Food & Beverage Supervisor | KCC

**Job Description**# Position SummaryThe Food & Beverage supervisor plays a key leadership role in creating exceptional member experiences by ensuring consistent, high-quality service across all dining, banquet, and event outlets. This position leads front-line service teams with a focus on hospitality, operational excellence, training and development, and team engagement - aligned with Kalamazoo Country Club's vision of elevating the club dining experience. As part of the KCC F&B leadership team, this role helps bring to life our mission of crafting extraordinary dining experiences through teamwork, service precision, warmth, and a commitment to excellence. # Top Reasons to Work With GHG* You’ll have the opportunity to work with a passionate team with a high focus on guest satisfaction* You will develop and grow your skills into an exciting career of hospitality# # # Core Responsibilities## Leadership & Culture* Lead by example, modeling KCC’s values of warmth, professionalism, hospitality, and member-first service.* Motivate, coach, and mentor staff to build a collaborative, cohesive team committed to service excellence.* Reinforce KCC’s F&B vision: hospitality is not just service—it is the creation of memorable experiences.* Conduct pre-shift huddles, communicate daily goals, business needs, service standards, and special events.## Operational Management* Oversee daily F&B operations including restaurant, banquet, events, and service staging areas.* Ensure proper room setups, table layouts, event staging, and style consistency in accordance with service standards.* Monitor labor forecasts, daily staffing needs, scheduling, and payroll accuracy.* Maintain inventory control and ensure proper handling, storage, and use of equipment and supplies.* Guide safe and efficient execution of opening, closing, and cleaning procedures.## Service Excellence & Member Experience* Maintain a strong presence on the floor to support team members, engage with members, and manage service flow.* Resolve guest concerns professionally and promptly, ensuring a positive outcome and member satisfaction.* Promote personalized service, anticipating member preferences and enhancing the guest connection experience.* Ensure all team members deliver thoughtful, attentive, and consistent service.## Training & Staff Development* Conduct ongoing training for new and existing staff, focusing on service standards, menu knowledge, Northstar POS, safety, and communication.* Provide coaching, performance feedback, corrective support, and recognition.* Support the development of team leads and high-performing staff.* Reinforce continuous improvement and learning within the department.## Communication & Collaboration* Communicate daily operations and service goals clearly to staff and leadership teams.* Collaborate closely with culinary, banquet, event planning, bar operations, golf services, and club leadership to ensure unified service delivery.* Report operational concerns, opportunities, and service feedback to management promptly.# # What You Need for this Position* Able to stand for long periods of time, up to 8 hours or more* Able to stoop and bend* Able to lift up to 40 pounds from time to time* Able to safely work with potentially dangerous chemicals and equipment* Able to comply with safety and health code standards* Able to handle responsibilities that require repetitive motion tasks# What’s in it for You* Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year* Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.* 10% Discount on GHG outlets* Shift meal provided per day* Discounted hotel rates at Choice Hotels worldwide* Parental Leave Program (Full-Time Option)* 401K with 100% match up to 3% (Full-Time option)* Medical/Dental/Vision

(Full-Time option) #J-18808-Ljbffr