KidStrong Coral Gables
Benefits
Bonus based on performance Paid time off Training & development Job Title
KidStrong General Manager Center
KidStrong Coral Gables Reports To
The KidStrong General Manager is the leader of the center and is responsible for fostering a culture of learning and development for both coaches and families. The General Manager is a talented, welcoming, and engaging leader focused on defining goals and delivering an exceptional experience for kids, families, and team members. The goal is to develop and train the coaching team, build close relationships with members, and deliver key business results such as sales performance and lower member attrition. Responsibilities : CENTER OPERATIONS
Understand the center’s key KPIs and financials to make informed and responsible business decisions. Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service. Oversee center-level initiatives such as center maintenance, training, brand consistency, etc. Daily, weekly, and monthly cleaning and maintenance of the center. Delegate center tasks among the center team to ensure consistent execution. Manage center-level employee issues and appropriate documentation. Typical schedule includes 4 weekday and 1-weekend shifts with specific hours dependent on the needs of the center. Set and communicate coach schedules using appropriate scheduling and communication platforms. Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability. Sales
Maintain flawless lead management by conducting call drives to new and existing leads in the center’s CRM tool. Responsible for sales and delegating responsibilities to the center staff team, including call drives, trial conversion, and event booking. Finalize sales and bookings that are generated through online self-sign-up flow. Source and attend local events to increase brand awareness and drive incremental leads and memberships. Leadership
Foster a coaching culture – see something, say something. Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality. Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates. Ensure candidates complete all paperwork to comply with company policy and law. Lead coaching candidates through the training process and required evaluations. Manage and support the ongoing professional development of staff through LearnUpon. Lead center-level staff meetings focused on development, productivity, programming, and product. Communicate professionally with coworkers in Slack and Email, including periodic checks of messages when not in centers. Attend weekly leadership meetings. Coaching
Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands. Create positive interactions with students and families before, during, and after class. Understand the why behind the KidStrong curriculum and be able to clearly and concisely communicate it. Demonstrate and manage the implementation of various programming and curriculum elements. Use the KS Coaches App to record and provide data (attendance, awards, etc.). Must be able to work in a physically intensive environment – coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight. Lead monthly center staff meetings focused on culture, development, product, and performance. Approximately 3–5 coaching hours per week. Skills / Qualifications
Athletic and/or coaching background with experience working with kids ages 15 months–11 years; passion for working with children is non‑negotiable. Achieve Coach Certification through the HQ Training and Certification team. Complete training through LearnUpon as required by the HQ Training and Certification team. Comfortable speaking to parents/guardians regarding a variety of topics. Prior experience as a pediatric OT/PT is a plus, but not required. Previous experience in management is required. Practical work experience with Google and Microsoft platforms. Experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required. Intermediate knowledge of physiology, exercise techniques, and body mechanics. 1–3 years of sales experience. Experience with platforms such as Podium, GloFox, LearnUpon and CareerPlug is preferred but not required. CPR certified. Sphere of Interaction
This position will supervise the AGM, Lead Coach, and coaches. The General Manager will consistently lead and mentor the team. Communication and interpersonal skills are essential. The General Manager will work closely with center team members and families. This position will also interact with leadership and KidStrong, Inc. HQ team members. DNA / Competencies
High Standards – Establishes and holds high standards. Natural Leader – Creates and embodies culture; takes initiative. Leads by Example – Sets tone through actions. Passionate – Stays focused on the KidStrong Goals; goal‑oriented and high‑performing. Command Presence – Upholds KidStrong Values; creates vision for others. Teacher – Communicates and ensures transfer of knowledge. Professional – Approaches others tactfully; reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments. Performer – Engaging, fun, likable; high energy, clear and easy to understand. Mentor – Develops and nurtures relationships; focuses on developing self and others. Planning / Organizing – Prioritizes and plans work activities; develops realistic action plans; sets goals and objectives; uses time efficiently; plans for additional resources; organizes or schedules other people and their tasks. Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; listens and clarifies; demonstrates group presentation skills; participates in meetings. Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; reads and interprets written information. Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; contributes to building a positive team spirit; supports everyone’s efforts to succeed; puts team’s success above own interests; builds morale and group commitments to goals and objectives. Coachable / Low Ego Mindset – Gives and welcomes feedback; encourages exploring different perspectives to reach common goals and objectives; has a growth mindset; sees every opportunity as one to learn from. Adaptability – Comfortable calling an audible; continues or adjusts the play after the audible is called; embraces innovation and a quickly changing landscape; best idea wins.
