level of customer service and sales. Educate team on sales plans, personal sales goals, store stats and drive the team to achieve them. Ensure the highest level of service is provided to all customers through extensive product knowledge and completion of product profiles. Foster a team environment by creating a fun, competitive, inviting atmosphere. Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy and lifestyle to the sales team and customer. Ensure store presentation standards are achieved and maintained. Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers and securing the facility. Accurately process all POS transactions and inventory functions such as transfers, receiving, FedEx shipments, repairs and damages to maintain inventory integrity. Adhere to Kate Spade loss prevention policies and operational procedures. Qualifications
Strong written and verbal communication skills. Detail oriented. Proactive ability to multi‑task and prioritize. Minimum of 2–3 years of experience in luxury goods or a comparable retail environment. College degree preferred. Prior luxury goods experience preferred. Physical Requirements
Available to work store schedule, including evenings and weekends. Standing for extended periods of time. Able to safely lift boxes up to 40 pounds. Comfortable climbing ladders. Kate Spade is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) – Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
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Kate Spade New York is a global lifestyle brand that designs handbags, ready-to-wear, jewelry, footwear and more. The brand celebrates communities of women who live perfectly imperfect lifestyles. Responsibilities
Partner with Store Manager to develop business‑driving initiatives that build repeat business or attract new customers. Communicate and achieve store productivity targets, including sales per hour, adt, upt and capture rate. Ensure all associates complete the sales training program and develop strong product knowledge across all categories. Model and supervise the selling environment; provide consistent coaching on the sales training process to maintain the highest level of customer service and sales. Educate team on sales plans, personal sales goals, store stats and drive the team to achieve them. Ensure the highest level of service is provided to all customers through extensive product knowledge and completion of product profiles. Foster a team environment by creating a fun, competitive, inviting atmosphere. Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy and lifestyle to the sales team and customer. Ensure store presentation standards are achieved and maintained. Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers and securing the facility. Accurately process all POS transactions and inventory functions such as transfers, receiving, FedEx shipments, repairs and damages to maintain inventory integrity. Adhere to Kate Spade loss prevention policies and operational procedures. Qualifications
Strong written and verbal communication skills. Detail oriented. Proactive ability to multi‑task and prioritize. Minimum of 2–3 years of experience in luxury goods or a comparable retail environment. College degree preferred. Prior luxury goods experience preferred. Physical Requirements
Available to work store schedule, including evenings and weekends. Standing for extended periods of time. Able to safely lift boxes up to 40 pounds. Comfortable climbing ladders. Kate Spade is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) – Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
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