McLaren Health Care
Position Summary
Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.
Essential Functions and Responsibilities
Delivers quality customer service by answering incoming phone calls, recording patients’ cases and determining appropriate exam/test/procedure and scheduling patient appropriately.
Reviews screening for and obtain/verify patient and insurance information to ensure accuracy and completeness.
Ensures best possible customer service by properly educating the patient to the exam/test/procedure preparation and answering related questions.
Updates patient record, including any notes necessary for the technician, customer or further reference.
Follows site-specific protocol and keeps protocol documentation up-to-date to assure compliance.
Obtains proper approval for schedule changes or cancellations as appropriate.
Maintains total confidentiality of personal and financial data.
Acts in a courteous manner and maintains composure even when dealing with angry or irritated patients.
Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.
Performs other related duties as required and directed.
Qualifications
Required:
High School Diploma or GED
Preferred:
Preferred scheduling experience.
Preferred:
Two years of experience, preferably in health care.
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans
Additional Information
Schedule: Full-time
Requisition ID: 25007380
Daily Work Times: variable
Hours Per Pay Period: 80
On Call: No
Weekends: Yes
Seniority level Entry level
Employment type Full‑time
Job function Management and Manufacturing
Industries Hospitals and Health Care
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Mount Clemens, MI .
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Essential Functions and Responsibilities
Delivers quality customer service by answering incoming phone calls, recording patients’ cases and determining appropriate exam/test/procedure and scheduling patient appropriately.
Reviews screening for and obtain/verify patient and insurance information to ensure accuracy and completeness.
Ensures best possible customer service by properly educating the patient to the exam/test/procedure preparation and answering related questions.
Updates patient record, including any notes necessary for the technician, customer or further reference.
Follows site-specific protocol and keeps protocol documentation up-to-date to assure compliance.
Obtains proper approval for schedule changes or cancellations as appropriate.
Maintains total confidentiality of personal and financial data.
Acts in a courteous manner and maintains composure even when dealing with angry or irritated patients.
Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.
Performs other related duties as required and directed.
Qualifications
Required:
High School Diploma or GED
Preferred:
Preferred scheduling experience.
Preferred:
Two years of experience, preferably in health care.
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans
Additional Information
Schedule: Full-time
Requisition ID: 25007380
Daily Work Times: variable
Hours Per Pay Period: 80
On Call: No
Weekends: Yes
Seniority level Entry level
Employment type Full‑time
Job function Management and Manufacturing
Industries Hospitals and Health Care
Get notified about new Scheduler jobs in
Mount Clemens, MI .
Referrals increase your chances of interviewing at McLaren Health Care by 2x.
#J-18808-Ljbffr