Tapestry, Inc.
Kate Spade New York is a global lifestyle brand that designs extraordinary things for everyday life, offering handbags, ready‑to‑wear, jewelry, footwear, and home décor.
Job Title Supervisor Outlet
Location Central Valley, NY, US
Primary Purpose The successful individual will leverage their proficiency in retail to drive business initiatives that build repeat business or attract new customers, communicate and achieve store productivity targets, and ensure staff complete the sales training program while modeling a superior customer service environment.
Client & Service Expert
Partner with Store Manager to develop business‑driving initiatives that build repeat business or attract new customers.
Communicate and achieve store productivity targets including sales per hour, ADT, UPT, and capture rate.
Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
Model and supervise the selling environment, providing consistent coaching on the sales training process to ensure the highest level of customer service and sales.
Leadership Presence
Achieve personal sales goals.
Educate the team on sales plans, personal goals, store stats and drive the team to achieve them.
Ensure the highest level of service is provided to all customers through extensive product knowledge and completion of product profiles.
Foster a team environment by creating a fun, competitive, inviting atmosphere.
Building Brand Equity
Understand and communicate the Kate Spade New York brand aesthetic, philosophy and lifestyle to the sales team and customers.
Ensure brand and operating standards are met to support brand consistency.
Ensure store presentation standards are achieved and maintained.
Operational Excellence
Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
Accurately process all POS transactions and inventory functions such as transfers, receiving, FedEx shipments, repairs and damages to maintain inventory integrity.
Adhere to Kate Spade loss prevention policies and operational procedures.
Qualifications Core Requirements
Strong written and verbal communication skills.
Detail oriented.
Proactive ability to multi‑task and prioritize.
Desired Experience
Minimum 2–3 years’ experience in luxury goods or a comparable retail environment.
College degree preferred.
Prior luxury goods experience preferred.
Physical Requirements
Available to work the store schedule, including evenings and weekends.
Standing for extended periods of time.
Able to safely lift boxes up to 40 pounds.
Comfortable climbing ladders.
Competencies for All Employees
Courage : Does not hold back anything that needs to be said; provides current, direct, complete and actionable positive and corrective feedback to others.
Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
Customer Focus : Dedicated to meeting the expectations and requirements of internal and external customers; uses customer feedback for improvements.
Dealing with Ambiguity : Can effectively cope with change, shift gears comfortably, and decide and act without having the total picture.
Drive for Results : Consistently exceeds goals; very bottom‑line oriented.
Interpersonal Savvy : Relates well to all kinds of people and builds constructive, effective relationships.
Learning on the Fly : Learns quickly when facing new problems, is a relentless and versatile learner, and experiments to find solutions.
Competencies for All People Managers
Strategic Agility : Sees ahead clearly; anticipates future consequences and trends accurately.
Developing Direct Reports and Others : Provides challenging tasks, holds development discussions, and constructs compelling development plans.
Building Effective Teams : Blends people into teams, creates strong morale and spirit, shares wins and fosters open dialogue.
Equal Opportunity and Affidavit : Kate Spade is an equal‑opportunity and affirmative action employer. All employment decisions are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA) : Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Benefits : Eligible employees enjoy health benefits (medical, dental, vision), life insurance, disability insurance, a 401(k) savings plan, and paid time off for wellness needs and vacations. Additional benefits information is available on our website.
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Job Title Supervisor Outlet
Location Central Valley, NY, US
Primary Purpose The successful individual will leverage their proficiency in retail to drive business initiatives that build repeat business or attract new customers, communicate and achieve store productivity targets, and ensure staff complete the sales training program while modeling a superior customer service environment.
Client & Service Expert
Partner with Store Manager to develop business‑driving initiatives that build repeat business or attract new customers.
Communicate and achieve store productivity targets including sales per hour, ADT, UPT, and capture rate.
Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
Model and supervise the selling environment, providing consistent coaching on the sales training process to ensure the highest level of customer service and sales.
Leadership Presence
Achieve personal sales goals.
Educate the team on sales plans, personal goals, store stats and drive the team to achieve them.
Ensure the highest level of service is provided to all customers through extensive product knowledge and completion of product profiles.
Foster a team environment by creating a fun, competitive, inviting atmosphere.
Building Brand Equity
Understand and communicate the Kate Spade New York brand aesthetic, philosophy and lifestyle to the sales team and customers.
Ensure brand and operating standards are met to support brand consistency.
Ensure store presentation standards are achieved and maintained.
Operational Excellence
Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
Accurately process all POS transactions and inventory functions such as transfers, receiving, FedEx shipments, repairs and damages to maintain inventory integrity.
Adhere to Kate Spade loss prevention policies and operational procedures.
Qualifications Core Requirements
Strong written and verbal communication skills.
Detail oriented.
Proactive ability to multi‑task and prioritize.
Desired Experience
Minimum 2–3 years’ experience in luxury goods or a comparable retail environment.
College degree preferred.
Prior luxury goods experience preferred.
Physical Requirements
Available to work the store schedule, including evenings and weekends.
Standing for extended periods of time.
Able to safely lift boxes up to 40 pounds.
Comfortable climbing ladders.
Competencies for All Employees
Courage : Does not hold back anything that needs to be said; provides current, direct, complete and actionable positive and corrective feedback to others.
Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
Customer Focus : Dedicated to meeting the expectations and requirements of internal and external customers; uses customer feedback for improvements.
Dealing with Ambiguity : Can effectively cope with change, shift gears comfortably, and decide and act without having the total picture.
Drive for Results : Consistently exceeds goals; very bottom‑line oriented.
Interpersonal Savvy : Relates well to all kinds of people and builds constructive, effective relationships.
Learning on the Fly : Learns quickly when facing new problems, is a relentless and versatile learner, and experiments to find solutions.
Competencies for All People Managers
Strategic Agility : Sees ahead clearly; anticipates future consequences and trends accurately.
Developing Direct Reports and Others : Provides challenging tasks, holds development discussions, and constructs compelling development plans.
Building Effective Teams : Blends people into teams, creates strong morale and spirit, shares wins and fosters open dialogue.
Equal Opportunity and Affidavit : Kate Spade is an equal‑opportunity and affirmative action employer. All employment decisions are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA) : Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Benefits : Eligible employees enjoy health benefits (medical, dental, vision), life insurance, disability insurance, a 401(k) savings plan, and paid time off for wellness needs and vacations. Additional benefits information is available on our website.
#J-18808-Ljbffr