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Bonus based on performance Paid time off Training & development Job Title
KidStrong General Manager Center
KidStrong Coral Gables Reports To
The KidStrong General Manager is the leader of the center and is responsible for fostering a culture of learning and development for both coaches and families. The General Manager is a talented, welcoming, and engaging leader focused on defining goals and delivering an exceptional experience for kids, families, and team members. The goal is to develop and train the coaching team, build close relationships with members, and deliver key business results such as sales performance and lower member attrition. Responsibilities : CENTER OPERATIONS
Understand the center’s key KPIs and financials to make informed and responsible business decisions. Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service. Oversee center-level initiatives such as center maintenance, training, brand consistency, etc. Daily, weekly, and monthly cleaning and maintenance of the center. Delegate center tasks among the center team to ensure consistent execution. Manage center-level employee issues and appropriate documentation. Typical schedule includes 4 weekday and 1-weekend shifts with specific hours dependent on the needs of the center. Set and communicate coach schedules using appropriate scheduling and communication platforms. Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability. Sales
Maintain flawless lead management by conducting call drives to new and existing leads in the center’s CRM tool. Responsible for sales and delegating responsibilities to the center staff team, including call drives, trial conversion, and event booking. Finalize sales and bookings that are generated through online self-sign-up flow. Source and attend local events to increase brand awareness and drive incremental leads and memberships. Leadership
Foster a coaching culture – see something, say something. Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality. Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates. Ensure candidates complete all paperwork to comply with company policy and law. Lead coaching candidates through the training process and required evaluations. Manage and support the ongoing professional development of staff through LearnUpon. Lead center-level staff meetings focused on development, productivity, programming, and product. Communicate professionally with coworkers in Slack and Email, including periodic checks of messages when not in centers. Attend weekly leadership meetings. Coaching
Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands. Create positive interactions with students and families before, during, and after class. Understand the why behind the KidStrong curriculum and be able to clearly and concisely communicate it. Demonstrate and manage the implementation of various programming and curriculum elements. Use the KS Coaches App to record and provide data (attendance, awards, etc.). Must be able to work in a physically intensive environment – coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight. Lead monthly center staff meetings focused on culture, development, product, and performance. Approximately 3–5 coaching hours per week. Skills / Qualifications
Athletic and/or coaching background with experience working with kids ages 15 months–11 years; passion for working with children is non‑negotiable. Achieve Coach Certification through the HQ Training and Certification team. Complete training through LearnUpon as required by the HQ Training and Certification team. Comfortable speaking to parents/guardians regarding a variety of topics. Prior experience as a pediatric OT/PT is a plus, but not required. Previous experience in management is required. Practical work experience with Google and Microsoft platforms. Experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required. Intermediate knowledge of physiology, exercise techniques, and body mechanics. 1–3 years of sales experience. Experience with platforms such as Podium, GloFox, LearnUpon and CareerPlug is preferred but not required. CPR certified. Sphere of Interaction
This position will supervise the AGM, Lead Coach, and coaches. The General Manager will consistently lead and mentor the team. Communication and interpersonal skills are essential. The General Manager will work closely with center team members and families. This position will also interact with leadership and KidStrong, Inc. HQ team members. DNA / Competencies
High Standards – Establishes and holds high standards. Natural Leader – Creates and embodies culture; takes initiative. Leads by Example – Sets tone through actions. Passionate – Stays focused on the KidStrong Goals; goal‑oriented and high‑performing. Command Presence – Upholds KidStrong Values; creates vision for others. Teacher – Communicates and ensures transfer of knowledge. Professional – Approaches others tactfully; reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments. Performer – Engaging, fun, likable; high energy, clear and easy to understand. Mentor – Develops and nurtures relationships; focuses on developing self and others. Planning / Organizing – Prioritizes and plans work activities; develops realistic action plans; sets goals and objectives; uses time efficiently; plans for additional resources; organizes or schedules other people and their tasks. Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; listens and clarifies; demonstrates group presentation skills; participates in meetings. Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; reads and interprets written information. Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; contributes to building a positive team spirit; supports everyone’s efforts to succeed; puts team’s success above own interests; builds morale and group commitments to goals and objectives. Coachable / Low Ego Mindset – Gives and welcomes feedback; encourages exploring different perspectives to reach common goals and objectives; has a growth mindset; sees every opportunity as one to learn from. Adaptability – Comfortable calling an audible; continues or adjusts the play after the audible is called; embraces innovation and a quickly changing landscape; best idea wins.
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